JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Posit…
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Supports day-to-day Rooms Operations including Housekeeping, Front Desk, and Guest Services to maintain cleanliness and service standards. Manages employee scheduling, performance expectations, and departmental budgets to maximize room revenue and guest satisfaction.
Requirements
Requires a high school diploma with 3 years of guest services experience, or a 2-year hospitality/business degree with 1 year of experience. Candidates must be able to handle operational reports and manage staff across multiple hotel departments.
Full job description
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Communicates performance expectations employees in accordance with job descriptions for each position.
Handles employee questions and concerns.
Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
Supervisessame day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
Assists in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Full-time Applicants Only: Employees will accrue paid sick leave, 0.03654 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.
Washington Part-time Applicants Only: Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
How much do Management & Leadership jobs in Washington pay?
Based on 6304 listings with disclosed salaries, most management & leadership jobs in Washington pay between $85k–$223k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Washington right now?
There are currently 11,641 open management & leadership positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Washington?
Companies currently hiring include Amazon, Domino's, Microsoft, Starbucks, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Washington?
Yes — 2553 of the 11641 open management & leadership positions offer remote or hybrid work (620 remote, 1933 hybrid).
How do I apply for Management & Leadership jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Management & Leadership jobs by city in Washington