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Full-time
Health insurance, Dental insurance, Vision insurance, Mental health benefits, 401(k) matching, Roth 401(k)
Posted 4d ago
~40 hrs/week
Responsibilities
The Outbound Collections Representative proactively contacts customers with overdue accounts to identify financial solutions and maintain consistent loan payments. They are responsible for managing a high volume of calls while accurately recording all interactions and payment arrangements in the company database.
Requirements
Candidates must have at least one year of experience in a high-volume debt collections environment and possess strong negotiation and conflict resolution skills. The role requires the ability to work remotely with high self-management and a solid understanding of relevant collection laws like the TCPA.
Full job description
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.#BI-Remote #LI-Remote
This role is fully remote but requires candidates to live in IL, UT, IN, IA, MO, TX, WI, or WY.
About the role:
As an Outbound Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy.
Responsibilities:
Manage high volume of outbound calls (150-200 calls daily) efficiently to address customers with delinquent loan payments.
Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.
Requirements:
A minimum of 1 year of experience in a high volume debt collections environment, successfully managing outbound calls and consistently meeting daily call volume targets.
Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls.
Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements.
Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously.
Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.
Knowledge of TCPA and other relevant collection laws and regulations
Compensation:
The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years, Enova has provided over $72 billion in loans and financing to more than 15 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.
Offices: 175 W. Jackson Blvd, Chicago, IL 60604, US · Rua Urussuí 125, 6th floor, São Paulo, SP 04542-050, BR · 101 W Colfax Ave, Floor 10, Denver, Colorado 80202, US · 1400 Broadway, 25th Floor, New York, NY 10018, US · 901 N Stuart St, 700, Arlington, Virginia 22203, US
Online Financial ServicesAnalytics-as-a-ServiceFinTechConsumer Lending Small Business LendingTechnologyand AnalyticsConsumerFinanceFinancial Services
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years, Enova has provided over $72 billion in loans and financing to more than 15 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.
Offices: 175 W. Jackson Blvd, Chicago, IL 60604, US · Rua Urussuí 125, 6th floor, São Paulo, SP 04542-050, BR · 101 W Colfax Ave, Floor 10, Denver, Colorado 80202, US · 1400 Broadway, 25th Floor, New York, NY 10018, US · 901 N Stuart St, 700, Arlington, Virginia 22203, US
Online Financial ServicesAnalytics-as-a-ServiceFinTechConsumer Lending Small Business LendingTechnologyand AnalyticsConsumerFinanceFinancial Services