Chicago, Illinois, United States · On-site
Are you motivated by building relationships, driving execution, and helping retail teams succeed in a fast-growing international company? At IMBOX Protection, we are looking for a Customer Success Manager to lead custome…
Skills: Customer Success Management, Retail Management, Stakeholder Management, CRM Management, KPI Tracking
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Lead customer engagement and field execution across North America by training retail staff and coaching store teams on the IMBOX experience. Monitor store performance via KPIs and maintain CRM records to drive operational excellence and revenue growth.
Requires a minimum of 3 years of retail management experience and a high school diploma, with some college preferred. Candidates must have strong interpersonal skills and the ability to travel 50-75% of the time.
Are you motivated by building relationships, driving execution, and helping retail teams succeed in a fast-growing international company?
At IMBOX Protection, we are looking for a Customer Success Manager to lead customer engagement and field execution across North America. You will work closely with retail partners, store leadership, and internal stakeholders to ensure the successful adoption and growth of the IMBOX program across multiple retail banners.
As Customer Success Manager, you will be the primary partner to Store Managers and District Managers across your territory, helping retailers maximize the value of the IMBOX program while delivering an exceptional customer experience.
In practice, you will:
Visit stores frequently (50-75% time on the road, with overnight stays required) to train staff, resolve issues, ensure alignment, and drive operational excellence
Act as the on-the-ground trainer and brand ambassador for IMBOX, coaching store teams on how to present, promote, and execute the IMBOX experience in the IMBOX brand voice.
Monitor store performance, track KPIs, and develop action plans to improve results
Maintain accurate CRM records, visit reports, and follow-up actions
Regularly communicate with the in-house service team to support high-level performance, issue resolution, and customer retention.
Support store-level campaigns, promotions, pilots, and new initiatives
You are a self-motivated, hands-on professional who thrives in a fast-paced environment. You adapt quickly to change, work independently, and are comfortable representing IMBOX in the field while building strong relationships with store teams and customers.
We imagine that you:
Are a high school graduate with 1 to 2 years of college preferred; minimum 3 years of retail management experience required
Have a proven track record of building strong relationships and influencing stakeholders at multiple levels
Strong communication, interpersonal, and written skills required.
Strong ability to build and maintain relationships with Store Managers, District Managers, and internal stakeholders.
Have the ability to translate CRM insights and store-level performance data into actionable, revenue-driving strategies
Proven capability in identifying growth opportunities and driving customer loyalty.
Experience presenting to small and large groups of people, including internal and external collaborators.
Increase the average number of IMBOX treatments per store.
Increase conversion rates and average number of treatments.
Track performance against budget, prior year, and customer-specific goals.
Track number of training sessions completed, both in-store and virtual.
Maintain accurate CRM activity, store notes, contact records, and follow-up actions.
Strengthen Store Manager and District Manager engagement across assigned accounts.
Support and improve usage of the CSM Toolbox.
Support successful pilots and store-level rollouts.
Implement campaigns and contests, while tracking participation, results, and learnings.
Vacation Days: 20 vacation days annually, in addition to 11 U.S. federal holidays
401(k): 100% match up to 6% of salary
Health Insurance: 80% employer-paid / 20% employee contribution
Work Hours: Standard 40-hour work week (9:00 a.m. – 5:00 p.m.) with flexible scheduling options
Equipment Provided: Laptop and mobile phone
Access to LifeTime Gym at Chicago River North
Place of work: Our office in Chicago, IL
Start date: August 2026 or ASAP (flexible)
We review applications on an ongoing basis.
At Imbox Protection, you’re not just joining a company, you’re stepping into a fast-moving scale-up journey where ideas turn into action quickly and impact is visible from day one. We operate in a dynamic environment where growth is constant and change is expected.
IMBOX Protection is a global leader in automated protection solutions for footwear and apparel retail. Backed by a leading private equity fund, IMBOX is on an ambitious growth journey with a clear strategy and strong governance. We operate in 40+ markets globally and are expanding rapidly across key regions, including Asia.
We value curiosity, drive, and collaboration. In return, we offer an environment where learning happens fast, decisions are made close to the action, and your work has a clear and measurable impact. If you’re motivated by pace, purpose, and the chance to help shape a scaling business from within, this is the kind of place where you can make a real difference.
Game-changing footwear protection technology
IMBOX was created to improve and innovate the world of footwear protection. IMBOX Protection is a globally patented in-store footwear protection solution. The treatment is safe and done in less than a minute. IMBOX Protection is both a growth driver and a competitive advantage for your business. It provides you with the possibility to offer your customers professional footwear protection, as well as boosting your sales of complementary products.
Offices: Ved Skoven 54, Skødstrup, Central Denmark Region 8541, DK · 750 N State St., Office #149, Chicago, Illinois 60654, US
Game-changing footwear protection technology
IMBOX was created to improve and innovate the world of footwear protection. IMBOX Protection is a globally patented in-store footwear protection solution. The treatment is safe and done in less than a minute. IMBOX Protection is both a growth driver and a competitive advantage for your business. It provides you with the possibility to offer your customers professional footwear protection, as well as boosting your sales of complementary products.
Offices: Ved Skoven 54, Skødstrup, Central Denmark Region 8541, DK · 750 N State St., Office #149, Chicago, Illinois 60654, US
