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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Account, Life Insurance
Posted 29d ago
~40 hrs/week
Responsibilities
The Boutique Director acts as the primary ambassador for Chloé, managing overall business performance, omnichannel services, and client relationship strategies. They are responsible for leading and developing the boutique team while ensuring operational excellence and compliance with company standards.
Requirements
Candidates must have at least 10 years of experience in luxury retail and 5+ years in retail management with a focus on concession business. Strong leadership, entrepreneurial spirit, and the ability to analyze business trends and lead diverse teams are essential.
Full job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
A Chloé Boutique Director is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique director is the owner of their boutique’s business.
A Client Champion
Leads the team to initiate and develop long-term relationships with clients
Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
Coordinates contact campaigns and supervises use of all CRM tools
Supervises client database, and, in particular, knows VIC clients of the store
Proactively proposes activities to meet/exceed clients’ expectations
An Omnichannel Business Owner
Leads by example and supervises sales on the floor to improve business performance and customer service
Ensures full engagement of the team with omnichannel services offered by the Maison
Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
sets up and monitors retail targets for boutique and per stylists
actively participates in commercial activities and proactively proposes new ideas to improve business
Is aware of local trading environment and competitors ‘activities
A Team Leader
Organizes energizing team briefings and ensures consistently high level of motivation
Performs individual Monthly and yearly performance assessment with all team members
Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
Leads all Recruitment and induction of team and ensures successful coordination with HR department
Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
Is an active member of Store Managers community: shares best practices, asks, and provides support
Is able to work open availability including nights, weekends, and holidays
An Operations Excellence Supervisor
Supervises impeccable boutique environment
Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
Ensures implementation of all guidelines related to store, BOH management and sustainability
Manages payroll, expenses, and stock management
Oversees compliance of established Richemont policies and standards
Ability to lift at least 20lbs as needed
Qualifications
At least 5+ years of retail management experience with a specific focus on concession business management
Min 10 years of experience in luxury retail
Operationally strong, able to translate strategies into operational plans
Strong entrepreneurial spirit, leadership skills and sales skills
Team player with good interpersonal competences and empathy
Excellent communicator who is passionate in building relationship and networking, with strong social skills
Ability to positively lead, coach and develop talents / team members from different backgrounds
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Strong sense for client satisfaction, luxury experience, etiquette, and human behavior
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be determined based on relevant skills and experience.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry
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