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Full-time
bachelor degree, postgraduate degree
Posted 12d ago
~40 hrs/week
Responsibilities
Lead the strategic vision and growth of third-party marketplace channels by establishing Joint Business Plans with aggregator partners. Drive incremental volume and profitability through precision marketing spend and coaching for domestic franchises.
Requirements
Requires over 10 years of strategic leadership experience, preferably in QSR or marketplace industries, and a bachelor's degree. Candidates must have a proven track record of managing multi-million dollar promotional budgets and deep knowledge of delivery platforms like DoorDash and Uber Eats.
Full job description
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary:
The Senior Director, Marketplace Strategy leads the strategic vision and growth across Papa Johns third-party marketplace channels (e.g., DoorDash, Uber Eats, Grubhub). Serving as the primary architect of our third-party ecosystem, this leader is responsible for driving incremental volume, maximizing channel profitability, and expanding access to the brand.
This role bridges enterprise strategy and field execution by establishing Joint Business Plans (JBPs) with aggregator partners, spearheading aggressive "test and learn" growth initiatives, and deploying precision marketing spend. Additionally, this position acts as a key strategic partner to domestic franchises and Designated Market Areas (DMAs)—coaching field leadership and operators on localized marketplace levers that drive profitable order growth.
KeyDuties&Responsibilities
StrategicPartnerManagement&JointBusinessPlanning
Lead Enterprise JBP Strategy: Own executive-level relationships with primary aggregator partners to construct Joint Business Plans (JBPs) that align co-investment, promotional calendars, and feature roadmaps with company goals.
Aggregator Contract & Commercial Terms: Lead contract negotiations with third-party platforms to secure optimal commission structures, marketing placements, and favorable operational terms for corporate and franchise locations.
Expansion & New Channels: Evaluate and onboard emerging third-party platforms and novel delivery models to unlock new customer acquisition and expand addressable market.
Growth Strategy & Precision Spending
Test & Learn Innovation: Build and execute a structured "test and learn" framework to continually evaluate promotional constructs, menu merchandising, targeting, pricing, and placement strategies across platforms.
Precision Budget Management: Oversee a multi-million dollar third-party marketing budget, applying precision spending models to ensure high ROAS, efficient customer acquisition, and profitable incremental order growth.
DMA & Franchise Coaching: Serve as the subject matter expert for franchisees, local marketing directors and DMA leaders, providing actionable playbooks, localized insights, and coaching on how to maximize third-party business.
Franchise Communication: Regularly present channel performance, test learnings, and strategic roadmaps to franchise advisory councils and executive leadership to ensure cross-functional alignment.
Analytics, Performance & Execution
Daily Performance Monitoring: Track key operational and financial metrics (order growth, operational consistency/reviews, profitability) to rapidly identify channel opportunities and execute corrective tactics.
Cross-Functional Integration: Partner closely with Local Marketing, Technology, Operations, and Finance to ensure third-party strategies seamlessly integrate with first-party digital channels, commercial priorities and overall P&L goals.
Education, Experience & Certifications
Proven experience (10+ years) in a strategic leadership role, preferably in QSR or marketplace focused industries
Demonstrated track record of successfully driving demand and growing third-party channels profitably
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
Excellent analytical skills with the ability to interpret data, build complex financial models that include the various fee structures of each platform, develop executive level dashboards, and make data-driven decisions
Excellent communication and presentation skills, with the ability to collaborate effectively with cross-functional teams and build growth-minded relationships with external partners
Intimate knowledge of delivery, POS + tech platforms (Uber Eats, DoorDash, Instacart, Amazon, GrubHub, PAR, Deliverect, etc…) and industry best practices
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced retail environment
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Related keywords
DoorDashUber EatsGrubhubQSRMarketplaceJoint Business PlansROASCustomer AcquisitionTableauAI Data AssistantsPARDeliverectInstacartAmazonP&LDigital Merchandising
Better Ingredients. Better Pizza. Better Get You Some.
Industry
Restaurants
Company size
10,001+ employees
Founded
1984
Headquarters
Atlanta, Georgia
LinkedIn followers
150,115
Total funding
$1.1B
Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.
Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
Offices: 788 Circle 75 Pkwy SE, Atlanta, Georgia 30339, US · 2002 Papa John's Blvd., Louisville, KY 40299, US
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