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Manager Scheduling and Eligibility Position Details: Employment Type: Full-Time Location: Remote Reports to: VP, RCM You must reside in one of these states to be eligible for this position: Arkansas    Cal…
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Full-time
bachelor degree
Competitive Salary, Professional Development, Advancement Opportunities, Healthcare Coverage, Retirement Savings Plan, Paid Time Off
Posted 15d ago
~40 hrs/week
Remote in Arkansas, United States, California, United States, Kentucky, United States, Massachusetts, United States
Responsibilities
Oversees the daily operations of the Centralized Scheduling department and monitors personnel performance via monthly scorecards. Collaborates with leadership and training teams to maintain scheduling protocols and customer service standards.
Requirements
Requires previous medical scheduling experience and preferably two years of leadership experience. A bachelor's degree in a related field is desired.
Full job description
Manager Scheduling and Eligibility
Position Details: Employment Type: Full-Time Location: Remote Reports to: VP, RCM
You must reside in one of these states to be eligible for this position:
Arkansas California Kentucky Massachusetts Nevada New Mexico Oregon Utah Tennessee Texas Wyoming
Job Summary:
The Manager of Scheduling and Eligibility is responsible for the daily oversight of the Centralized Scheduling department, monitoring department personnel’s operational functions, and successfully leading the team to maintain the organization’s goals and objectives while keeping senior leadership informed of all risks.
Duties and Responsibilities:
Responsible to maintain monthly scorecards capturing individual performance including but not limited to attendance, abandoned call rate, patient experience, and quality assurance review outcomes.
Works with the corporate training team to develop and maintain training materials to meet the needs of those we serve.
Works with the individual hospital leadership team to ensure adherence to established protocols for the scheduling, cancelling, and rescheduling of patients.
Assists the VP of RCM to establish customer service standards. Responsible to ensure adherence through consistent call center monitoring.
Responsible for adhering to all policies, procedures, and professional rules of decorum.
Possesses the ability to work within a remote call center environment, free from distractions and background noise.
Knowledge, Skills, and Abilities:
Possesses a working knowledge of Microsoft Office programs with excellent PowerPoint skillset.
Ability to communicate effectively and professionally in English, both verbally and in writing.
Ability to effectively solve problems that cross organizational boundaries.
Ability to lead the team in a manner that is supportive of creating a department known for its credibility in skillset and execution of delivering exceptional customer service.
Ability to communicate effectively with well-designed materials.
Ability to set goals that are measurable and promote growth within the team.
Work Experience, Education and Certifications:
Prefer BS/BA in a related field or relevant experience is desired.
Previous scheduling experience in the medical field required.
Prefer two years of leadership experience directly related or within a comparable discipline.
Travel Requirements:
Infrequent
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and advancement.
Supportive work environment with a collaborative team.
Comprehensive healthcare coverage.
Retirement savings plan.
Paid time off and flexible scheduling options.
Student loan repayment program.
I
Related keywords
RCMRevenue Cycle ManagementCentralized SchedulingCall CenterPatient ExperienceMedical FieldScorecardsQuality AssuranceHealthcare AdministrationRemote Work
Empowering hospitals and healthcare providers in communities across the nation.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Brentwood, Tennessee
LinkedIn followers
10,308
Commitment to quality, community and people are basic tenants for Quorum Health. As an operator of general acute care hospitals, the people at Quorum Health are focused on empowering local teams to create and sustain health care solutions as unique as the communities they serve. Through its subsidiaries and affiliates, the organization owns or operates 12 hospitals in 9 states. These are valuable resources to local communities, providing good jobs and quality care close to home while contributing to the local economy. Quorum Health is dedicated to maintaining and expanding those resources to the benefit of everyone.
Offices: 1573 Mallory Ln, Brentwood, Tennessee 37027, US
How much do Management & Leadership jobs in Tennessee pay?
Based on 2334 listings with disclosed salaries, most management & leadership jobs in Tennessee pay between $60k–$169k per year. Individual offers vary with seniority, company size, and specialization.
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