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The Shift Supervisor assists the Shop Manager in directing day-to-day operations to improve customer service and drive profitability. They act as the Manager on Duty, ensuring operational consistency and maintaining store standards.
Requires 1-2 years of management experience in a customer-facing role and at least one year of Food & Beverage experience. A valid Food Handler's or ServSafe certification is mandatory.
ABOUT THE ROLE
Location: Chicago store
Status: Full Time
Compensation: $20.00-$21.00/hr + Commission(s) + Tip(s)
Position Summary: The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment. Ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.
Guides processes and completes work based on management direction for functional areas within the store.
Acts as the Manager on Duty for assigned shifts.
In the absence of the Shop Manager, communicate & partner with Retail Leadership to ensure complete alignment between the Retail and Treats teams.
Ensures the consistency of operational processes and execution.
Adhere to all Kith and Kith – Treats Policies and ensure compliance by all team members as well.
Oversee and participate in the cleaning and maintaining of industrial kitchen equipment.
Assists the management team to achieve performance goals and execute standard operating procedures.
Supports the store management to ensure work tasks are completed in a timely and efficient manner.
Executes initiatives designed to drive customer satisfaction and business efficiencies.
Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities, and business metrics.
Acts based upon the direction from the Shop Manager and collaborates effectively with employees.
Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.
Assist the restaurant’s management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.
Assist in the execution of any in-store or off-site activations.
REQUIREMENTS
Availability:
Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Licenses/Certificates:
Valid Food Handler's/ServSafe or equivalent is required.
Experience:
1-2 years of management experience in a customer-facing role
1+ years of Food & Beverage experience
Skills/Abilities:
Ability to perform business math
Ability to multi-task
Efficient communication
Ability to lift and move 30lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
Customer-Service centric
Efficient and effective communicator
Organized
Personal Characteristics:
Responsible & reliable
A people-person
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.
Offices: 25 Kent Ave, Brooklyn, NY 11249, US · 337 Lafayette street, New York, New York 10012, US
Based on 6244 listings with disclosed salaries, most management & leadership jobs in Chicago, IL pay between $66k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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