Cambridge, England, United Kingdom · Hybrid
Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never bee…
Skills: Endpoint Management, Networking, Jamf, Intune, Identity And Access Management
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Maintain and enhance core IT systems, focusing on endpoint management via Jamf and Intune and IAM lifecycles. Serve as the second-line escalation point for technical support and manage office networking infrastructure.
Requires a proven track record in IT support or Tech Ops with strong experience in macOS environments and enterprise SaaS platforms. Candidates should possess excellent communication skills and familiarity with security best practices.
Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects.
It’s our mission to ensure IT at Gearset is the most remarkable tool for all of us. Enhancing and empowering the work we do, whilst making the most secure option the easy option. To fulfil this mission we need a team that reflects diverse backgrounds, experiences and perspectives. We know that different viewpoints help us build better infrastructure and provide more empathetic support, so we strongly encourage all candidates to apply.
\nWhat’s the opportunity for an IT Systems Engineer at Gearset?Work alongside our Systems Administrator to maintain and enhance of our core systems.
Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.
Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects.
Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.
Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.
Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.
Create and maintain thorough technical documentation and standard operating procedures.
Troubleshoot office networking infrastructure to ensure consistent connectivity.
A proven track record in related roles such as IT support, Tech Ops or EUC.
Comfortable administering Apple/macOS environments with JAMF our MDM platform.
Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).
Familiarity with security best practises, patch management and access control principals
Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.
An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.
Network troubleshooting and diagnostics skills.
Salary is £50k (depending on experience)
Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
Top end hardware provided
Opportunity to join our Long Term Incentive Plan
Free lunch in the office
25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
Company Pension Plan (matching up to 5%)
Bupa health care
Life Insurance & critical illness cover
Discounted gym membership, as well as a range of health and wellness benefits
Solve your CRM challenges with the most trusted Salesforce DevOps platform.
Since 2015, Gearset has defined what great Salesforce DevOps looks like — empowering thousands of enterprises globally to release faster, while improving quality, security, compliance and governance. Gearset gives teams everything they need to manage the entire DevOps lifecycle in one platform — including CI/CD automation, metadata comparisons, backup and restore, org intelligence, code reviews, sandbox seeding, test automation, data archiving, observability, and change monitoring — all underpinned by enterprise-grade security and world-class support. More than 3,000 enterprises worldwide trust Gearset to power millions of Salesforce releases each year. As a proud Salesforce Partner, we help our customers achieve the full potential of the Salesforce platform, including Agentforce. With 99.9% uptime and industry-leading security standards — including SOC 2 and ISO 27001 certification — we deliver the reliability you expect from a true DevOps partner. We’re a team of experts united by a single goal: to deeply understand Salesforce teams, apply our DevOps expertise, and empower our customers to make Salesforce deliver for their enterprise. Gearset. Enterprise DevOps made simple, secure, and scalable for every team. Start your 30-day free trial: https://gearset.com/
Offices: 26 Cambridge Science Park, Cambridge, CB4 0FP, GB · Gearset, WeWork, 515 N State St, Chicago, Illinois IL 60654, US · Gearset, River House, 48-60 High St., Belfast, BT1 2BE, GB
Solve your CRM challenges with the most trusted Salesforce DevOps platform.
Since 2015, Gearset has defined what great Salesforce DevOps looks like — empowering thousands of enterprises globally to release faster, while improving quality, security, compliance and governance. Gearset gives teams everything they need to manage the entire DevOps lifecycle in one platform — including CI/CD automation, metadata comparisons, backup and restore, org intelligence, code reviews, sandbox seeding, test automation, data archiving, observability, and change monitoring — all underpinned by enterprise-grade security and world-class support. More than 3,000 enterprises worldwide trust Gearset to power millions of Salesforce releases each year. As a proud Salesforce Partner, we help our customers achieve the full potential of the Salesforce platform, including Agentforce. With 99.9% uptime and industry-leading security standards — including SOC 2 and ISO 27001 certification — we deliver the reliability you expect from a true DevOps partner. We’re a team of experts united by a single goal: to deeply understand Salesforce teams, apply our DevOps expertise, and empower our customers to make Salesforce deliver for their enterprise. Gearset. Enterprise DevOps made simple, secure, and scalable for every team. Start your 30-day free trial: https://gearset.com/
Offices: 26 Cambridge Science Park, Cambridge, CB4 0FP, GB · Gearset, WeWork, 515 N State St, Chicago, Illinois IL 60654, US · Gearset, River House, 48-60 High St., Belfast, BT1 2BE, GB
