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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$45k–$71k/yr
Full-time
bachelor degree, associate degree, professional certificate
Hybrid work schedule, Company share ownership program, Incentive Program, Pension and savings programs, Company-matched RRSP contributions, Paid volunteer days
Posted 1d ago
~40 hrs/week
Responsibilities
Support the operational backbone of national subrogation efforts by processing recovery cheques and maintaining detailed file records. Investigate claims to identify responsible parties and initiate settlement negotiations for property and auto losses.
Requirements
Requires 2 to 5 years of office or claims handling experience and proficiency in MS Office and Oracle-based systems. A university degree, college diploma, or CIP designation is considered an asset.
Full job description
The Opportunity
We are looking for a highly motivated Senior Claims Assistant to join our Subrogation team in a blended role. If you have a strong customer focus coupled with well-developed communication, organization, analytical, and interpersonal skills, we'd like to know!
Reporting to the National Subrogation Unit Team Leader, you will play a critical role in supporting our national team. In this expanded capacity, you will be supporting the operational backbone of our subrogation efforts across Canada - ensuring high-volume claims processes run smoothly - while also actively stepping in to investigate claims, identify responsible parties, and initiate recovery negotiations. These claims include personal and commercial property and auto losses received from claims offices across the country.
What to Expect
Process and allocate subrogation recovery cheques to the appropriate systems and accurately track unit recoveries.
Produce accurate file summaries, prepare subrogation documents, and create payment request packages for external use (determining amounts owed using systems like Guidewire, Audatex, Autosource, and CDS).
Prepare files for referral to legal partners, including extracting all system information, completing payment summaries, and organizing file materials.
Maintain detailed file records by entering pertinent data into appropriate electronic systems and utilizing Excel for quick, accurate reporting.
Maintain a large volume of follow-up correspondence in a timely manner, handling inbound inquiries from internal staff and third parties.
Assist the broader subrogation unit with essential administrative duties and other tasks as required, while maintaining your workload within established service standards.
Review and analyze claims for subrogation potential and assist in determining the ultimate probable outcome of recovery.
Identify and pursue potential responsible parties, contacting third parties, third-party insurers, or lawyers to initiate settlement negotiations.
Act as an advocate for the team, increasing subrogation awareness and providing support to our claims partners across Canada.
What You Bring
A University degree, a 2-year college diploma, or working towards your CIP designation would be an asset.
2 to 5 years of office or claims handling experience (preference given to subrogation experience).
Detail oriented with strong organizational skills.
Exposure to support functions in a claims area, including familiarity with Oracle-based systems.
Excellent computer skills with high proficiency in MS Word, Excel, Outlook, and PowerPoint.
Demonstrated ability to work independently, make quick decisions, and thrive in a collaborative, team-oriented environment.
Strong written and verbal communication skills, with a professional, courteous approach to all interactions (Customer Service or Call Centre experience is an asset).
Introductory negotiation and litigation experience would be an asset.
Bilingualism in English and French is considered an asset.
Salary Range: $45,000-$70,900
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
We're in it for good. | Présents pour la collectivité.
Industry
Insurance
Company size
5,001-10,000 employees
Headquarters
Waterloo, ON
LinkedIn followers
40,272
Total funding
$278M
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
* * *
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Offices: 111 Westmount Road South, Waterloo, ON N2J4S4, CA
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How many Legal jobs are open in Ottawa, Canada right now?
There are currently 122 open legal positions in Ottawa, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Ottawa, Canada?
Companies currently hiring include uOttawa | Carrières - Careers, House of Commons of Canada Chambre des communes du Canada, Remote, National Research Council Canada / Conseil national de recherches Canada, Canada Post / Postes Canada, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Ottawa, Canada?
Yes — 68 of the 122 open legal positions offer remote or hybrid work (24 remote, 44 hybrid).
How do I apply for Legal jobs in Ottawa, Canada?
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