Washington, District of Columbia, United States · Remote OK
About the role As a Customer Success Manager at Govly, you'll be a strategic partner to our customers by helping them leverage our industry leading platform to win more government business. You’ll also play a key role in…
Skills: Customer Success Management, Account Management, Project Management, B2B SaaS, Client Onboarding
Washington, District of Columbia, United States • Remote OK
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Act as a strategic partner to customers to drive adoption, retention, and expansion of the Govly platform. Lead onboarding, implementation, and manage customer renewals while shaping product vision based on client feedback.
Requires 3+ years of experience in B2B SaaS as a CSM, Account Manager, or similar role. Candidates must possess strong project management skills and the ability to thrive in a fast-paced startup environment.
About the role
As a Customer Success Manager at Govly, you'll be a strategic partner to our customers by helping them leverage our industry leading platform to win more government business. You’ll also play a key role in scaling out our Customer Success motion and be tasked with building creative, innovative, and scalable solutions to drive continued adoption and success within our client base.
You'll draw on your business, sales, and technical acumen to gain a deep understanding of our customer’s business objectives, strategic direction, AI vision, and technical needs to advise clients through their journey in selling to government agencies.
You will help communicate new features and functionality to customers, drive adoption, advance and shape our product vision, lead customers through onboarding and implementation, facilitate client partnerships, and manage and own customer renewals and commercials. And, you will grow and learn at a high growth startup from the front lines alongside an experienced and hands on executive team.
What You'll Own And Do
Requirements
Benefits
Your Path to Federal Procurement Starts Here
Govly connects OEMs, VARs, and prime contract holders in a single network, with real-time opportunities from non-public contract feeds and a suite of tools to streamline the bidding process from discovery to award. This empowers your business by tapping into government opportunities allowing you to monitor, curate, and analyze the federal procurement ecosystem and focus on the opportunities that give you the best chance of success.
Offices: 2261 Market St, San Francisco, California 94114, US
Your Path to Federal Procurement Starts Here
Govly connects OEMs, VARs, and prime contract holders in a single network, with real-time opportunities from non-public contract feeds and a suite of tools to streamline the bidding process from discovery to award. This empowers your business by tapping into government opportunities allowing you to monitor, curate, and analyze the federal procurement ecosystem and focus on the opportunities that give you the best chance of success.
Offices: 2261 Market St, San Francisco, California 94114, US
