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Coordinates all requirements for conference groups, guiding meeting planners through the planning process and ensuring successful event execution. Responsible for maximizing revenue through up-selling and maintaining clear communication across all hotel departments.
Requires 2 to 3 years of experience in hotel conference services and strong interpersonal and negotiation skills. A Bachelor's degree or CMP certification is preferred.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
The Opportunity:
Four Seasons Hotel One Dalton Street, Boston is currently looking for a Conference Services Manager!
Basic Purpose:
Coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
Essential function of the job:
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee.
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Knowledge and Skills:
Education: Bachelor’s Degree / CMP Certification preferred
Experience: 2 to 3 years experience directly related to hotel conference services.
Excellent reading, writing and oral proficiency in the English language.
Strong selling and interpersonal skills.
High level of creativity.
Attention to detail.
Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
Ability to work long and irregular hours, weekends and evenings.
Able to negotiate, organize, delegate & work under pressure
Basic knowledge of audio-visual equipment and Internet technology – helpful.
Visa Requirements:
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Salary Range: $80,000 - $84,332
ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
MATCHED 401(k) Retirement Plan after 1 year
COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry
ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays
We look forward to receiving your application!
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
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