What You'll Do Lead and Develop Your Team Manage, coach, and inspire a team of approximately 15 Treasury Services & Transfer Agency Specialists Create an inclusive, collaborative, and high-performance team culture Set cl…
Skills: Team leadership, Coaching, Performance management, Operational excellence, Data analysis
#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impac…
#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impac…
#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impac…
#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impac…
The primary purpose of the role is to support the Project Manager in all aspects of Tier 2 and Tier 3 types of project handling and ensure full compliance with all Emerson Trade Compliance and Ethical Business policies a…
Skills: Project Administration, ERP Systems, French Language Proficiency, English Language Proficiency, Order Management
We are seeking a talented individual to join our Client Delivery team at Darwin Services, a Marsh business. This role will be based in Cluj. This is a hybrid role that requires working at least three days a week in the o…
Company:Mercer Description: We are seeking a talented individual to join our Client Delivery team at Darwin Services, a Marsh business. This role will be based in Cluj. This is a hybrid role that requires working at leas…
We are seeking a talented individual to join our Office of Colleague Technology team at Marsh. This role will be based in Cluj-Napoca, Romania. This is a hybrid role that has a requirement of working at least three days …
Skills: Business analysis, Data analysis, Reporting, Budget tracking, Forecasting
Company:Marsh Description: We are seeking a talented individual to join our Office of Colleague Technology team at Marsh. This role will be based in Cluj-Napoca, Romania. This is a hybrid role that has a requirement of w…
Skills: Business analysis, Reporting, Budget tracking, Data analysis, Microsoft Excel
About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-se…
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Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can …
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La Promelek XXI credem că oamenii sunt cel mai important activ al nostru. Suntem o echipă unită și dedicată care oferă de 30 de ani, soluții inovatoare și de calitate clienților noștri. Ne ghidăm după valorile noastre fu…
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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
We are seeking a talented Workday Service Delivery Consultant with French to join our Digital Service Managers team in Cluj‑Napoca. You will join the Service Managers team as a Consultant, working closely with an Account…
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The Account Management Operations Analyst role will report to the Head of Global Alignment and will play a key part in ensuring that we have strong governance of key performance indicators and delivery metrics for the Ac…
Skills: Data Analysis, Excel, PowerPoint, KPI Reporting, OKR Tracking
We are seeking a talented individual to join our Darwin Origin Delivery team at Darwin Technologies, a Marsh business. This role will be based in Cluj-Napoca. This is a hybrid role that has a requirement of working at le…
Data Project Manager - FanDuel, Hybrid Project Manager About Betfair Romania Development: Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s l…
Head of Employee Service & Payroll Management Romania
Cluj-Napoca, Romania · On-site
Senior
Company Description LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 20…
Skills: Payroll Management, Personnel Administration, HR Strategy, SAP HCM, SAP SuccessFactors
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Full-time
Flexible benefits package, Meal tickets, Customizable perks, MedLife private medical subscription, Performance-based bonus, 7Card support
Posted 16h ago
~40 hrs/week
Responsibilities
Lead and develop a team of Treasury Services and Transfer Agency specialists to ensure high performance and operational excellence. Drive client satisfaction by managing service levels, resolving escalations, and implementing continuous improvement initiatives.
Requirements
Requires previous experience leading teams within financial services, banking, or contact center environments. Candidates must possess strong analytical skills, the ability to manage performance metrics, and excellent stakeholder management capabilities.
Full job description
What You'll Do Lead and Develop Your Team
Manage, coach, and inspire a team of approximately 15 Treasury Services & Transfer Agency Specialists
Create an inclusive, collaborative, and high-performance team culture
Set clear expectations, provide regular feedback, and support employees in achieving their goals
Conduct performance reviews and identify development opportunities for team members
Recognize achievements and implement action plans to improve individual and team performance
Drive Operational Excellence
Oversee day-to-day operations to ensure service levels and quality standards are consistently met
Monitor and manage key performance indicators, including productivity, quality, compliance, customer satisfaction, absenteeism, shrinkage, and attrition
Forecast staffing needs and partner with Workforce Management to optimize team capacity
Develop and execute action plans to address performance gaps and achieve operational targets
Conduct root cause analysis to identify trends and implement sustainable solutions
Deliver an Outstanding Client Experience
Champion a client-first mindset across the team
Drive improvements in customer satisfaction through NPS and other client experience metrics
Support the resolution of complex client issues and escalations
Ensure all interactions are handled professionally, efficiently, and in accordance with regulatory and internal requirements
Collaborate Across Functions
Work closely with Workforce Management, Quality, Helpdesk, Business Intelligence, and other support teams to enhance service delivery
Partner with internal stakeholders to remove barriers and improve operational effectiveness
Contribute insights and recommendations based on data analysis and operational trends
Facilitate discussions focused on continuous improvement and business performance
Drive Continuous Improvement
Analyze performance data to identify opportunities and tell the story behind the numbers
Lead initiatives aimed at improving efficiency, engagement, and customer outcomes
Encourage innovation and empower the team to contribute ideas and solutions
Stay informed about industry developments, market trends, and regulatory changes relevant to financial services operations
What We're Looking For
Previous experience leading teams within customer service, operations, banking, financial services, or contact center environments
Experience managing teams of 10–15 employees in a performance-driven setting
Strong leadership skills with the ability to motivate, coach, and develop others
Excellent analytical and problem-solving capabilities
Proven ability to interpret performance metrics and translate insights into action
Strong stakeholder management and relationship-building skills
Exceptional communication skills, with the ability to simplify complex topics and manage difficult conversations professionally
Ability to prioritize, multitask, and perform effectively under pressure
A proactive mindset and a passion for continuous improvement
Nice to Have
Experience within Treasury Services, Transfer Agency, Wealth Management, Investment Operations, or Capital Markets
Knowledge of regulatory requirements and best practices within financial services
Exposure to workforce planning and operational forecasting
Experience working with NPS and customer experience improvement initiatives
Why Join Us?
Flexible benefits package, including meal tickets and customizable perks
MedLife private medical subscription
Performance-based bonus opportunities
7Card support for sports and wellness activities
Access to a comprehensive e-learning platform with professional development opportunities
Exposure to an international work environment
Supportive team culture focused on collaboration and continuous learning
If you're a people-first leader who enjoys developing teams, solving complex challenges, and delivering exceptional client experiences, we'd love to hear from you.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services
How many Management & Leadership jobs are open in Cluj-Napoca, Romania right now?
There are currently 117 open management & leadership positions in Cluj-Napoca, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cluj-Napoca, Romania?
Companies currently hiring include AgileEngine, Eurofins Viracor, Marsh McLennan, Wolters Kluwer, Electrogrup, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cluj-Napoca, Romania?
Yes — 83 of the 117 open management & leadership positions offer remote or hybrid work (20 remote, 63 hybrid).
How do I apply for Management & Leadership jobs in Cluj-Napoca, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.