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Full-time
high school
Posted 29d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for commercial customers and relationship managers to ensure a best-in-class experience. Manages complex onboarding, oversees commercial deposit and loan accounts, and provides leadership to other service colleagues.
Requirements
Requires a high school diploma or equivalent and at least 5 years of experience in commercial banking focusing on deposits, loans, and treasury management. Preferred candidates demonstrate strong professionalism, communication skills, and the ability to mentor peers.
Full job description
Description
Summary:
The Commercial Relationship Sales & Service Manager Senior (CML RSS SR) is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS SR works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS SR applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The CML RSS SR provides leadership, guidance, and day to day management over activities performed by other service colleagues or partners.
Duties and Responsibilities:
First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO’s, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned-subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REIT’s, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
Represent Huntington’s Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
Provides day to day guidance for other service colleagues and partners as well as managing the most complex customers, including those with the highest volume of accounts and complexity.
Serves as a key resource to establish workflows in an effort to solve issues or implement new processes and providing operational and risk management support to the team within the business unit and the Commercial Segment.
Active participation and leadership in projects and bank initiatives
Perform other duties as assigned.
Basic Qualifications:
High school, GED, or equivalent required
5+ years in commercial banking with a focus in deposits, loans, treasury
management, customer service, and banking operations
Preferred Qualifications:
Demonstrates confidence, assertiveness, professionalism, with the ability to collaborate and interact with all levels within the organization.
Proficient use of Microsoft Office and other digital resources
Excellence in customer service, initiative-taking, focused and goal oriented.
Excellent written and verbal communication skills, including grammar and demeanor.
Strong ability to facilitate and negotiate.
Ability to mentor, coach and train peers and less experienced colleagues
Strong organizational skills with diligence, planning and follow-up.
Ability to work independently on multiple tasks without compromising quality.
Enhanced critical thinking and analytical skills.
Adaptable to change.
Promoter of Huntington and Commercial cultures.
Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Related keywords
Commercial BankingTreasury ManagementEscrow ServicesDeposit Account Control AgreementsFBOControlled DisbursementCredit SweepsPublic FundsFund FinanceSponsorsInstitutional BankingGovernment BankingREITsHealthcare BankingCommercial Real EstateMiddle Market
Welcome to Huntington.
Huntington Bancshares Incorporated is a $285 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle‐market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates over 1,400 branches in 21 states, with certain businesses operating in extended geographies. Visit Huntington.com for more information.
We are committed to doing the right thing for our customers, colleagues, and communities. Our “Welcome” philosophy means they are at the center of everything we do.
Here’s how we look out for people:
• We aim to make banking easier for our customers. Our comprehensive suite of innovative banking tools and products is specifically designed to strengthen the financial health of those we serve.
• Our internal culture is built around making things great—rather than just good enough—and to be the best place our colleagues will ever work. We offer a flexible work environment with opportunities for growth, and we’ll provide all the resources needed to create a lasting and rewarding career path.
• Our $40 billion Community Plan, environmental sustainability strategy, and robust small-business lending program are just a few of the ways we are helping to improve the economic vitality of the areas where we live and work.
Explore Huntington Career opportunities at https://huntington-careers.com.
Huntington is an Equal Opportunity Employer.
The Huntington National Bank, Member FDIC. The logo mark and Huntington® are federally registered service marks of Huntington Bancshares Incorporated.
Huntington Social Media Community Guidelines & Terms: http://bit.ly/HuntingtonSocialMedia
Offices: 41 S. High Street, Columbus, Ohio 43215, US · 200 Public Sq, Cleveland, OH 44114, US · 20291 US-19, Cranberry Township, PA 16066, US · 123 E Main St, Sugarcreek, OH 44681, US · 3681 W Maple Rd, Bloomfield Township, MI 48301, US
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