IT Manager Location: Chicago, IL (Hybrid) Opportunity Overview NOCD is seeking a hands-on IT Manager to own internal IT operations, employee technology support, device management, and core IT systems across the organizat…
Skills: IT Operations, Employee Technology Support, Device Management, SOC 2 Compliance, Google Workspace Administration
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$100k–$125k/yr
Full-time
Medical coverage, Dental coverage, Vision coverage, 401(k) match, 11 observed company holidays, PTO based on accrual system
Posted 110d ago
~40 hrs/week
Responsibilities
The IT Manager will own internal IT operations, including employee technical support, device lifecycle management, and the administration of core SaaS platforms. They are also responsible for maintaining SOC 2 compliance controls and improving operational efficiency through automation and documentation.
Requirements
Requires over 4 years of experience in IT support or systems administration with strong skills in Google Workspace and identity management. Familiarity with SOC 2 audits and MDM platforms is preferred.
Full job description
IT Manager
Location: Chicago, IL (Hybrid)
Opportunity Overview
NOCD is seeking a hands-on IT Manager to own internal IT operations, employee technology support, device management, and core IT systems across the organization.
This role will serve as the primary point of contact for employee technology needs while also helping ensure our systems, processes, and controls support NOCD's security and compliance requirements, including SOC 2.
You will work closely with People Operations, Engineering, Security, and external vendors to create a seamless employee experience while maintaining strong operational and security standards.
This is an ideal opportunity for someone who enjoys balancing day-to-day support with process improvement, automation, compliance, and operational ownership in a fast-growing environment.
IT Operations & Employee Support
Serve as the primary point of contact for employee IT support, including account access, device troubleshooting, software issues, and general technical assistance
Manage onboarding and offboarding processes, including user provisioning, access management, equipment deployment, and asset recovery
Provision, configure, ship, track, and maintain employee laptops, peripherals, and related equipment
Administer core business systems including Google Workspace, Slack, Zoom, and other SaaS platforms
Manage identity and access management processes to ensure employees have appropriate access based on role and business need
Maintain hardware and software inventory records and asset management processes
Security & Compliance
Support SOC 2 compliance efforts by maintaining IT controls, documentation, evidence collection, and audit readiness
Conduct periodic user access reviews and assist with security-related audits and reviews
Partner with Engineering and Security teams to implement and maintain security best practices
Support endpoint security initiatives, including device compliance, patching, and security monitoring
Assist in developing and maintaining IT policies, procedures, and operational documentation
Process Improvement & Vendor Management
Identify opportunities to automate manual workflows and improve operational efficiency
Manage relationships with IT vendors, software providers, and managed service partners
Develop scalable IT processes that support company growth while maintaining a positive employee experience
Create and maintain internal documentation, knowledge base articles, and support resources
Required Qualifications
4+ years of experience in IT support, IT operations, systems administration, or related roles
Experience managing employee onboarding and offboarding processes
Strong troubleshooting skills across hardware, operating systems, SaaS applications, and identity management systems
Experience administering Google Workspace and common workplace collaboration tools
Experience supporting endpoint management and device lifecycle management
Familiarity with identity and access management concepts and tools
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and a customer-service mindset
Preferred Qualifications
Experience supporting SOC 2 audits, compliance programs, or security control frameworks
Experience administering MDM platforms such as Jamf, Kandji, Intune, or similar endpoint management solutions
Familiarity with endpoint security, access reviews, and security best practices
Experience working in a startup, healthcare, or high-growth environment
Experience with ticketing and support platforms such as Zendesk, Jira Service Management, or similar tools
Experience creating IT documentation, policies, and operational procedures
Basic scripting or automation experience is a plus
What Success Looks Like
Employees receive timely, effective support and can do their work without technology roadblocks
Onboarding and offboarding processes are secure, efficient, and consistent
Devices, systems, and access controls remain organized and audit-ready
SOC 2 controls are maintained and documented effectively
IT operations scale smoothly alongside company growth
About Noto
Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Powering NOCD, Rebound, and future specialty therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions.
Our Brands
NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.
At Rebound, we’re building the future of trauma care. Over 140 million Americans have experienced trauma, yet effective care remains hard to access. Our mission is to make recovery from trauma the norm, not the exception.
Rebound delivers virtual, gold-standard trauma therapy, covered by most major insurance plans, alongside evidence-based tools and deeply supportive guidance. Our work is grounded in psychological science and survivor-centered design, helping people process traumatic experiences, break intergenerational cycles, and reclaim their lives.
Benefits
Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
11 observed company holidays a year
PTO based on an accrual system
Engaging startup environment with an outstanding mission-driven team atmosphere
Downtown Chicago office with an on-site gym
Noto provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.
The expected pay range for this position is $100,000 to $125,000. Actual pay will be based on the individual’s qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals.
Related keywords
IT ManagerSOC 2Google WorkspaceSlackZoomJamfKandjiIntuneZendeskJira Service ManagementMDMSaaSIdentity And Access ManagementEndpoint SecurityAsset ManagementIT Operations
NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions.
NOCD creates access to online therapy for people with OCD through our innovative telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. In between sessions, patients have access to 24/7 support through NOCD’s self-help tools and peer communities.
At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD.
Offices: 225 N. Michigan, Suite 1430, Chicago, IL 60601, US
How much do Management & Leadership jobs in Chicago, IL pay?
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