Washington, District of Columbia, United States · Remote OK
$85k–$100k/yr
Mid level
Company Description Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry. Our members embrace bold ideas, drive mean…
Washington, District of Columbia, United States · Remote Solely
$85k–$100k/yr
Mid level
Company Description Health Evolution is a catalyst for positive change in health care. We convene the most influential cross-sector health care chief executives to inspire creative solutions for making our health system …
Skills: Customer Success, Executive Communication, Salesforce, Microsoft Excel, Microsoft PowerPoint
SEIU (Service Employees International Union) JOB TITLE: Organizing Campaign Coordinator GRADE: MGT D1 ANNUAL SALARY: $108,104 LOCATION: All USA Organizational Overview We are the Service Employees International Union (SE…
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Washington, District of Columbia, United States · Remote OK
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Washington, District of Columbia, United States · Remote OK
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Washington, District of Columbia, United States · Remote OK
$75k–$90k/yr
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Washington, District of Columbia, United States · Hybrid
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Washington, District of Columbia, United States · Hybrid
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Washington, District of Columbia, United States · Hybrid
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Senior Stakeholder Engagement and Program Manager — Labor and Human Rights
Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · Hybrid
$108k–$155k/yr
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$160k–$180k/yr
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Washington, District of Columbia, United States · On-site
$144k–$207k/yr
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Company Description Since our founding in 1961, WWF has been committed to protecting nature and its resources. We understand that nature is our planet’s greatest asset, intrinsically linked to human survival — and that i…
Skills: Strategic Planning, Program Execution, Stakeholder Engagement, Fundraising, People Management
Washington, District of Columbia, United States · Remote OK
$250k–$350k/yr
Senior+
Company Description Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry. Our members embrace bold ideas, drive mean…
Washington, District of Columbia, United States · On-site
$101k–$145k/yr
Senior+$100K raised
Company Description Since our founding in 1961, WWF has been committed to protecting nature and its resources. We understand that nature is our planet’s greatest asset, intrinsically linked to human survival — and that i…
Skills: Leadership Development, Facilitation, Mentorship, Program Management, Cross-Cultural Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$85k–$100k/yr
Full-time
bachelor degree
Remote Work, Competitive Compensation, Health Care Coverage, Flexible Paid Time Off, 401k With Company Match
Posted 40d ago
~40 hrs/week
Remote in Washington, District of Columbia, United States
Responsibilities
The Manager, Strategic Accounts manages a portfolio of memberships to drive satisfaction, retention, and revenue growth. This includes overseeing the full membership lifecycle, from contracting and onboarding to executive relationship management and cross-functional problem solving.
Requirements
Requires 3-5+ years of experience in strategic account management or customer success, preferably within healthcare or professional memberships. Candidates must be proficient in Salesforce and Box, possess exceptional executive communication skills, and hold a bachelor's degree or equivalent experience.
Full job description
Company Description
Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry.
Our members embrace bold ideas, drive meaningful innovation, lead with courage, and collaborate to advance a health care system that is more accessible and affordable, more effective and equitable, and more proactive and personalized.
Health Evolution’s range of in-person and virtual convenings include:
Health Evolution Summits: The largest, most influential gathering of health care CEOs and senior leaders in America
Exchanges: Intimate group gatherings focused on a specific topic in a signature location
Hubs: Dedicated member space for meetings, networking, and receptions at industry events.
Forum: Peer-to-peer discussions exploring major themes reshaping health care
Job Description
The Manager, Strategic Accounts owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle. This role drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting, and partnering cross-functionally to deliver a high-touch member experience.
RESPONSIBILITIES
Revenue & Growth
Identify cross-sell and upsell opportunities by analyzing current account usage and business objectives.
Manage contract renewals and negotiate terms to maximize account lifetime value.
Track sales performance metrics and document strategic account plans within Salesforce.
Member Relationship & Strategy
Build and maintain strong, long-term relationships with key members and decision-makers.
