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Full-time
bachelor degree
Employee And Family Assistance Program (EFAP), Wellness Essentials, Group Retirement Savings Plan With Company Match, Paid Holidays, Paid Time Off, Hybrid Work Arrangements
Posted 1d ago
~40 hrs/week
Responsibilities
The Director of Operations is responsible for the daily execution of divisional operations, including leading managers and attracting high-performing talent. The role focuses on optimizing mortgage servicing processes, improving productivity through data-driven decisions, and ensuring an exceptional customer experience.
Requirements
Candidates need 10+ years of management and industry experience in operations, with a strong understanding of mortgage servicing and AI technologies. A bachelor's degree in business administration or a related field is considered an asset.
Full job description
Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
As the Director, Operations you are responsible for the overall daily execution of the operations of your respective division including attracting high performing talent and leading and mentoring direct reports as well creating a strategy and goals to improve performance across your division. This role will plan, develop, execute and monitor the division ensuring efficient, low-cost operations are balanced with employee engagement and exceptional customer experience. You will be accountable to liase with other divisions to advise on issues regarding assigned and other FCT business and to remain current on the product lines and operational and technological concerns that relate to the division.
HERE’S HOW YOU’LL CONTRIBUTE:
Lead your operations division by providing direction and leadership in coordinating all daily operations related activities and evaluating changing business needs.
Key to success is developing and maintaining strong relationships with Sales, Product and other Operational leaders and teams to ensure alignment and advancement to improve the division holistically.
Accountable as a manager of managers at multi levels to develop and sustain an effective multi-level unit; ensure the quality of managerial leadership practices of first-line managers; conduct talent management pool assessments with first line managers and the staff, mentoring and putting plans in place for development.
Focus on improving resource deployment, productivity and performance balanced with exceptional employee engagement and customer experience using data driven decision making
Work with product to help determine existing program profitability and determine alternate fulfillment models to improve effectiveness and costs
Ensure a positive and efficient customer experience throughout the mortgage lifecycle with a focus on registration and discharge functions
Streamline and optimize mortgage servicing processes to improve efficiency and reduce costs, potentially including digitization and automation
Collaborate with internal and external stakeholders, including loan originators, to ensure smooth and effective operations.
HERE’S WHAT YOU’LL BRING:
10+ years of management experience and industry experience in diverse roles including operations management
Bachelor’s degree in business administration or related field an asset
Broad understanding of and knowledge of FCT’s customer segments an asset
Broad understanding and knowledge of industry best practices an asset
Proven experience managing large teams and maximizing employee engagement
Proven ability to plan and manage operational process for maximum efficiency and productivity
Strong knowledge in new technologies like AI and workforce management tools to improve operational execution
Excellent interpersonal skills to work effectively with internal business partners and to build and maintain strong relationships
Bilingual – an asset but not required
Preferred Qualifications
In depth knowledge and experience in mortgage servicing operations
Proven ability to develop innovative solutions for increased productivity
Superior negotiation and communication skills in both internal and external settings
Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
Experience with Contact Centre dynamics, including working in environments with customer interaction and performance metrics
Strong working knowledge of data analysis and performance metrics
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*As per terms of the employment agreement
For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
Related keywords
Title InsuranceDefault SolutionsReal EstateMortgage LifecycleRegistration And DischargeDigitizationAutomationContact Centre DynamicsWorkforce ManagementAIPerformance MetricsTalent ManagementOperational EfficiencyBilingualismFCT
We provide industry-leading title insurance, residential & commercial real estate services and debt recovery solutions.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1991
Headquarters
Oakville, Ontario
LinkedIn followers
15,398
Based in Oakville, Ontario, FCT has over 1,200 employees across the country. FCT provides industry-leading title insurance, default solutions and other real estate-related products and services to approximately 450 lenders, 43,000 legal professionals and 5,000 recovery professionals, as well as real estate agents, mortgage brokers and builders, nationwide.
Great Place to Work® has named FCT one of Canada’s Best Workplaces® for ten consecutive years (2015-2024) and certified FCT as a Great Place to Work®. In 2024, FCT’s parent company, First American Financial Corporation, was named one of the 100 Best Companies to Work for by Great Place to Work® and Fortune Magazine for the ninth consecutive year. First American was named one of the Best Workplaces for Women™ for the eighth straight year in 2023.
***
Située à Oakville, en Ontario, FCT compte plus de 1 200 employés à travers le pays. FCT offre des produits d’assurance titres à l’avant-garde de l’industrie, des solutions de recouvrement et d’autres produits et services liés à l’immobilier à près de 450 prêteurs, 43 000 professionnels juridiques et 5 000 professionnels du recouvrement, ainsi qu’à des agents immobiliers, à des courtiers hypothécaires et à des entrepreneurs de partout au Canada.
Great Place to WorkMD a nommé FCT l’un des meilleurs endroits où travailler au Canada (Canada’s Best WorkplacesMD) pour la dixième année consécutive (de 2015 à 2024) et lui a remis la certification Great Place to WorkMD. En 2024, la société mère de FCT, First American Financial Corporation, a été nommée l’une des 100 meilleures entreprises où travailler par Great Place to WorkMD et le magazine Fortune pour la neuvième année consécutive. En 2023, First American a été nommée l’un des meilleurs milieux de travail pour les femmes (Best Workplaces for WomenMC) pour la huitième année consécutive.
Offices: 2235 Sheridan Garden Drive, Oakville, Ontario L6J 7Y5, CA
Title insurance policies & coverageMortgage & real estate fraudLand title and land registry systems in CanadaTitle defects and rectificationUnderwritingCommercial development on First Nations landsDefault solutionsand Valuation servicesMortgageFinance
How many Legal jobs are open in Oakville, Canada right now?
There are currently 43 open legal positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Oakville, Canada?
Companies currently hiring include FCT, Aviva, CSI Leasing, Inc., Canadian Tire Corporation, BDO Canada, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Oakville, Canada?
Yes — 37 of the 43 open legal positions offer remote or hybrid work (2 remote, 35 hybrid).
How do I apply for Legal jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.