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Full-time
bachelor degree
Posted 24d ago
~40 hrs/week
Responsibilities
The Director of Membership leads council-wide strategies for membership recruitment, retention, and member experience across Central Maryland. This role oversees membership staff and partners with community organizations to drive sustainable growth and enhance engagement.
Requirements
Candidates should have a bachelor's degree and at least 5 years of leadership experience in membership or nonprofit operations. Must possess a valid driver's license and the ability to work a flexible schedule including evenings and weekends.
Full job description
Description
Position Summary
The Director of Membership leads council-wide membership strategy, recruitment, retention, and member experience initiatives across the Central Maryland council. This role oversees membership operations and staff, partners across departments to strengthen girl and volunteer engagement, and serves as both a supervisory leadership role and an active operational presence through participation in recruitment events, community outreach, and membership activities throughout the year.
The Director of Membership works closely with and reports to the Chief Operating Officer and senior leadership to support sustainable membership growth, improve service delivery, and enhance the overall Girl Scout experience.
Key Responsibilities:
Membership Strategy & Growth
· Lead the development and execution of membership recruitment and retention strategies
· Monitor membership trends, community needs, and participation data to inform planning efforts
· Support achievement of council membership goals and performance metrics
· Identify opportunities to expand community outreach and strengthen member engagement
Member Experience & Service Delivery
Oversee membership support operations and ensure responsive service to girls, caregivers, volunteers, and community partners
Promote consistent communication and positive member experiences across service areas
Support volunteer engagement and onboarding efforts in partnership with volunteer experience teams
Address escalated member concerns and support issue resolution when needed
Staff Leadership & Accountability
· Supervise membership staff and provide coaching, direction, and development
· Establish performance expectations and accountability standards
· Foster a collaborative, customer focused, and mission-aligned team culture.
Community Partnerships & Outreach
· Build and maintain relationships with schools, community organizations, and local partners
· Support recruitment events, outreach initiatives, and community engagement opportunities
· Represent the council in community meetings and partnership discussions as appropriate
Operations & Financial Oversight
· Assist with budget development and management for membership related initiatives
· Monitor operational effectiveness and recommend process improvements
· Partner with Marketing, Programs, and Product Program teams to support integrated council initiatives
Qualifications
· Bachelor’s degree in business, nonprofit management, communications, education, or related field, preferred
· Minimum 5 years of leadership experience in membership, customer engagement, nonprofit operations, or related field
· Strong relationship building and communication skills
· Demonstrated ability to manage teams, projects, and operational priorities
· Experience analyzing data and using metrics to support decision making
· Commitment to youth development and mission driven work
Ability to work a flexible schedule, including evenings and weekends.
Required Skills & Abilities
· Ability to work a flexible schedule, including evenings and weekends.
· Travel throughout the Council's jurisdiction up to 30% of the time.
· Must possess a valid driver's license, maintain reliable transportation, and be able to travel to meetings, events, and community locations as required.
Physical Requirements
· The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position.
· Prolonged periods sitting at a desk and working on a computer.
· Ability to stand, walk, bend, reach, and participate in meetings, community outreach, recruitment events.
· Must be able to lift and/or move up to 25 pounds on occasion.
Bridging gaps in central Maryland where every girl finds relevance and thrives in a safe and welcoming space.
Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1962
Headquarters
Baltimore, MD
LinkedIn followers
1,495
When you’re a Girl Scout, you call the shots.
Every Girl Scout has their own curiosity, dreams, and talents—so when they come together to decide which of the thousands of Girl Scout activities to try, the sky’s the limit. Whether visiting an animal shelter, camping, hosting a dance-off, or filming a movie—they’re learning to take risks, trust their gut, and team up with others for good.
Created in 1962 through the merger of three Girl Scout Councils, the mission of Girl Scouts of Central Maryland is to develop girls of courage, confidence and character who make the world a better place. It is the largest leadership development organization for girls and provides programs and initiatives that build the character and skills necessary for success in the real world.
While some people still think of us as just cookies, badges, campfires, and friendship bracelets, Girl Scouts are so much more. Girl Scouts are groundbreakers, big thinkers, and role models. Girl Scouts design robots, start garage bands, and improve their communities—and yes, they sell the best cookies on the planet.
Governed by a 26-member Board of Directors and under the direction of a 52-person staff, GSCM serves more than 24,000 girls and 9,000 volunteers in Baltimore City, Anne Arundel, Baltimore, Carroll, Harford and Howard Counties.
Offices: 4806 Seton Drive, Baltimore, MD 21215, US
How much do Management & Leadership jobs in Maryland pay?
Based on 4876 listings with disclosed salaries, most management & leadership jobs in Maryland pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Maryland right now?
There are currently 8,157 open management & leadership positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Maryland?
Companies currently hiring include Domino's, Northrop Grumman, Marriott International Hotels, Inc., Northrop Grumman Mission Systems, Inc., CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Maryland?
Yes — 1941 of the 8157 open management & leadership positions offer remote or hybrid work (501 remote, 1440 hybrid).
How do I apply for Management & Leadership jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.