Supervisor Operations, Seasonal Full Location: Norristown - United States Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized…
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Assistant Professor, Nurse Anesthesia Program, Jefferson College of Nursing, Thomas Jefferson University, Montgomery Campus
Montgomery County, Pennsylvania, United States · On-site
Senior
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Philadelphia, Pennsylvania, United States · On-site
Mid level$1.1B raised
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Chambersburg, Pennsylvania, United States · On-site
Mid level$625M raised
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Lower Gwynedd Township, Pennsylvania, United States · On-site
$115k–$140k/yr
Senior$161M raised
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Hopewell Township, New Jersey, United States · Hybrid
$150k–$259k/yr
Senior+
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Philadelphia, Pennsylvania, United States · Hybrid
Senior
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Philadelphia, Pennsylvania, United States · On-site
Mid level
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Scott Township, Pennsylvania, United States · On-site
$95k–$130k/yr
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Philadelphia, Pennsylvania, United States · Remote OK
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Philadelphia, Pennsylvania, United States · On-site
Mid level
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Temporary
Employee Performance Incentives, Prizes, Employee Events, Healthcare Benefits, Paid Training
Posted 13d ago
~40 hrs/week
Responsibilities
Manage and develop a team of 10 or more call center agents through coaching, performance monitoring, and daily operational support. Oversee hiring processes, handle escalated customer issues, and ensure the team meets client performance targets.
Requirements
Requires experience as a mentor and proficiency in inbound contact center environments with a track record of exceeding KPIs. Candidates must possess strong communication, analytical, and de-escalation skills along with a flexible schedule.
Full job description
Supervisor Operations, Seasonal
Full Location:Norristown - United States
Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.
The Supervisor Operations, Seasonal role provides World-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
Specifically, the Supervisor Operations, Seasonal role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.
In this role you will:
Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation
Identify, Prioritize and Coach agent development areas
Directly manage team of 10 or more agents
Document account resolutions, issues, and general notes.
Assist agents with functionality and basic troubleshooting of product or account issues for the customers
Maintain target levels of performance required by the client
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
Help maintain a good team and working environment
Multitask, listen, input data, probes, and proves solutions to the agents.
Ensure that all Agent reference materials are up to date.
Undertake duties of a general nature or additional tasks as business requires from time to time
Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
Ensure that agents have working equipment and all items needed to do their job.
To join our team, you need:
Consistent attendance and punctuality.
Experience as a Mentor.
Ability to exceed KPI’s.
Proficient knowledge of inbound contact center environment.
Excellent phone skills, customer service skills, analytical and troubleshooting expertise.
Solid verbal and written communication skills.
The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.
A flexible schedule.
Analytical and troubleshooting expertise.
Ability to develop and motivate a team.
Superb listening, probing, negotiation and deescalation skills
Why join ResultCX:
Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Paid Training
Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Related keywords
Call CenterCustomer ExperienceKPIContact Center as a ServiceCCaaSSupportPredictPerformance TargetsAgent DevelopmentInbound Contact CenterOperational ManagementSeasonal WorkCustomer Journey
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.
Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
Offices: 1700 Markley St, Suite 210, Norristown, Pennsylvania 19401, US
Customer CareSalesCustomer RetentionCustomer Experience ManagementDomesticNearshore and Farshore SolutionsHealthcare IndustryTelecommunications IndustryTravel & Entertainment IndustryFinancial Service Industry
How much do Management & Leadership jobs in Pennsylvania pay?
Based on 4611 listings with disclosed salaries, most management & leadership jobs in Pennsylvania pay between $65k–$175k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Pennsylvania right now?
There are currently 19,245 open management & leadership positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Pennsylvania?
Companies currently hiring include Domino's, UPMC, CVS Health, PNC, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Pennsylvania?
Yes — 3774 of the 19245 open management & leadership positions offer remote or hybrid work (1045 remote, 2729 hybrid).
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