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Full-time
Posted 64d ago
~40 hrs/week
Responsibilities
Lead enterprise software implementations from kickoff to go-live, ensuring business outcomes and timelines are met. Act as a strategic advisor to customer executives to align platform configuration with revenue and retention goals.
Requirements
Requires a background in leading complex SaaS implementations with technical proficiency in system architecture and data flows. Candidates should possess strong project management skills and experience in consulting, Customer Success, or RevOps.
Full job description
Competencies
You're part consultant, part project manager, part coach and 100% customer-obsessed. You've led complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems. You have the technical savviness to understand system architecture, integrations, and data flows and the tenacity to figure things out. You're an exceptional communicator, both verbally and in writing, able to simplify the complex and lead with confidence. You're organized, structured, meticulous with details, and never satisfied with good enough.
That shows up in how you work:
You build relationships easily across org charts, from C-suite to system admins
You're comfortable facilitating workshops and executive sessions, both virtual and in-person
You bring strong project management skills and can juggle multiple customers, priorities, and timelines without missing a beat
You have the business acumen to understand revenue, retention, and customer value, and you know how to move the needle
Bonus points if you have experience with SaaS platforms such as CRM or CSP systems, data integration and mapping, change management frameworks such as Prosci or Six Sigma, or a background in consulting, Customer Success, or RevOps transformation.
Trajectory
We are one of the most versatile teams at Planhat. We partner with customers across industries and regions, working closely with Sales, CS, Product, Support, and Enablement to ensure every engagement drives value from day one. We don't just implement software, we design outcomes, enable teams, and champion adoption. Imagine:
Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat
Facilitating a workshop for a CS leadership team to map out key processes to drive revenue and retention, such as account planning, executive alignments, and expansion plays
Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion
In this role you will:
Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved
Be a product expert and confidently advise customers on how to best leverage Planhat to meet their business goals
Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
Facilitate enablement sessions, both virtual and in-person, to empower leaders, admins, and end users
Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick
Collaborate cross-functionally with Sales, CS, Product, Support, and Enablement to ensure a seamless customer experience from presale to post-go-live
Definition of Success
Success in this role is about the measurable impact you leave on every customer engagement and the standard you set for the team around you.
You are continuously delivering implementations on time, with clear outcomes that customers can measure and build on
You are consistently seen as a trusted advisor by your customers, bridging the gap between their vision and what Planhat can deliver
You are growing into larger, more complex engagements and taking on broader responsibilities within the team
You are actively contributing to the implementation methodology, building templates, playbooks, and frameworks that raise the standard for the whole team
You are driving measurable impact on revenue and retention through the quality of your onboarding and adoption work
Planhat is a customer platform where commercial teams work better.
We build and deploy frontier technologies—integrating commercial context, agents and collaboration—that empower industry leaders to acquire and grow lifelong revenue.
Always hiring at www.planhat.com/careers.
Offices: 23465 Civic Center Way, Los Angeles, California 90265, US · Malmskillnadsgatan 13, Stockholm, Stockholm County 11157, SE · 91-93 Farringdon Road, London, England, GB · 200 Portland St, Boston, Massachusetts 02114, US · 3280 Peachtree Rd NE, Atlanta, Georgia 30305, US
How much do Management & Leadership jobs in Boston, MA pay?
Based on 4744 listings with disclosed salaries, most management & leadership jobs in Boston, MA pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include State Street, MassDEP, Mass General Brigham, Vertex Inc., Liberty Mutual Insurance, among others. Browse the listings above to see every active employer.
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