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Full-time
high school
Dental Insurance, Medical Coverage, Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid time off
Posted 11d ago
~40 hrs/week
Responsibilities
The Community Manager oversees all aspects of community operations, including financial performance, leasing success, and resident satisfaction. They lead the team by providing coaching, managing vendor partnerships, and ensuring the community environment meets company standards.
Requirements
Candidates must have at least two years of property management experience, including roles as a Leasing Consultant and Assistant Community Manager. A high school diploma or GED is required, along with proficiency in industry software like Yardi and Knock.
Full job description
At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day.
As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.
If you're looking for a place where your work truly matters - come join us!
Community Manager | Job Overview
As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.
Community Manager| Education, Experience, and License Qualifications
Education:
High School or GED equivalent.
Experience:
Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
Six months of community manager experience in multi-family, Highly Preferred
Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred
Licenses & Certifications:
Valid Driver's License.
CAM, CAPS, Real Estate license, and/or Property Management License preferred
Community Manager | Job Functions
Financial & Administrative Oversight
Manage budgets, rent collection, and community financial reporting
Oversee move-outs, deposit accounting, and delinquency tracking
Maintain accurate records using platforms like Yardi and Knock
Ensure compliance with company policies and legal standards
Property Performance & Operational Excellence
Conduct regular inspections to maintain curb appeal and quality
Drive leasing, renewals, and pricing strategies to meet occupancy goals • Partner with maintenance on work orders and preventative care
Oversee vendor services and ensure quality, safety, and timeliness
Team & Community Leadership
Build a strong, positive team culture across office and maintenance • Hire, train, and coach team members to meet performance goals • Host weekly team meetings to align on goals and celebrate wins
Lead with empathy while upholding accountability and standards
Resident Experience & Engagement
Address escalated resident concerns with professionalism and care • Plan and lead engaging resident events to boost satisfaction
Monitor and respond to online reviews to manage reputation
Maintain communication with leadership and ownership groups
Leasing & Occupancy
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Identify prospect needs, showcase available homes, and invite them to join the community
Ensure lease applications, renewals, and related documents are completed accurately and on time
Meet occupancy goals through strong leasing performance and resident retention
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
What Makes Someone SOAR in This Role?
Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Work Schedule:
Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.
Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Hawthorne’s Total Rewards Package | Compensation and Benefits
Community Manager- Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.
Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
Personal Benefits:
Free Dental Insurance
Comprehensive and Affordable Plans for Medical and Vision Coverage • Health and Wellness Incentives
401k Retirement Match Program
Paid time off including your birthday!
Paid sick time off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
The Nation's #1 Apartment Management Company in Resident Satisfaction. Committed to delivering unforgettable experiences
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Greensboro, North Carolina
LinkedIn followers
29,202
Hawthorne Residential Partners was founded by Ed Harrington, Shoff Allison, and Samantha Davenport. All have been friends and co-workers for years and share the same principles, desire, and entrepreneurial drive that have shaped the trio of services offered: property management, acquisitions, and development. Phil Payonk joined Hawthorne as Chief Investment Officer and Principal in 2010. The team of original owners has known Phil for many years and worked with Phil while he was in the lender servicing industry. Today, Hawthorne's portfolio consists of more than 64,000+ units across 275 communities. Hawthorne's rapid growth since the company's inception in early 2009 can be attributed to the strong network of friends and business associates developed over many years.
Hawthorne's President, Samantha Davenport, states, "The passion and commitment to exceed our residents, employees, and clients expectations is exuded throughout our company." The company's motto is "Live The Difference." The "Live It" commitment is evident throughout the company's culture. "Live It" represents the company's commitment to superior customer service to our residents, teammates, and clients.
Offices: 804 Green Valley Rd, Suite 300, Greensboro, North Carolina 27408, US
Apartment Management ServicesNew Construction Lease UpAsset RepositioningProperty ManagementInvestment ManagementMultifamilyand Third Party ManagementResidentialCommercial Real EstateProperty Management
How much do Management & Leadership jobs in Durham, NC pay?
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