New York, New York, United States · Hybrid
$201k–$259k/yr
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with th…
Skills: Customer success, Strategic account management, Enterprise software, Leadership, C-suite engagement
New York, New York, United States · Hybrid
$40k–$75k/yr
Agency: Omnicom Media Job Function: Media Job Subfunction: Trading and Investment Job Description: About OMnet: OMnet is a wholly owned subsidiary of Omnicom Media Group and was founded in late 2013. Working at the inter…
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New York, New York, United States · Hybrid
$120k–$125k/yr
Agency: Omnicom Media Job Function: Media Job Subfunction: Performance Media Job Description: Position Overview Who you are: You are eager to challenge the digital norms and are hungry to create industry-leading campaign…
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New York, New York, United States · Hybrid
$154k–$328k/yr
Company:Marsh Description: Marsh is seeking candidates for our open Senior Placement Specialist position based in our NYC office. This is a hybrid schedule and will be in the office 3x per week. What can you expect: Beco…
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New York, New York, United States · On-site
$95k–$140k/yr
Job Description Purpose of the role To develop and support the bank’s health & safety strategy and health & safety management system including policies, procedures and risk assessments. Monitor execution and report on he…
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New York, New York, United States · On-site
$177k–$332k/yr
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v…
Skills: Rail systems, Transit systems, Track alignment, Signals, Traction power
New York, New York, United States · Hybrid
$75k–$90k/yr
Job Description: We are looking for a Senior Manager of Planning with solid integrated media expertise to help maintain and grow one of our large integrated media businesses. This person’s background should have some exp…
Skills: Media planning, Integrated media, Digital marketing, Traditional media, Strategic planning
New York, New York, United States · On-site
$75k–$95k/yr
Job Description:About the Role: We are looking for a solution driven candidate who would describe themselves as being analytical, collaborative and highly organized. The Sales Planning team is comfortable working in a de…
Skills: Media Planning, Sales Proposals, Inventory Management, Data Analysis, Project Management
New York, New York, United States · On-site
$75k–$95k/yr
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New York, New York, United States · On-site
$105k–$110k/yr
Assistant Manager, Experience At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the dive…
Skills: Team management, Client experience, Coaching, Leadership, Sales performance
New York, New York, United States · Hybrid
$95k–$130k/yr
Job Description AMC Global Media is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We create and curate celebra…
Skills: Digital ad sales, Data analysis, KPI tracking, Inventory estimation, Forecasting
New York, New York, United States · On-site
$151k–$234k/yr
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. …
Skills: Typescript, React, React Native, Flutter, Graphql
New York, New York, United States · On-site
$350k–$400k/yr
Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive e…
Skills: Strategic leadership, Financial management, Luxury hospitality, Operational excellence, Team leadership
New York, New York, United States · On-site
$75k–$80k/yr
Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive e…
Skills: Front Office Management, Guest Services, Team Leadership, Staff Training, Revenue Management
New York, New York, United States · Hybrid
$135k–$160k/yr
The Company SYSTRA delivers architecture, engineering and construction and program management services to our clients that offer public transportation, public education and public housing to our communities. We partner w…
Skills: Proposal management, Strategic planning, Technical writing, Team leadership, Mentorship
New York, New York, United States · On-site
$85k–$100k/yr
Overview Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in …
Skills: Healthcare Operations, Practice Management, Leadership, Team Development, Provider Relations
New York, New York, United States · Hybrid
$110k–$125k/yr
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment …
Skills: Wholesale apparel sales, Retail math, Strategic planning, Competitive analysis, Account management
New York, New York, United States · On-site
$86k–$150k/yr
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operat…
Skills: Digital advertising, Media strategy, Data analysis, Data visualization, Brand planning
New York, New York, United States · Remote OK
$140k–$160k/yr
About Vantage: At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrast…
Skills: Customer success, Technical account management, FinOps, Cloud cost management, Onboarding
New York, New York, United States · Hybrid
$167k–$208k/yr
Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworth…
Skills: Product management, Product strategy, Marketplace, E-commerce, Consumer tech
New York, New York, United States • Hybrid
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The Head of Global Enterprise Customer Success will manage strategic relationships with major hotel brands to drive product adoption, retention, and expansion. This role involves leading a high-performing team of customer success and implementation managers while collaborating cross-functionally to ensure seamless enterprise deployments.
Candidates must have over 10 years of experience in customer success or strategic account management within B2B SaaS, including at least 5 years in a leadership capacity. Proven ability to build relationships with C-suite executives and manage complex, multi-product enterprise software deployments is essential.
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at many of the world's largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion. As the executive sponsor for Canary's most important customer relationships, you will ensure our customers realize measurable business value while helping shape Canary's enterprise customer strategy. You will also lead and develop a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers responsible for delivering exceptional outcomes across our enterprise portfolio.
\nResponsibilitiesTarget cash compensation ranges from $201,000 - $259,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Canary Technologies is a leader in hospitality technology that provides hoteliers with simple and secure solutions.
Canary Technologies is a leader in hospitality software solutions. Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary’s cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world’s most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned accolades such as Fast Company’s Most Innovative Companies, theDeloitte Fast 500.
Offices: 275 Sacramento St, San Francisco, California 94105, US · 4131 N Central Expy, Dallas, Texas 75204, US · 22 Long Acre, London, England WC2E 9LY, GB · 300 Park Ave, 15th Floor, New York, NY 10022, US
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