Conduct regular business reviews and strategy check-ins to ensure member goals are being met.
Member Onboarding, Contracts & Communication
Deal Execution & Contracting: Manage the end-to-end membership contract process—drafting tailored proposals and agreements—and coordinate closely with the finance team to oversee invoicing, billing accuracy, and accounts receivable tracking.
Relationship Management & Liaison: Serve as a professional, high touch point of contact for executive prospects and returning members, guiding them through negotiation, contract finalization, and the initial onboarding experience.
Strategic Communications: Draft and dispatch sophisticated, brand-aligned membership communications for both prospects and active accounts across all lines of business.
Cross-Functional Collaboration & Problem Solving
Coordinate with internal teams (Product, Member Success and Operations) to resolve member issues and deliver customized solutions.
Act as the voice of the members internally, sharing feedback to drive product or service improvements.
Track adoption and engagement data to proactively identify and mitigate retention risks.
Pipeline Management, Documentation & Forecasting
Salesforce & Knowledge Management: Maintain and optimize the business development pipelines in Salesforce and Box to ensure real-time accuracy, effective tracking against organizational growth goals, and reliable revenue forecasting.
Prospect Database Architecture: Build and curate highly targeted enterprise prospect lists within Salesforce across Health Evolution’s year-round experiences.
Meeting Intelligence & Follow-Up: Track and synthesize critical discussion outcomes from renewal meetings, managing immediate post-meeting execution items and ensuring key deliverables are tracked.
Weekly Communication Preparedness: Lead the weekly operational review of upcoming external touches, ensuring the renewals team is fully equipped with required documentation, historical member context, and finalized collateral ahead of external communications.
KEY PERFORMANCE INDICATORS (KPIs)
Membership Renewal: Achieve a strong annual membership renewal rate across the assigned account territory, meeting or exceeding established targets.
Pipeline Accuracy & Hygiene: Maintain zero-error tracking of all member leads, interaction notes, and pipeline stages within Salesforce and Box to ensure reliable leadership forecasting.
Contract Cycle Efficiency: Drive the end-to-end contracting and invoicing process to minimize delays between verbal agreement and signed, fully processed memberships.
Member Satisfaction & Onboarding: Deliver a high-touch, error-free onboarding communication experience for returning and new members, measured by prompt asset collection and seamless handoffs.
Qualifications
REQUIRED QUALIFICATIONS & COMPETENCIES
Experience & Education: 3–5+ years in strategic account management, customer success, or membership/partnership management, preferably within health care or a professional membership organization; bachelor’s degree or equivalent experience.
CRM & Tools Proficiency: Proven experience managing data architecture within Salesforce and document workflow in Box; familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred.
Executive Communication Style: Exceptional written and verbal communication skills, with the ability to draft sophisticated, brand-aligned correspondence suitable for health care executives and enterprise members.
Operational Agility & Detail Orientation: Strong organizational habits with a track record of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight timelines.
Event & Logistics Support: Ability to travel and provide high-energy, high-touch onsite operational support at premier, in-person executive leadership events.
Additional Information
Benefits
Ability to work remotely
Competitive compensation
Competitive, comprehensive health care coverage
Flexible paid time off
401k w/company match
Health Evolution is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Health Evolution brings together leaders from across the industry who are shaping the future of health.
Industry
Hospitals and Health Care
Company size
11-50 employees
Headquarters
San Francisco, California
LinkedIn followers
12,356
Health Evolution engages chief executives, presidents, founders, board chairs, policymakers and other top industry leaders. We do this by convening in-person gatherings, publishing insights and analyzing information that helps industry leaders accelerate progress, develop opportunities and shape new strategies. We support executives seeking to create a high quality and efficient health care system based on prevention, affordability, access, equity and outcomes for people and their communities.
Offices: 50 Francisco St, #203, San Francisco, California 94133, US
health carehealth care CEOhealth care innovationhealth care policyhealth care solutionsand health care innovatorsHealth CareCommunitiesAnalyticsEvents
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