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Full-time
bachelor degree
Posted 37d ago
~40 hrs/week
Responsibilities
The CSM manages the customer relationship for the Goby platform to maximize value and drive software optimization. This includes onboarding new clients and collaborating with internal teams to improve product offerings.
Requirements
Requires a Bachelor's degree in engineering, sciences, or business with 2-7 years of relevant experience in customer success or consulting. Proficiency in project management tools, CRM/ERP platforms, and strong communication skills are essential.
Full job description
Overview: Here at Conservice, the Customer Success Manager is a vital part of our Customer Experience team in our Sustainability Solutions department. Working within our Sustainability Data Management team, the CSM owns the customer relationship to maximize their experience with the Goby platform. This role bridges the gap between our clients and the technical delivery team to help drive software optimization and ensure long-term value creation for our customers.
This is a highly visible position where your efforts will have a genuine business impact on our operations, directly drive revenue, and offer clear avenues for career growth as Conservice continues to expand as a leader in the ESG space.
Key Responsibilities
Customer Value Creation: Actively engage in onboarding new customers to the Goby platform, working directly with senior executives and frontline roles to establish the relationship.
Customer Management: Own the ongoing customer relationship once established on the Goby platform, ensuring customers see increasing value through strong business acumen, continued platform education, problem-solving skills, and relationship-building ability.
Internal Collaboration: Work with internal leaders and teams to improve product offerings to drive continuous growth.
Skills
Leadership: Demonstrate initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice customers, our internal operations and product, and our people.
Problem Solving: Leverage structured thinking, risk assessment, and root-cause analysis to proactively plan and solve problems.
Customer Partnership: Embrace the idea that value creation enables customers to partner with Conservice perpetually and use every available opportunity to create value.
Effective Communication: Exhibit the ability to set and manage both customers’ and internal stakeholders’ expectations. Also, communicate comprehensively and cohesively in both written and verbal forms.
Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data.
Qualifications
Education: Bachelor's degree in engineering, sciences, or business.
Experience: 2–7 years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable).
Communication Skills:
Excellent verbal and written communication skills, with experience working across functions and seniority levels.
Ability to set and manage expectations with both internal stakeholders and external customers.
Experience delivering customer-based training or demonstrations.
Technical Skills:
Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.
Qualifications
Qualifications
Education: Bachelor's degree in engineering, sciences, or business.
Experience: 2–7 years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable).
Communication Skills:
Excellent verbal and written communication skills, with experience working across functions and seniority levels.
Ability to set and manage expectations with both internal stakeholders and external customers.
Experience delivering customer-based training or demonstrations.
Technical Skills:
Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Offices: 750 S Gateway Drive, River Heights, UT 84321, US · 5482 Complex St. Suite 108, San Diego, CA 92123, US · 1519 Florence Rd, Ste 18, Killeen, TX 76541, US
How much do Management & Leadership jobs in Chicago, IL pay?
Based on 6544 listings with disclosed salaries, most management & leadership jobs in Chicago, IL pay between $66k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Chicago, IL right now?
There are currently 8,174 open management & leadership positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Chicago, IL?
Companies currently hiring include Publicis Groupe Holdings B.V., Chicago Public Schools, Becker Friedman Institute for Economics, JPMorganChase, Northern Trust Asset Management, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Chicago, IL?
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