Clinical Support Staff Educator (CMA/RMA Req'd) - Hybrid
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Full-time
high school, associate degree, bachelor degree, professional certificate
Comprehensive benefits package
Posted 15d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Clinical Support Staff Educator is responsible for training medical assistants on clinical workflows, EMR systems, and administrative processes across multiple locations. This role also involves providing direct patient care, coaching staff, and supporting quality improvement initiatives to ensure operational efficiency.
Requirements
Candidates must have a high school diploma and be a graduate of an accredited Medical Assistant program with active CMA or RMA credentials. At least 1-3 years of relevant healthcare experience in training and development is required.
Full job description
Overview
Discover a meaningful career with Avance Care — where your work truly makes a difference in patients’ lives.
Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.
Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.
Our Clinical Support Staff Educator is a key member of the clinical operations team, responsible for providing both direct patient care and training support across all locations. This role serves as a clinical resource and educator, ensuring consistency in workflows, high-quality patient care, and effective use of systems such as Epic. This role plays a critical part in driving operational efficiency, Medical Assistant competency, and positive patient outcomes.
Position Highlights:
This is a full-time hybrid role involving 8 hours weekday shifts, clinical hours, occasional after hours, weekend, and travel required.
We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Key Responsibilities:
Train Medical Assistants on clinical workflows, EMR, and administrative processes
Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
Identify workflow inefficiencies and provide recommendations for process improvement
Educate Medical Assistant staff on value-based care initiatives and quality performance measures
Partner with clinic leadership to implement and maintain policies and procedures
Support quality improvement initiatives and training efforts across locations
Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
Adapt quickly to varying clinic environments, teams, and provider preferences
Ensure high standards of patient care, safety, and customer service across all locations
Other duties as assigned
Candidates must have a High School Diploma, or equivalent required. Must be a graduate from an accredited Medical Assistant (MA) program with active Certified Medical Assistant (CMA), or Registered Medical Assistant (RMA) credentials required. Although, an associate’s degree, or bachelor’s degree in related field, highly preferred. Along with 1-3 or more years of relevant healthcare experienceproviding training in a variety of settings encompassing different training approaches, previous development and implementation of training programs.
Other Priorities:
Strong written and verbal communication skills
Excellent problem-solving and analytical skills
Effective time management and ability to prioritize tasks
Innate interpersonal skills, with the ability to work both independently and in a team environment
Technical aptitude or proficiency in job-specific software/systems
Capability to adapt to rapidly changing environments and priorities
Ability to work under pressure and meet tight deadlines
High attention to detail and accuracy in work
If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.
Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
Related keywords
Clinical Support Staff EducatorMedical AssistantCMARMAEpicEMRHealthcarePrimary CareClinical OperationsTrainingMentorshipWorkflow OptimizationHIPAAValue-based CareQuality ImprovementPatient Care
Since 2008, Avance Care has been an innovative primary care provider offering convenient, cost effective health care services. We operate a system of primary care practices across North Carolina and utilizes a proprietary operating platform comprised of sophisticated information technology systems and highly developed workflow processes and procedures.
Our unique operating system has enabled us to generate industry-leading patient satisfaction rating, quality of care, and efficiency.
Offices: 4705 University Dr, Building 700, Durham, North Carolina 27707, US
Convenient Primary CarePreventative MedicinePopulation HealthPrimary CarePractice ManagementNutritionDisease ManagementHealth and WellnessPharmacyBehavioral Wellness and Counseling
How much do Management & Leadership jobs in Durham, NC pay?
Based on 696 listings with disclosed salaries, most management & leadership jobs in Durham, NC pay between $50k–$225k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Durham, NC right now?
There are currently 1,542 open management & leadership positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, IQVIA, Duke University Hospital, Fidelity Investments, Laboratory Corporation of America Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Durham, NC?
Yes — 427 of the 1542 open management & leadership positions offer remote or hybrid work (142 remote, 285 hybrid).
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