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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$21/hr
Full-time
high school
Posted 50d ago
~40 hrs/week
Responsibilities
The Site Lead oversees daily mail service operations, ensuring productivity, accuracy, and high-quality service standards. They are responsible for supervising staff, managing workflows, and maintaining effective communication between the team and client contacts.
Requirements
Candidates should have a high school diploma or equivalent and previous experience in mail or office services. Strong leadership, organizational, and communication skills are required, along with the physical ability to lift up to 50 pounds.
Full job description
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Mail Services Associate – Site Lead
Summary The Mail Services Associate – Site Lead is responsible for overseeing daily on‑site operations to ensure productivity, accuracy, and service quality standards are consistently met. This role serves as the primary point of contact for the site, coordinating staff, managing workflow, and maintaining strong communication between the team, client contacts, and regional leadership. The Site Lead supports both operational excellence and a positive customer experience while ensuring compliance with company policies and procedures.
Key Responsibilities
Site Leadership & Operations Oversight
Lead day‑to‑day mail services operations, ensuring all tasks are completed efficiently, accurately, and on schedule.
Supervise, train, and support team members to maintain high performance and service standards.
Conduct regular floor walks and on‑site audits to ensure quality, safety, and compliance.
Monitor workflow, identify issues or delays, and implement timely solutions.
Maintain daily communication with the Regional Manager and facilities team regarding site updates, needs, and escalations.
Ensure proper use, care, and maintenance of equipment, materials, and supplies.
Coordinate with leadership and on‑site client contacts to support operational needs and service expectations.
Mail Processing & Customer Service
Oversee accurate sorting, processing, and distribution of large volumes of mail and packages.
Ensure compliance with postage regulations, mailing procedures, and company guidelines.
Assist with machine operation and basic troubleshooting following established instructions.
Provide excellent customer service, addressing inquiries and resolving issues professionally.
Maintain awareness of building layout, department locations, and organizational structure to support efficient delivery.
Qualifications
High school diploma or equivalent preferred.
Previous experience in mail services, office services, or a related operational role preferred.
Strong communication skills with the ability to lead, train, and support team members.
Ability to understand and follow written and verbal instructions.
Basic understanding of postage rates, mail regulations, and mail processing equipment (or willingness to learn).
Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
Professional demeanor with a customer‑focused, service‑oriented approach.
Physical Requirements
Ability to lift up to 50 pounds as needed.
Ability to walk, stand, and traverse office facilities to collect and deliver mail throughout the day.
Related keywords
Mail ServicesSite LeadOperations ManagementBusiness Process OutsourcingLogisticsCustomer ExperienceQuality AuditsWorkflow ManagementPostage RegulationsTeam SupervisionFacility ManagementDocument ScanningOffice SupportInventory ControlCompliance
Onsite Document Processing and Workplace Services including Mail, Print, Front of House and Back Office Services.
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1984
Headquarters
Tinton Falls, NJ
LinkedIn followers
5,355
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services
including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide. Visit us at www.tmgofficeservices.com.
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