United States · Remote OK
$50k–$60k/yr
Full-time, Remote | 9:00 AM – 5:30 PM CT, Monday–Friday Position Overview The Revenue Cycle Specialist is a critical role within NOCD’s Revenue Cycle Management (RCM) team, responsible for managing the full insurance cla…
Skills: Medical billing, Revenue cycle management, Insurance verification, Claims submission, Denial management
United States · Remote Solely
$55k–$110k/yr
About The Role As the specialist virtual behavioral health provider, NOCD, wants our Therapists to focus on what's most important – treating and caring for our members. NOCD is looking for Licensed Clinical Social Worker…
Skills: LCSW, OCD treatment, Evidence-based psychotherapy, ERP, CBT
Remote Solely
$55k–$110k/yr
About The Role As the specialist virtual behavioral health provider, NOCD, wants our Therapists to focus on what's most important – treating and caring for our members. NOCD is looking for Independently Licensed Therapis…
Skills: Psychotherapy, Evidence-based treatment, OCD treatment, ERP, CBT
Chicago, Illinois, United States · On-site
$125k–$170k/yr
About The Role The Director of Member Advocate Services is a senior operational and people leader responsible for the strategy, performance, and scalability of NOCD’s Member Advocate Services Team. This role oversees Sup…
Skills: Operational leadership, People management, Workforce planning, Customer support strategy, Data-driven decision making
Chicago, Illinois, United States · Hybrid
$80k–$95k/yr
About The Role We’re looking for a dynamic, adaptable, and analytically-minded Talent Acquisition Specialist who can own full-cycle recruitment across a range of corporate disciplines while also bringing strong HR genera…
Skills: Full-cycle Recruitment, High-volume Recruiting, Outbound Sourcing, Candidate Pipeline Management, HR Generalist Skills
Illinois, United States · Remote Solely
$25/hr–$25/hr
About the Role This is a 100% REMOTE OPPORTUNITY! This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suff…
Skills: Consultative Sales, Active Listening, Objection Handling, Emotional Intelligence, Crisis Intervention
Illinois, United States · Remote Solely
$50k–$50k/yr
About the Role This is a 100% REMOTE OPPORTUNITY! This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suff…
Skills: Consultative Sales, Active Listening, Objection Handling, Emotional Intelligence, Crisis Intervention
North Carolina, United States · Remote Solely
About The Role As the specialist virtual behavioral health provider, NOCD, wants our Therapists to focus on what's most important – treating and caring for our members. NOCD is looking for Independently Licensed Therapis…
Skills: Psychotherapy, Exposure and Response Prevention (ERP), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Clinical Documentation
Chicago, Illinois, United States · Remote OK
$75k–$90k/yr
About The Role At NOCD, we know that taking care of our people is just as important as taking care of our members. That's why we're looking for a Benefits & Leave Specialist who is passionate about creating a positive em…
Skills: Benefits Administration, Leave Coordination, FMLA Compliance, ADA Accommodations, HRIS Management
Illinois, United States · Remote Solely
$55k–$97k/yr
About The Role As the specialist virtual behavioral health provider, NOCD, wants our Therapists to focus on what's most important – treating and caring for our members. NOCD is looking for Independently Licensed Therapis…
Skills: Psychotherapy, Exposure and Response Prevention (ERP), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Clinical Documentation
New Mexico, United States · Remote Solely
About The Role As the specialist virtual behavioral health provider, NOCD, wants our Therapists to focus on what's most important – treating and caring for our members. NOCD is looking for Independently Licensed Therapis…
Skills: Psychotherapy, Exposure and Response Prevention (ERP), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Clinical Documentation
Omaha, Nebraska, United States · On-site
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
New Orleans, Louisiana, United States · On-site
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
Hartford, Connecticut, United States · On-site
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
Detroit, Michigan, United States · On-site
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
Kansas City, Missouri, United States · Hybrid
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Patient Acquisition
Phoenix, Arizona, United States · On-site
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Patient Recruitment
San Francisco, California, United States · Hybrid
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
Portland, Oregon, United States · Hybrid
$120k–$130k/yr
What You’ll Actually Do As a Territory Manager, you won’t just be managing a pipeline from a spreadsheet; you will be the face of NOCD in your community. Your primary mission is to get out into the field, open doors, and…
Skills: Territory Management, Relationship Building, Healthcare Sales, Strategic Mapping, Data Analysis
Chicago, Illinois, United States · Hybrid
$60k–$75k/yr
About The Role The Provider Enrollment Specialist is responsible for processing, verifying and maintaining the enrollment of mental health therapists for managed care plans as well as Medicare and Medicaid programs. The …
Skills: Payer Enrollment, Provider Credentialing, Behavioral Health Licensing, Roster Management, CAQH
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The Revenue Cycle Specialist manages the full insurance claims lifecycle, including eligibility verification, claim submission, and denial resolution. They also handle payment posting, reconciliation, and provide billing support to members while ensuring compliance with HIPAA standards.
