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$22/hr–$24/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company-Paid Life Insurance, Employee Assistance Program, 401k
Posted 41d ago
~40 hrs/week
Responsibilities
The Food & Beverage Supervisor is responsible for greeting guests, supervising dining room staff, and ensuring high service standards. This role includes training staff, managing inventory, and maintaining profitability while promoting hotel facilities.
Requirements
Candidates should have experience in restaurant and hospitality roles, with a focus on customer satisfaction and effective complaint resolution. A high school diploma is preferred, along with the ability to supervise staff professionally.
Full job description
POSITION PURPOSE: To greet and escort our guests to their tables in a friendly and efficient manner. Being a Restaurant Supervisor, you should have experience in all dining room positions including being a Server, Food Runner and Host. The Food & Beverage Supervisor role will have a strong focus on The Studio’s breakfast and brunch services.
ESSENTIAL FUNCTIONS:
1.Ability to perform all dining room positions including server, server assistant, and host.
2.Supervise staff and dining room in manager's absence.
3.Assist with on-going training to ensure standards are being met.
4.Interact positively with customers promoting hotel facilities and services.Resolve problems to the satisfaction of involved parties.Organize special events in the restaurant such as receptions.
5.Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.Give guidance toward improvement and make necessary adjustments for consistency.
6.Maintain profitability of outlet to support hotel operations.Control payroll and equipment costs.Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
7.Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage.Input and retrieve data and change computer procedures using complex series of keypunches to program system.
8.Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas of the hotel.
9.Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
10.Administering sales promotion programs and employee sales incentive programs.
11.Knowing the competition and keeping current with industry trends.
12.Directing and coordinating the activities of all assigned associates and departmental responsibilities in the restaurant.
13.Supporting hotel policies and procedures.
14.Assists Food & Beverage management in training new associates and controlling labor cost by monitoring staffing needs during hours of operation.
15.Assures associate adherence to cleanliness and sanitation best practices, including associate uniform and presentation.
16.Generating shift reports highlighting sales wins/losses and guest interactions. Reports should give emphasis on how the team can better prepare for the following shift.
17.Reporting on the following to be discussed and reviewed with Director of Outlets: staff performance and progress, operational needs, culture components, etc.
18.Performs other duties and handles projects as assigned by the Food & Beverage Management.
19.Perform other duties as assigned.
POSITION REQUIREMENTS:
1.Ability to read the English language, to fully comprehend guest requests, memos, and reservations.
2.To supervise staff in a professional manner to ensure guest satisfaction using Marcusstandards.
3.Ability to effectively deal with customer complaints in a friendly and positive manner.This involves listening to the nature of the concern, demonstrating empathy with the customer and providing proactive solutions.
4.High school diploma preferred.
5.Previous restaurant and hospitality knowledge, skills, and abilities.
WHAT’S IN IT FOR YOU
Medical, dental, and vision insurance, company-paid life insurance, and employee assistance program.
401(k) with employer match.
Hotel room discounts at all Marcus Hotels and Resorts.
Discounts at all Marcus Hotels & Resorts dining, spa, golf, and ski locations.
Paid time off and holidays.
$22.00 - $24.00 / Hour wage
Discounted downtown parking.
Career growth opportunities.
ABOUT US
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate - The Arts Hotel is an equal opportunity employer.
The Marcus Corporation is a leader in entertainment and hospitality.
Industry
Hospitality
Company size
10,001+ employees
Founded
1935
Headquarters
Milwaukee, WI
LinkedIn followers
3,460
Total funding
$100M
Headquartered in Milwaukee, Marcus Corporation (NYSE: MCS) is a leader in the entertainment and hospitality industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 985 screens at 78 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 17 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
Offices: Milwaukee, WI 53202, US
hospitalityentertainmentmovieshotelsmanagement companyand hotel managementMedia and EntertainmentHospitalityHotelTheatre
How much do Management & Leadership jobs in Wisconsin pay?
Based on 2253 listings with disclosed salaries, most management & leadership jobs in Wisconsin pay between $60k–$149k per year. Individual offers vary with seniority, company size, and specialization.
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