About Serendipity Labs Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as pri…
Skills: Operations Management, Team Leadership, Event Planning, Lead Generation, Customer Service
At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions a…
Skills: Customer Service, Hospitality Management, Event Planning, Microsoft Word, Microsoft Excel
About Serendipity Labs Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as pri…
Skills: Event Planning, Community Management, Customer Service, Team Leadership, IT Troubleshooting
Colorado Springs, Colorado, United States · On-site
$57k–$65k/yr
Mid level
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Manage the end-to-end operations of a flexible workplace, focusing on meeting and event sales, lead generation, and community engagement. Oversee the lab team, maintain facility standards, and ensure a high-quality member experience through effective administration and hospitality.
Requirements
Requires 1-2 years of team leadership experience in a hospitality-driven environment such as hotels or retail. Candidates must possess strong organizational skills, basic IT proficiency, and the ability to perform physical tasks associated with facility management.
Full job description
About Serendipity Labs
Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.
Lab Operations Manager – Full-Time
Do you enjoy operations management and have a keen eye for detail? Are you great at managing teams and building a strong sense of community? Are you driven by the opportunity to build revenue and host Meetings & Events? All of this will help you craft and deliver our members’ experience each day as a Lab Operations Manager!
Key Accountabilities:
Meeting & Events
Generating leads and effective management of the M&E pipeline.
Leading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests.
Effective and speedy responses to leads, giving a great tour, and creating detailed proposals for prospects.
Ensuring rooms are reserved in the systems and room time and services used are accurately billed for.
Create catering partnerships for quality food and beverage offerings.
Marketing & Community:
Lead artist partnerships including, reaching out/vetting potential artists, curate installation/removal, and organizing/executing/marketing artist reception.
Plan 2 Member events each month to foster community within the Lab.
Plan and host 2-6 partnership events each month with outside organizations to increase brand awareness.
Contribute social content to Central Marketing and oversee EC’s production member newsletters.
Act as a brand champion when networking with other local businesses and the community to generate brand awareness.
Member Experience
Assist with the staffing of reception during lab opening hours as needed.
Be visible and always delighted to assist.
Responsible for resolving member issues and escalating them when needed.
Develop a rapport with Members to cultivate a warm professional environment and sense of community.
Lab Operations
Ensuring the lab opening and closing checklists are completed and the lab is member ready at all times.
Review and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts according to the AR process, escalating to the GM when necessary
Manage the stock levels and ordering of consumables according to budget targets/controlling costs
Creating/maintaining complete Member profiles in Office RND
Facilitating new member onboarding/orientation
Oversee and ensure that all areas of the lab are well presented at all times
Ensure that all operational systems are in working order and report issues to quickly resolve
Sales Process Assistance
Be able to conduct tours of the lab according to brand standards
Relay pertinent and helpful sales information to the assigned sales person
Assist with closing non-resident membership opportunities and meeting and event bookings.
Enter all Leads and Opportunities in Salesforce and maintain in real time throughout the sales process.
Team Management
Ensuring Experience Coordinators are fully trained on Lab operations and providing excellent customer service to Members and Guests.
Be a coach for EC’s when they have questions or are in need of additional training/support.
Actively supporting professional growth of Experience Coordinators.
Essential Knowledge, Skills, and Abilities:
Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels, retail).
Ability to consistently deliver a high level of customer service.
A keen attention to detail and ability to be proactive in support Team, Members, and Guests
The ability to lead and delegate while holding Team Members accountable.
Excellent organizational skills including the ability to prioritize and multitask.
Ability to work with grace under pressure and demonstrate flexibility.
Good basic IT knowledge and the ability to learn, use, and troubleshoot systems.
Requirements:
Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
Support and interact with members, visitors and lab staff
Hearing – Ability to receive detailed information through oral and telephone communication.
Talking – Clearly expresses ideas by means of spoken word.
Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)
Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.
Perks & Benefits:
10% Quarterly Bonus Plan
Commission Potential
80 % Paid Medical, Dental, Vision (Yearly Open Enrollment)
50% Paid Short-Term and Long-Term Disability
Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses
Paid Parental Leave Policy
401K
Employee Assistance Program (EAP)
Commuter Benefits
Generous Paid Time Off, Sick Time and company paid holidays
Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
By giving independent workers and mobile professionals flexible options to work the way they want and need, Serendipity Labs accelerates innovation and productivity. We're not just making better workplaces for our members we're helping make lives better.
Serendipity Labs was founded to provide premium, members-only workplaces with high performance meeting facilities at corporate standards. Our mission is to build a network of inspirational workplaces, to enhance the quality of worklife of our members and their guests, through company-owned, franchised, and managed lab locations.
Offices: 80 Theodore Fremd Ave, Rye, New York 10580, US · 700 Canal St, 1st Floor, Stamford, Connecticut 06902, US · 100 North Point Center E, Suites 125 & 200, Alpharetta, Georgia 30022, US · 3550 Lenox Rd NE, Three Alliance Center, 21st Floor, Atlanta, Georgia 30326, US · 1801 Wewatta St, 11th Floor, Denver, Colorado 80202, US
Based on 845 listings with disclosed salaries, most hospitality jobs in Colorado pay between $58k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Colorado right now?
There are currently 6,700 open hospitality positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Colorado?
Companies currently hiring include Domino's, Aspen Hospitality, Vail Resorts, Starbucks, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Colorado?
Yes — 123 of the 6700 open hospitality positions offer remote or hybrid work (64 remote, 59 hybrid).
How do I apply for Hospitality jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.