Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Front office management, Team leadership, Guest experience, Opera Cloud, Oracle applications
Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Front office management, Team leadership, Guest experience, Opera Cloud, Oracle applications
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$70k–$75k/yr
Full-time
professional certificate
Hotel stay discounts, Friends and family discounts, Food and beverage discounts, Spa discounts, Career development opportunities
Posted 8d ago
~40 hrs/week
Responsibilities
The Front Office Manager oversees daily front desk operations, including check-in/out, billing, and room inventory management while ensuring high standards of guest service. They are also responsible for leading and mentoring the front office team, managing VIP arrivals, and driving upselling performance to meet revenue goals.
Requirements
Candidates must have at least 5 years of relevant experience in front office and night audit roles, along with proficiency in Opera Cloud and Oracle applications. A relevant academic qualification in hospitality is required, and applicants must hold a valid New Zealand work visa, residency, or citizenship.
Full job description
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
We are currently seeking an Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
INDICATORS OF SUCCESS
Achieves or exceeds guest satisfaction scores related to rooms, cleanliness, and service
Maintains high room occupancy and ADR in alignment with revenue and yield strategies
Delivers consistently high room and public area cleanliness standards in line with brand expectations
Ensures smooth, efficient front office and housekeeping operations with minimal guest complaints
Ensures compliance with health, safety, and brand standards audits
Builds effective cross-departmental collaboration, especially with Maintenance, Revenue, and Sales
Effectively manages VIP arrivals, special requests, and service recovery situations
Drives upselling performance through front desk and reservations teams
Responds proactively to guest feedback and operational challenges to drive continuous improvement
Efficiently contribute towards achieving GRI and GSS goals
AREAS OF RESPONSIBILITY
1. Front Office Operations
Supervise daily front desk functions including check-in, check-out, room assignment, billing, and guest inquiries.
Ensure smooth coordination between Front Office, Housekeeping, and other hotel departments.
Maintain accurate room inventory, monitor overbooking, and manage upselling initiatives.
Oversee cash handling, payment processes, and ensure compliance with financial procedures.
2. Guest Experience & Service Quality
Handle guest complaints professionally, ensuring timely resolution and service recovery.
Assist in managing VIP arrivals, special requests, and guest preferences.
Ensure front office staff follow brand service standards and deliver exceptional guest interactions.
3. Team Leadership & Training
Supervise, coach, and mentor front desk staff, bell staff, and concierge (where applicable).
Conduct performance evaluations and participate in recruitment and onboarding of new associates.
Implement training programs to improve service delivery, upselling, and communication.
4. Operational Administration
Assist in preparing daily, weekly, and monthly operational reports for management.
Support scheduling, payroll preparation, and ensuring adequate shift coverage.
Monitor performance metrics and identify process improvements.
Ensure compliance with hotel policies, safety protocols, and brand standards.
5. Manager on Duty (MOD) Duties
Handle emergencies, guest escalations, and operational decisions when senior managers are absent.
Conduct walk-throughs, ensure property readiness, and monitor public area appearance.
Represent hotel management and maintain a visible presence during peak periods.
Qualifications
Relevant Academic Qualification in hospitality
5+ years relevant experience in Front Office and Night Audit
Proficient with Opera Cloud and Oracle applications
Very good command of written and spoken English
Strong problem-solving capabilities with the ability to adapt to changing environments
Excellent leadership skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Excellent ability to work collaboratively across functions
Skilled with Microsoft Office software
An open, positive and communicative personality
Ability to handle multiple challenging priorities and assignments
Note: No sponsorship provided for this position. Only applicants holding a valid New Zealand work visa, Residency or Citizenship will be progressing to the shortlist.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
Hotel Name: Radisson RED Auckland
Compensation: NZD 70000 - NZD 75000 - yearly
Related keywords
Front Office ManagerHospitalityRadisson Hotel GroupOpera CloudOracleGuest SatisfactionADRRevenue ManagementHousekeepingVIP ServicesUpsellingTeam LeadershipStaff TrainingManager on DutyHealth and SafetyOperational Reporting
Welcome to the official page of Radisson Collection, a brand of Radisson Hotel Group. Radisson Collection is a unique collection of iconic properties, reflecting an authentic local influence, living design and vibrant social scene. The character of each Radisson Collection hotel feels authentic to its location and offers the ultimate template for contemporary living – united by modern design and exceptional experiences across dining, fitness, wellness and sustainability. Designed for guests and locals alike, each Radisson Collection hotel is defined by guests who visit them. All hotels are situated in prestigious locations, close to prime leisure attractions.
Radisson Collection is a part of the Radisson Hotel Group portfolio which also includes Radisson, Radisson Blu, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Connect with Radisson Collection on social media: @radissoncollection.
Offices: Avenue du Bourget 44, Brussels, Brussels 1130, BE
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