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$157k–$194k/yr
Full-time
Bonus compensation, Equity, Flexible thinking
Posted 14d ago
~40 hrs/week
Responsibilities
The Community Manager will own the overall community strategy, including moderation, content creation, and member engagement. They will also be responsible for reporting on community health metrics and collaborating with product and support teams to improve the user experience.
Requirements
Candidates must have at least 5 years of community management experience, preferably within a B2B SaaS environment. Proficiency in community platforms like Gainsight or Khoros and strong data-driven reporting skills are required.
Full job description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
As Community Manager, you will be the primary owner of the Freshworks Community. You are responsible for the quality of the community experience — from moderation and content to member engagement and programming. You will build a community that customers return to, contribute to, and value as a genuine resource for product knowledge and peer connection.
What You'll Lead
Community Growth
Own the overall community strategy and execution — priorities, governance, progress reporting, and growth
Manage community guidelines, moderation standards, and escalation protocols to ensure positive user experience
Own and report on community health metrics: MAU, engagement rate, post volume, response time, and member sentiment
Member Engagement
Build and execute a community programming calendar — AMAs, product spotlights, member spotlights, and thought leadership engagements
Recruit and nurture community champions and power users who drive organic engagement and growth
Welcome new members, facilitate introductions, and ensure members see community as a center of thought leadership and learning
Content & Thought Leadership
Curate and create community content — announcements, knowledge base articles, product tips, and thought leadership articles
Partner with Product and Support to surface community-sourced insights and feedback for continued product improvement
Ensure the community is a reliable source of Freshworks product knowledge and best practices
Qualifications
5+ years of community management experience, ideally in B2B SaaS
Strong ability to execute cross-functional programs with multiple stakeholders
Hands-on experience with Gainsight or comparable community platforms (Khoros, Higher Logic, Vanilla)
Strong writer — able to create engaging content that drives participation
Data-oriented: comfortable building dashboards and reporting on community health
Experience recruiting and managing community champions or advocacy programs
Additional Information
We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.
The annual base salary range for this position is $157,250 - $194,250 Base Salary. This role is also eligible for bonus compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Freshworks Inc. (NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We give agile enterprises the depth they need to operate at scale, without the operational drag of legacy platforms.
Domain-specific AI built for IT, HR, finance and every business team on a decade of real service context.
Trusted by Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, and agile enterprises everywhere.
Offices: 2950 S Delaware St, Suite 201, San Mateo, California 94403, US · 10900 NE 8th St., Suite 600, Bellevue, Washington 98004, US · 1200 17th St, Suite 25-00, denver, Colorado 80202, US · 32 Avenue de l'Opéra, 2e étage, Paris, 75002, FR · Neue Grünstraße 17, Berlin, 10179, DE
Service OperationsIT Service ManagementFreshserviceFreshdeskFreddy AIAI AgentsDomain-specific AIEmployee ExperienceCustomer ExperienceHelp Desk Software
How much do Management & Leadership jobs in San Mateo, CA pay?
Based on 365 listings with disclosed salaries, most management & leadership jobs in San Mateo, CA pay between $80k–$257k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in San Mateo, CA right now?
There are currently 424 open management & leadership positions in San Mateo, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in San Mateo, CA?
Companies currently hiring include Freshworks, Roblox, Sony Interactive Entertainment, Verkada, Fireworks AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in San Mateo, CA?
Yes — 197 of the 424 open management & leadership positions offer remote or hybrid work (34 remote, 163 hybrid).
How do I apply for Management & Leadership jobs in San Mateo, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.