PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer service, Team leadership, Cash reconciliation, Retail operations, Staff training
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer service, Sales techniques, Point of sale systems, Product knowledge, Data entry
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer service, Sales techniques, Point of sale systems, Product knowledge, Communication skills
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer Service, Sales Techniques, Point of Sale Systems, Product Knowledge, Compliance
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer service, Sales techniques, Point of sale systems, Product knowledge, Data capture
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer service, Sales techniques, Point of sale systems, Product knowledge, Communication skills
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Retail management, P&L management, Team leadership, Sales growth, Inventory control
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer Service, Sales Techniques, Point Of Sale (POS), Cannabis Knowledge, Cash Handling
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Retail Operations, Patient Care, Clinical Oversight, Inventory Management, POS Systems
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer Service, Sales Techniques, Point of Sale (POS), Cash Handling, Cannabis Product Knowledge
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer Service, Sales Techniques, Point Of Sale (POS), Cash Handling, Cannabis Product Knowledge
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Supervision, Back Of House Operations, Inventory Management, Team Leadership
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Customer Service, Sales Techniques, Point Of Sale (POS), Cannabis Product Knowledge, Cash Handling
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
Skills: Patient Care, Retail Operations, Inventory Management, Clinical Oversight, POS Systems
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Mar…
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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Front of House Supervisor is responsible for leading a team to ensure high-quality customer service, operational efficiency, and adherence to regulatory standards. They oversee daily dispensary operations, including cash management, staff training, and maintaining a safe and welcoming environment for customers.
Requirements
Candidates should have at least two years of experience in a customer service-related field and possess strong leadership and business acumen. A bachelor's degree in business or a related field is preferred, and applicants must be at least 21 years old and able to pass a comprehensive background check.
Full job description
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.
Job Summary
The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.
The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.
The pay rate is $19/hr
Duties and responsibilities or (Essential Functions)
Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
Work closely with Managers and Supervisors to exceed sales volume and KPI goals
Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
Support the implementation of operational policies, standards, and procedures for retail staff.
Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
Maintain a training calendar and ensure associate onboarding and new hire training is complete
Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
Qualifications
Minimum 21 years of age (or per state regulations)
Bachelor’s Degree in business, operations management, or a related field is preferred
Store leadership experience preferred
Minimum 2 years’ experience in a customer service related field
Skilled in Google and/or Microsoft Office Suite
Knowledge of retail technology platforms and systems
Business Acumen
Ability to communicate proficiently both verbally and in written format
Excellent Time Management
Detail Oriented
Sense of Urgency
Consulting Skills
Global and Cultural Awareness
Conduct all interactions with a high ethical standard
Proven ability leading teams
Relationship Management
Performance Management
Personal Effectiveness/Credibility
Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
Working conditions
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.
While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather
Pay is $19/hr
Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
PharmaCann, founded in 2014, is one of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives. By investing in people, practices and infrastructure, we are shaping a new, vital, wellness-focused industry. Our goal is to increase sustainable access to cannabis by offering effective, affordable and trusted products and services.
We are licensed in eight states to grow, process and/or dispense medicinal cannabis products for adult and pediatric patients, as well as for responsible adult use. We are expanding rapidly but steadily as we continue to earn new state licenses and gain recognition as a trusted resource in this evolving space.
We invest in best practices at every turn to ensure people have access to the most effective options for feeling and living better. We are constantly researching and developing new forms and formulations of cannabinoid-based treatments to improve people’s well-being and help them live their best lives.
Offices: 190 S La Salle St, Chicago, Illinois 60603, US · 161 S. Lincolnway, Suite 301, North Aurora, Illinois 60542, US · 4104 North Columbus Street, Ottawa, Illinois 61350, US · 1816 S Arlington Heights Rd, Arlington Heights, Illinois, US · 10 Executive Park Dr, Albany, New York 12203, US
Health and WellnessIllinois Medical Marijuana DispensaryNew York Medical Marijuana DispensaryMaryland Medical Marijuana DispensaryMassachusetts Medical Marijuana DispensaryCommunity ResearchAlternative RemediesMedical CannabisCannabisand Cannabis Production
PharmaCann, founded in 2014, is one of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives. By investing in people, practices and infrastructure, we are shaping a new, vital, wellness-focused industry. Our goal is to increase sustainable access to cannabis by offering effective, affordable and trusted products and services.
We are licensed in eight states to grow, process and/or dispense medicinal cannabis products for adult and pediatric patients, as well as for responsible adult use. We are expanding rapidly but steadily as we continue to earn new state licenses and gain recognition as a trusted resource in this evolving space.
We invest in best practices at every turn to ensure people have access to the most effective options for feeling and living better. We are constantly researching and developing new forms and formulations of cannabinoid-based treatments to improve people’s well-being and help them live their best lives.
Offices: 190 S La Salle St, Chicago, Illinois 60603, US · 161 S. Lincolnway, Suite 301, North Aurora, Illinois 60542, US · 4104 North Columbus Street, Ottawa, Illinois 61350, US · 1816 S Arlington Heights Rd, Arlington Heights, Illinois, US · 10 Executive Park Dr, Albany, New York 12203, US
Health and WellnessIllinois Medical Marijuana DispensaryNew York Medical Marijuana DispensaryMaryland Medical Marijuana DispensaryMassachusetts Medical Marijuana DispensaryCommunity ResearchAlternative RemediesMedical CannabisCannabisand Cannabis Production