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Full-time
bachelor degree
Posted 17d ago
~40 hrs/week
Responsibilities
Develops and administers a performance data tracking system to monitor contractual compliance and service delivery outcomes. Generates performance reports and dashboards while collaborating with IT and data teams to ensure data integrity and system efficiency.
Requirements
Requires a Bachelor's degree and at least 4 years of experience in data management or Management Information Systems. Must possess strong analytical skills, a valid Michigan driver's license, and proficiency in Microsoft Word.
Full job description
JOB TITLE: Data Performance Manager
DIVISION: Adult & Youth Services
DEPARTMENT: Data Management
LOCATION: 9301 Michigan Avenue (Southwest)
REPORTS TO: Sr. Assistant Vice President – Adult Services & Regional Director
FLSA STATUS: Exempt/Salaried
CLASSIFICATION: Full-Time Regular
APPROVED DATE: 2/17/2023
JOB SUMMARY: Develops and administers a performance data tracking system designed to review and monitor the contractual compliance and obligations of SER/SERCO Detroit contracts/services. Analyzes performance outcomes by comparing actual to planned goals, evaluating service delivery process and related documentation to identify gaps in services, and quality controls on system errors and omissions.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Adheres to the SER mission.
Implements and manages a system-wide database for Detroit operations with expansion capabilities to include corporate wide contract performance.
Assists with systems migration and integration of data into SER systems.
Acts as the liaison between SER third-party contractors and funding sources.
Ensures that internal reporting and database mechanisms are continually evaluated to meet the specific funding source and/or performance metrics.
Develops organizational performance indicators, scorecards, and dashboards related to service quality and performance; and works with relevant staff to identify methods to collect and analyze such indicators.
Generates performance data reports based on the organization’s needs.
Works with data teams to implement and improve techniques for quality data collection to ensure adequacy, accuracy, and data integrity.
Develops guidelines that promote uniform processes for data entry, collection, evaluation, and system changes.
Works with IT for software, hardware, and data storage system upgrades and to troubleshoot system malfunctions or deficiencies.
Prepares communication for review and dissemination to executive management, directors, and program managers to report program activities, status, and outcomes.
Audits system to assure accurate and consistent data in accordance with funding guidelines (repetitive).
Provides staff with ongoing technical support and assistance to ensure that the database is efficient and provides accurate representations. Coordinates training when deemed necessary.
Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES: YES
JOB QUALIFICATIONS:
Bachelor’s degree and a minimum of 4 years’ experience in data management/management information systems (MIS).
Analytical ability to identify and resolve data/system errors and upgrades.
Interpersonal skills to facilitate effective communication with staff and partner agencies in non-technical terms.
Ability to sit for long periods at a computer terminal.
Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.
Computer skills in Microsoft Word are necessary to effectively maintain a database and generate reports.
Valid Michigan driver’s license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office.
PHYSICAL ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
Related keywords
Data PerformanceMISContractual CompliancePerformance IndicatorsScorecardsDashboardsData IntegritySystem MigrationQuality Data CollectionData EntryTechnical SupportAdult & Youth ServicesDetroit Operations
FB.com/SERMetroDetroit | "X".com/SERMetro | Instagram.com/SERMetroYouth
SER Metro-Detroit is a multi-service, Michigan corporation committed to the development and utilization of the nation's workforce. SER promotes upward mobility and economic self-sufficiency for Metropolitan Detroit and Chicago, Eastern Arkansas and Corpus Christi, Texas residents through a comprehensive service
delivery system in the areas of Literacy, Education, Employment, Community Development and
Economic Opportunity.
The means by which our mission of cultivating a qualified, skilled and adaptable workforce for
the global economy is reflected in our name: Service, Employment and Redevelopment.
Offices: 9301 Michigan Avenue, Detroit, MI 48210, US · 9215 Michigan Avenue, Detroit, MI 48210, US · 5200 Stecker, Dearborn, MI 48210, US · 5555 Conner St, Detroit, Michigan 48213, US
Workforce DevelopmentYouth Programming and Servicesand Education and Training - Adult and YouthTrainingRecruitingStaffing Agency
How much do Management & Leadership jobs in Michigan pay?
Based on 2573 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$175k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Michigan right now?
There are currently 12,461 open management & leadership positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Michigan?
Companies currently hiring include Domino's, Ford Motor Company, Stellantis, Meijer, Detroit Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Michigan?
Yes — 2109 of the 12461 open management & leadership positions offer remote or hybrid work (534 remote, 1575 hybrid).
How do I apply for Management & Leadership jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.