San Francisco, California, United States · Hybrid
$81k–$105k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Customer Success, Account Management, Digital Marketing, AI Automation, Salesforce
San Francisco, California, United States · Hybrid
$136k–$195k/yr
Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciti…
Skills: Negotiation, Analytical Skills, Forecasting, Decision Making, Communication
San Francisco, California, United States · Hybrid
$118k–$148k/yr
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an experienced Public Policy Ma…
Skills: Government Affairs, Lobbying, Public Policy, Stakeholder Management, Strategic Planning
San Francisco, California, United States · On-site
$118k–$193k/yr
Primary Purpose of Position: Manage the property/portfolio to enhance long-term value. Manage and provide day-to-day direction and supervision related to general operations and maintenance, life safety and security, loss…
Skills: Property management, Budgeting, CapEx management, Vendor management, Tenant relations
San Francisco, California, United States · On-site
$105k–$125k/yr
Who we are At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individua…
Skills: Sales, Business Development, Account Expansion, Lead Prospecting, Consultative Selling
San Francisco, California, United States · Hybrid
$148k–$173k/yr
Company Description 10 Design, part of the 10N Collective, is a global architectural and master planning practice with over 400 architects and designers spread across nine international studios, including its global head…
Skills: Design Leadership, Team Management, Strategic Development, Client Relationship Management, Business Development
San Francisco, California, United States · Hybrid
$212k–$265k/yr
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and devel…
Skills: Java, Go, Rust, Distributed Systems, API Design
San Francisco, California, United States · Hybrid
$252k–$296k/yr
We're looking for an experienced, strategic People Partner leader to serve as the senior People leader for our R&D organization. You'll partner directly with our CTO and CPO to shape the people strategy across Engineerin…
Skills: Strategic People Partnership, Organizational Design, Workforce Planning, Executive Coaching, Change Management
San Francisco, California, United States · On-site
$115k–$125k/yr
Job Summary: The Bridges Program Director is responsible for the overall leadership, performance, financial sustainability, and growth of the local programs (San Francisco, Oakland and Richmond in this case). The Program…
Skills: Budget Management, Program Implementation, Fundraising, Grant Management, Stakeholder Relations
San Francisco, California, United States · Hybrid
$180k–$250k/yr
Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with…
Skills: Outbound Prospecting, Lead Qualification, Technical Sales, Contract Negotiation, HubSpot
San Francisco, California, United States · On-site
$250k–$290k/yr
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by n…
Skills: Product Marketing Strategy, Portfolio Management, Positioning And Messaging, Product Launches, People Leadership
San Francisco, California, United States · Hybrid
$162k–$243k/yr
Your Opportunity Stantec is seeking a highly accomplished Principal Structural Engineer to lead work on medium and large projects, and to manage and grow a team of Structural Engineers supporting local and national proje…
Skills: Structural Design, Seismic Design, Wind Design, Autodesk Revit, CSI Software
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Partnership Strategy, Commercial Modeling, Negotiation, Cross-functional Collaboration, Go-to-market (GTM) Strategy
San Francisco, California, United States · Hybrid
About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape h…
Skills: TA Operations, Recruiting Analytics, ATS Configuration, Vendor Management, Project Management
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: GTM Strategy, Sales Operations, Management Consulting, SaaS Business Models, Data Analysis
San Francisco, California, United States · On-site
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow thei…
Skills: Vendor Management, Global Program Design, Operational Scaling, Data Analysis, Stakeholder Management
San Francisco, California, United States · On-site
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow thei…
Skills: Program Management, M&A Integration, Cross-functional Collaboration, Strategic Planning, Risk Management
San Francisco, California, United States · Remote OK
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
Skills: Strategy and Operations, Project Management, Stakeholder Management, Product Evaluation, Vendor Selection
San Francisco, California, United States · On-site
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and …
Skills: Product Strategy, Data Products, Product Management, Data Analytics, SQL
San Francisco, California, United States · Remote OK
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and …
Skills: Product Sales, BaaS, Account Management, Pipeline Development, Strategic Planning
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Manage a large portfolio of customers by leveraging AI and automation to create scalable, personalized customer journeys. Identify friction points in the customer lifecycle and develop digital-first playbooks to drive adoption and retention.
Requires 3+ years of experience in Customer Success, Account Management, or Digital Marketing with a strong proficiency in Salesforce. Candidates must be tech-savvy innovators passionate about AI and automation with excellent communication skills.
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
We are seeking a tenacious, self-motivated Scaled Customer Success Manager who isn't just looking to manage relationships—you want to revolutionize how we support them. We need a builder with true grit who is obsessed with efficiency, automation, and the potential of AI to drive customer value at a massive scale.
Our Scaled team operates at the intersection of human empathy and digital efficiency. We need someone who thrives in ambiguity and refuses to settle for "how it's always been done." You are innovative, agile, and eager to experiment with new technologies to "Blow our Customer’s Minds." If you are a self-starter who looks at a repetitive manual process and immediately thinks, "How can I automate this?", you belong here.
Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization.
Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.
Develop, test, and iterate on digital-first playbooks, utilizing data to refine engagement strategies.
Act as a proactive problem solver; identify friction points in the customer lifecycle and architect scalable solutions to remove them.
Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates.
Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact.
Serve as the internal voice of the customer, specifically providing feedback on how product enhancements or AI features can better solve user needs.
Resilient and Gritty: You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures.
Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact.
3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models.
Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them.
Data-Driven Storyteller: You can analyze usage metrics to prioritize your day and translate complex data into compelling narratives for customers.
Expert Level Communicator: Strong writing skills are essential for crafting effective mass communications and webinars.
Adaptable: You embrace change and can pivot quickly as we experiment with new engagement models.
Salesforce Proficient: Familiarity with CRM hygiene and reporting is required.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
Based on current business needs, there is no relocation assistance provided for this role.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Power secure collaboration on one intelligent platform
Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Offices: 900 Jefferson Ave, Redwood City, CA 94063, US
Based on 4515 listings with disclosed salaries, most management & leadership jobs in San Francisco, CA pay between $100k–$260k per year. Individual offers vary with seniority, company size, and specialization.
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