About the Team There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processe…
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and p…
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Legal Document Specialist - Team Lead (2nd shift Hybrid)
Phoenix, Arizona, United States · Hybrid
Mid level$1.5B raised
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ASM International N.V.
Manager I, Manufacturing Operations
Phoenix, Arizona, United States · On-site
Senior
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Full-time
Pet-friendly environment, On-site dog park, On-site events and adoptions, Top dog gym, Fitness classes, Massage therapists
Posted 1d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Sr. Analyst develops and enables store labor strategies by aligning staffing with business demand and operational priorities. They are responsible for workforce modeling, analyzing labor trends, and configuring store-facing labor management tools.
Requirements
Candidates must have at least 2 years of experience in workforce management and staffing planning. Proficiency in Microsoft Office, specifically Excel and Access, is required, with a preference for experience in MicroStrategy, Alteryx, and VBA.
Full job description
About the Team
There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.
About the Location
Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job
The Sr. Analyst, Labor Operations develops and enables store labor strategies that align staffing with business demand, operational priorities, and the customer experience. This position evaluates staffing and productivity trends, identifies labor-model opportunities, translates analysis into clear business requirements, and partners across teams to support accurate labor allocation and planning. The role also leads certain annual labor-planning activities, including core revenue bands, services tiers, and total-store hours-of-operation strategy
Essential Duties & Responsibilities
Responsible for workforce and labor modeling to provide actionable insights to help ensure labor aligns with company targets.
Analyze current labor models in core and services to assess areas of opportunity to further enhance and align store labor spend to company financial goals.
Identifies, evaluates, and defines staffing trends to support labor performance through total store cross-functional staffing
Provides staffing guidance to field leaders and partners to ensure staffing alignment.
Assesses, designs, and provides labor model recommendations for all businesses to optimize and influence store labor performance.
Responsible for configuration and maintenance of store facing labor management resources (i.e. staffing tools).
Responsible for development of store labor hour capacity thresholds taking into account current headcounts, PT/FT status, and other key drivers.
Analyze and manages process to update annual core revenue bands and services tiers
Owns the annual assessment, recommendation, and implementation of Total Store hours of operation.
Education & Experience
2+ years’ experience in WFM capacity and staffing planning is required.
Prior project management experience is highly preferred.
Retail store operations experience preferred.
Knowledge, Skills & Abilities
Must have excellent written and oral communications skills.
Must demonstrate strong proficiency in workforce management
Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills.
Strongly prefer experience with MicroStrategy, Alteryx, and VBA.
Quantitative analysis and problem solving
Must have strong organizational skills and cross-functional collaboration
Strategic planning and operational judgment
Scope & Boundaries
Key Decisions This Position Owns
Store staffing guidance across total store.
Annual Core Revenue Bands and Services Tiers recommendations
Primary Cross-Functional Partners
Labor Store Ops, HR, Field Partners
TRAVEL REQUIREMENTS
0-10% based on business needs.
Additional Job Considerations
This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture
Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart.
As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare.
PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.
Offices: 19601 N. 27th Avenue, Phoenix, Arizona 85027, US · 500-4475 North Service Road, Burlington, Ontario L7L 4X7, CA
retailpetITmerchandisingmarketingbuyingspecialitydigitalecommerceand distribution
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