Candidates must have at least 2 years of experience in medical billing or revenue cycle management with proficiency in CPT/ICD-10 coding. Strong knowledge of insurance terminology, EOB/ERA interpretation, and experience with EHR systems is required.
Full-time, Remote | 9:00 AM – 5:30 PM CT, Monday–Friday
Position Overview
The Revenue Cycle Specialist is a critical role within NOCD’s Revenue Cycle Management
(RCM) team, responsible for managing the full insurance claims lifecycle—from eligibility
verification through payment posting and denial resolution. This role requires a strong foundation
in medical billing, insurance adjudication, and payer-specific guidelines, combined with a
commitment to providing an excellent member experience. You will work cross-functionally with
clinical, finance, and member support teams to ensure clean claim submission, timely
reimbursement, and accurate member billing.
Key Responsibilities
Insurance Verification & Eligibility
• Ability to verify member insurance eligibility and benefits prior to service, including
deductible, copay, coinsurance, and out-of-pocket maximums
Claims Submission & Management
• Submit clean claims electronically via EHR and clearinghouse platforms in compliance
with payer-specific requirements
• Ensure accurate coding of CPT, ICD-10, and modifier codes for behavioral health and
telehealth services
• Monitor claim status through payer portals and clearinghouses; identify and resolve
rejections prior to adjudication
• Manage claims across multiple payers
Denial Management & Appeals
• Review and work denial queues daily
• Draft and submit clinical and administrative appeals with supporting documentation
• Track appeal outcomes and escalate payer trends to leadership for contract and process
improvements
Payment Posting & Reconciliation
• Post insurance EOBs and ERAs accurately to patient accounts; reconcile payments
against expected reimbursements
• Identify and resolve underpayments, overpayments, and contractual adjustments in
accordance with payer contracts
• Process member refunds and balance transfers as appropriate
Member Billing & Support
• Respond to member billing inquiries via phone, email, and chat with accuracy and
empathy
• Explain EOBs, member responsibility amounts, and payment options clearly
• Resolve billing disputes, identify errors, and apply corrections with appropriate
documentation in the CRM and EHR
Reporting & Compliance
• Maintain accurate records of all claims activity, member interactions, and billing
adjustments
• Adhere to HIPAA guidelines and company compliance standards in all communications
and data handling
• Report KPIs including denial rates, days in A/R, clean claim rates, and collection rates to
manager on a regular cadence
Qualifications
Required
• 2+ years of experience in medical billing, revenue cycle, or insurance claims processing
• Working knowledge of the full claims lifecycle: eligibility verification, claims submission,
denial management, appeals, and payment posting
• Proficiency reading and interpreting Explanations of Benefits (EOBs) and Electronic
Remittance Advices (ERAs)
• Solid understanding of insurance terminology: deductible, copay, coinsurance, prior
authorization, coordination of benefits, and timely filing
• Experience with CPT and ICD-10 coding for behavioral health or telehealth services
• Familiarity with clearinghouse platforms and EHR systems
• Strong attention to detail, analytical thinking, and ability to manage high-volume work
queues
• Excellent written and verbal communication skills; ability to explain billing clearly to
members
Preferred
• Experience in behavioral health, mental health, or telehealth billing
• Familiarity with Medicaid and Medicare billing requirements
• Experience working denials and drafting payer appeals
• Bachelor’s degree in healthcare administration, business, or related field
• CPC, CPMA, or equivalent billing/coding certification
Note: Role responsibilities are subject to change based on business needs. A flexible, “floater” mentality
is valued on this team.
What We Offer
Pay Transparency
The expected pay range for this position is $50,000 to $60,000. Actual pay will be based on the individual’s qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals
Regain your life from OCD
NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our innovative telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. In between sessions, patients have access to 24/7 support through NOCD’s self-help tools and peer communities. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD.
Offices: 225 N. Michigan, Suite 1430, Chicago, IL 60601, US
Regain your life from OCD
NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our innovative telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. In between sessions, patients have access to 24/7 support through NOCD’s self-help tools and peer communities. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD.
Offices: 225 N. Michigan, Suite 1430, Chicago, IL 60601, US
