Mission Statement: Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate servi…
Skills: Crisis Intervention, De-escalation, Trauma-Informed Care, Harm Reduction, HMIS
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facin…
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service Management, Team Leadership, Coaching, Teambuilding
shift manager - Store# 14138, EAST BOSTON, MCCLELLAN HWY
Boston, Massachusetts, United States · On-site
$23/hr–$29/hr
Mid level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service Management, Team Leadership, Coaching, Teambuilding
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service Management, Team Building, Coaching, Organizational Skills
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service, Team Leadership, Coaching, Teambuilding
shift manager - Store# 07808, WEST ROXBURY ROCHE BROS
Boston, Massachusetts, United States · On-site
$23/hr–$29/hr
Mid level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service Management, Team Building, Coaching, Organizational Skills
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Retail Management, Customer Service Management, Team Leadership, Coaching, Teambuilding
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With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more peopl…
Skills: Regulatory Strategy, FDA Submissions, EU MDR Compliance, Risk Management, Technical Documentation
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Fraud Analytics and Innovation Senior Analyst (Financial Center Fraud Strategy)
Phoenix, Arizona, United States · Hybrid
$100k–$134k/yr
Mid level$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Business Analytics, Business Intelligence, Data Quality Management, Fraud Management, Monitoring, Surveillance, and Testing
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Skills: Regulatory Reporting, Compliance, SQL, Google Cloud Platform, BigQuery
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Full-time
bachelor degree
Posted 27d ago
~40 hrs/week
Responsibilities
The Shift Leader provides on-site oversight of shelter operations and supports staff in delivering safe, compassionate services to unhoused individuals. Key duties include monitoring facility safety, managing crises, and ensuring adherence to trauma-informed care principles.
Requirements
A Bachelor's degree in psychology or human services and two years of experience in health or human services are preferred. Candidates should have experience working with unhoused populations and those with behavioral health or substance use disorders.
Full job description
Mission Statement:
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary:
The Shift Leader assists the Director to set the overall direction and provides on-site oversight of the shelter and Shelter Support Workers. The Shelter Manager contributes to Bay Cove’s mission by ensuring that services are accessible, inviting, effective, and efficiently operated, thus making the services an ideal environment in which individuals can pursue their personal goals.
Essential Functions of Position:
Support the shelter support workers to ensure that they are providing safe, respectful, and compassionate services in a low-threshold environment that is anchored in evidence-based and emerging best practices, including harm reduction and trauma informed care principles.
Provide care for guests and maintain safety by visual monitoring of all guests, actively and respectfully interacting with guests and the team to ensure routines and safety procedures are followed and recognize that the majority of guests have endured trauma and employ trauma-informed care in all interactions.
Ensure safety of the guests and facility by assisting shelter support workers with conducting scheduled safety checks, monitoring common areas inside the facility (entrances, stairwells, bathrooms, and other accessible locations), outside the program (parking lot, front of building, and area that trash is maintained, etc), and provide supportive feedback and redirection to guests when needed.
Complete required documentation at intake, HMIS (Homeless Management Information System), as required.
Follow safety plans and restrictions established by shelter leadership.
Immediately communicate any safety concerns to colleagues and work collaboratively to identify and carry out a response plan and report incidents verbally to the supervisor on duty or on-call as soon as it is safe to do so and follow up with a written incident report as soon as the situation has stabilized and duties allow, but before the end of the shift.
Provide crisis intervention and de-escalation as needed. Contact 911 when issues arise that cannot be managed safely in the setting (medical emergencies, guests not responsive to de-escalation techniques, etc.) and provide emergency intervention to stabilize the situation until professional help arrives (naloxone administration, basic first aid, CPR, etc.).
Support shelter support workers in following established policies and procedures and assisting guests with issues/concerns.
Participates in regularly scheduled staff meetings and supervisions.
Other job-related duties as assigned.
Requirements for the position:
Bachelor’s Degree preferred, in psychology or other human service fields preferred.
Two (2) years of experience in health or human service-related fields preferred.
Two (2) years of experience working with those who are unhoused and those experiencing behavioral health and/or substance use disorders preferred.
Demonstrated professional writing, interpersonal, and organization skills.
Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Individuals with lived expertise encouraged to apply
Personal Characteristics:
Utilizes a flexible and responsible work style that meets evolving needs of the agency.
Works with integrity and respects the dignity and value of all individuals.
Exhibits mission through job knowledge, pride in work role, and advocacy.
Promotes diversity and inclusion of all individuals.
Works in a collaborative, compassionate manner with stakeholders/partners.
Physical Requirements:
Ongoing detection and interpretation of information on documents, monitors, and labels and accompanying response, as well as to identification of equipment and supplies.
Frequent interaction with providers, colleagues, customers, persons served, and visitors requiring the employee to communicate, as well as detect and interpret information, needs, and issues quickly and accurately, occasionally during emergency situations.
Frequent communication of accurate information, instructions, and ideas so others will understand.
Operation of complex and delicate equipment with precision and accuracy. This includes frequent phone and computer use for documenting services, accessing needed information, etc.
Bending to retrieve, lift, and carry supplies and equipment up to twenty (20) pounds.
Frequent movement throughout the workspace to access, obtain, or distribute supplies (sometimes pushing or pulling equipment), interact with persons served, assist in the transport of persons served, etc.
Undertake lifesaving efforts by conducting CPR via the provision of chest compressions and rescue breathing as needed until relieved by medical professionals.
Remain in a stationary position for an extended period of time as needed.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Recognized by the Boston Globe as one of the Top 100 Places To Work, Bay Cove's staff provides effective residential, day, outpatient, and educational services to 25,000 people annually. Bay Cove has four treatment areas, led by dedicated, experienced staff: Addiction & Homeless Services, Developmental Services, Behavioral Health Integration Services, and Community Mental Health Services. Bay Cove operates 175 programs in Greater Boston & Southeastern Massachusetts.
KEY PROGRAMS INCLUDE:
Community residential and day programs for people with developmental disabilities, including those with high-risk medical and psychiatric needs.
Adult Community Clinical Services for people with serious mental illness, featuring community residential programs, employment services, case management, clubhouse, and peer support services.
Congregate and transitional housing for formerly homeless seniors, and a day shelter for homeless seniors.
Comprehensive addiction treatment programs: detoxification, clinical stabilization, short and long-term residential treatment, and an outpatient methadone clinic.
Homelessness/addiction programs: an overnight shelter, seasonal warming center, street outreach team, and supported housing with in-reach services for chronically homeless adults.
Behavioral Health Integration services: a state-funded Community Behavioral Health Clinic and two federally funded Certified Community Behavioral Health Clinics (in Boston and Cape Cod), integrating substance use and mental health services.
Community Partner and Health Home services for people with serious mental illness or long-term support needs, aiming to improve health outcomes through integrated healthcare and behavioral healthcare services.
Early Intervention Program promoting optimal development for children under three who are developmentally delayed, have a known disabling condition, or are at risk due to biological or environmental factors.
Offices: 66 Canal Street, Boston, MA 02114, US
Developmental DisabilitiesMental HealthEarly InterventionAddiction Servicesand Senior ServicesHealth CareConsultingNon ProfitHome Health Care
How much do Management & Leadership jobs in Boston, MA pay?
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