Technical Program Manager - Corporate Communications
Chicago, Illinois, United States · On-site
$119k–$160k/yr
Senior+$1.6B raised
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Product Delivery Manager, Merchant Services Platforms- Payments - Vice President
Chicago, Illinois, United States · On-site
$105k–$170k/yr
Senior$1.6B raised
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$119k–$160k/yr
Full-time
bachelor degree
Health Care Coverage, On-site Health And Wellness Centers, Retirement Savings Plan, Backup Childcare, Tuition Reimbursement, Mental Health Support
Posted 46d ago
~40 hrs/week
Responsibilities
Drive the delivery of complex technology projects and manage corporate communications for the Payments Technology team. Create compelling technical content across various mediums to build the brand and engage both technical and non-technical audiences.
Requirements
Requires a bachelor's degree and at least 10 years of professional experience with exceptional writing and editing skills. Must have a functional understanding of the tech landscape, specifically AI, public cloud, and big data.
Full job description
Leverage your deep technical and communicationsexpertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As an experienced technical writer/corporate communicator, you excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm through a variety of mediums and platforms. This role focuses on customizing technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building our Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet, podcasts and video.
Job responsibilities
Create clear, concise and compelling communications across varied mediums including but not limited to written/email, PowerPoint, intranet, podcasts and videos, with adaptability to learn new tools
Devise creative, effective messaging based on target audience, determining media to best reach them.
Maintain pipeline of editorial content including newsletter spotlights and recent accomplishments, leadership and developer blogs and feature articles.
Work with subject matter experts and leadership to produce editorial content, translating technical jargon for non-tech audience as needed, and ensuring cohesive narratives executed with impeccable writing.
Produce succinct, clear email announcements and gather all required approvals and previews prior to send.
Produce clean, artful PowerPoint presentations for town halls and leadership sessions
Organize large scale events both in person, and virtual – from conception to logistical implementation.
Support Payments Tech leadership team including writing announcements, coaching them prior to presentations and collaborating on/editing thought leadership pieces.
Work closely with our intranet developers to ensure our site is up to date and advise on layout/design where needed
Collaborate with cross-functional teams, including engineering, product, operations, HR and business stakeholders, to agree deliverables, ensuring alignment with overall business goals
Participate in our partner communications teams (e.g., Payments, Global Technology) to ensure alignment with the broader ecosystem.
Required qualifications, capabilities, and skills
BS/BA degree (or equivalent experience) and 10 years professional experience.
Exceptional writing, editing and proofreading skills.
Ability to create clear, concise and compelling communications across varied mediums.
Experience working in Technology with a functional understanding of the tech landscape, particularly AI, public cloud and big data
Ability to translate technical content for non-technical audiences
Experience organizing large events both in person, and virtual – from conception to logistical implementation.
Hi EQ with the ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels
Ability to navigate complex, matrixed organizations with varied technical and non-technical skillsets and priorities.
Passion for building a learning culture that fosters diversity, opportunity and inclusion.
Preferred qualifications, capabilities, and skills
Financial Services Background
Advanced PowerPoint / graphical skills
Experience with AI tools such as Claude Code and LLMs
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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