Experienced Customer Experience Program Management Professional
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Experienced Customer Experience Program Management Professional
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Full-time
bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability
Posted 10d ago
~40 hrs/week
Responsibilities
You will lead and manage customer programs to ensure successful delivery and alignment with strategic business objectives. This involves driving program performance, mitigating risks, and fostering cross-functional collaboration to enhance customer satisfaction.
Requirements
Candidates must have a minimum of 6 years of experience in customer support management or a similar role. Strong leadership, strategic thinking, and project management skills are required to effectively manage complex programs.
Full job description
As an Experienced Customer Program Management Professional here at Honeywell, you will play a vital role in leading and managing customer programs to ensure successful delivery and alignment with strategic business objectives. You will be instrumental in driving program performance, mitigating risks, and fostering collaboration across cross-functional teams to enhance customer satisfaction and business growth.
You will report directly to our Sr Program Management Supervisor and you’ll work out of our Salem, OR location on a Hybrid work schedule.
In this role, you will impact the successful execution and delivery of customer programs that contribute to Honeywell’s strategic goals, enhance customer relationships, and drive long-term growth and innovation within the organization.
Responsibilities
KEY RESPONSIBILITIES
Lead and oversee the execution of customer programs ensuring they are delivered on time, within scope, and budget.
Manage program risks and issues proactively to minimize impact on program objectives.
Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.
Provide leadership and guidance to program teams to drive accountability and high performance.
Monitor and report program performance metrics to senior management and stakeholders.
Maintain full project load while meeting key project metrics
Work directly with customers both internal and external on an as-needed basis
Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion
Works on multiple customer impacting components and systems required for successful implementation of electronic key systems
Qualifications
YOU MUST HAVE
Minimum of 6 years of proven experience in customer support management or similar role.
Strong leadership and team management skills with the ability to guide and motivate cross-functional teams.
Excellent strategic thinking and problem-solving skills to manage complex customer programs effectively.
Strong understanding of program management principles and methodologies, including risk management and performance tracking.
Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
Strong organizational, time management, project management, and analytical skills
WE VALUE
Bachelor's degree in Engineering, Business, or related field.
Experience in a global organization and managing programs in a matrix environment.
Project Coordinator or Project Management Professional (PMP) certification is a plus.
Strong negotiation and influencing skills to drive alignment and resolve conflicts.
Ability to adapt to a fast-paced and changing environment while maintaining focus on program goals.
Previous experience in a position that required significant exposure to high profile customers and projects
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 1, 2026.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Offices: Honeywell International Inc., Charlotte, North Carolina 28202, US · Calle de Josefa Valcarcel, 24, Madrid, Community of Madrid 28027, ES · 85 Enterprise Dr, Markham, ON L6G, CA
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