Senior Program Associate/Speech and Hearing Clinic
Montgomery, Alabama, United States · On-site
Mid level
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Full-time
high school
Posted 27d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
The Senior Program Associate manages the daily administrative and financial operations of the Speech and Hearing Clinic, including billing, budgeting, and staff supervision. They ensure compliance with healthcare laws like HIPAA and FERPA while coordinating patient scheduling and medical records.
Requirements
A high school diploma or equivalent and at least three years of secretarial or administrative experience are required. Candidates must possess proficiency in word processing software and strong interpersonal and organizational skills.
Full job description
Overview
The Speech and Hearing Clinic at Auburn University at Montgomery is accepting applications for a Senior Program Associate.
Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.
For full consideration upload a cover letter, resume, and a list of at least three professional references.
Responsibilities
Monitor budget and billing payments
Design and implement office policies and procedures
Ensure adherence to healthcare and educational laws, rules and regulations, such asHIPAAandFERPA
Supervise office staff, including part-time receptionists and student workers
Liaise with service providers to maintain current credentialing with third party payers
Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
Maintain accuracy of electronic medical records (EMR), billing, scheduling, and payroll
Code, file, and track all reimbursement from third party payers. Communicate with patients regarding status of claims and payments
Coordinate with IT department on all office equipment; work orders; IT issues.
Arrange informational materials for patients
Plan and coordinate patient schedules
Collect fees and maintain collection records; maintain department records/account; proofread documents/written materials; type draft/final correspondence for supervisory staff.
Order medical and office supplies
Keep inventory records
Develop and implement office policies and procedures
Maintain medical and staff records
Receive and process medical records requests and releases.
Work effectively with vendors and manufacturers
Coordinate and complete special or on-going projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms, close the office; prepare reports; process documents; monitor purchase orders; manage inventory and equipment).
Code, tabulate, and assemble fiscal, statistical, and related data; collect and post information into computer or manual filing system; follow acceptable/stand bookkeeping procedures
Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
Assumes responsibility for the delivery of program functions or portions of program activities.
Provide administrative activities to assist programmatic support functions (e.g., payroll).
Create and maintain agendas and minutes for all departmental faculty/staff and committee meetings.
Knowledge of health insurance policies, handling patients’ records, updating demographic and financial information.
May have some assigned duties requiring special training and/or certification.
Qualifications
High school diploma or equivalent and three (3) years of secretarial/administrative experience is required. Additional relevant education may be substituted for the experience requirement.
Minimum Knowledge, Skills and Abilities
Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
Knowledge of applicable university policies and procedures
Knowledge of general office procedures
Knowledge of assigned department forms, rules, etc.
Interpersonal skills
Oral and written communication skills
Ability to review materials and identify discrepancies or mistakes (i.e., proofreading)
Ability to perform basic mathematical computations
Ability to respond to several demands at one time
Ability to coordinate the work of others
Problem Solving skills
Why Work at AUM?
Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don’t just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region.
Equal Opportunity Compliance Statement
AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.
Posted Date
7/9/2026
Related keywords
HIPAAFERPAEMRMedical BillingMedical CodingHealthcare AdministrationPatient CareCredentialingBudgetingPayrollOffice PoliciesMedical RecordsWord ProcessingPC SoftwareAdministrative Support
About Experiential Education & Engagement Center (EEEC) at AUM
We offer AUM students experiential learning through service-learning, undergraduate research, and internships.
Industry
Higher Education
Company size
2-10 employees
Founded
2019
Headquarters
Montgomery, Alabama
LinkedIn followers
38
The Experiential Education and Engagement Center (EEEC) is an on-campus resource that works to find new experiential learning opportunities for students, focusing mainly on service-learning, undergraduate research, and internships.
Working in collaboration with AUM campus partners, the EEEC’s goal is to help students become more engaged and connected to campus and community. This helps students:
-Create networks among professionals in the workplace, employers, faculty members, and other students.
-Develop career skills and competencies with hands-on learning projects that add value to the student’s degree program and enhances the student’s resume and/or portfolio.
-Enjoy a more complete and engaging university experience that leads to more career focus and readiness for the job market.
-In addition to supporting faculty and staff in integrating experiential learning into their courses, the EEEC has a peer mentor program whereby students who excel in an academic area can mentor a student who may have difficulty in that subject. Peer mentors are paid positions.
AUM announced the creation of the Experiential Education and Engagement Center (EEEC) in 2019 through a $2.16 million, Title III “Strengthening Institutions” grant awarded from the U.S. Department of Education. Over the next five years, the grant will support the center’s staffing and AUM’s efforts to improve student retention and persistence to graduation–objectives that will be realized through increased student engagement and faculty development, in collaboration with the Faculty Development Institute (FDI).
Offices: 114 Administration Bldg, AUM, Montgomery, Alabama 36124, US
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