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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The Front Desk Specialist serves as the primary point of contact for patients, managing intake, scheduling, and administrative tasks to ensure efficient clinic operations. They are responsible for maintaining accurate patient records, verifying insurance, and providing professional customer service in a healthcare setting.
Requirements
Candidates must have at least one year of experience in a healthcare, customer service, or administrative role and possess a high school diploma or GED. Proficiency in electronic health records (EHR) systems and strong multitasking abilities are essential for this position.
Full job description
Role Overview
The Front Desk Specialist serves as a key contributor to the overall patient experience and playsa central rolein supporting the healthcare team. As the first point of contact for individuals seeking care, this position ensures that every patient is welcomed, informed, and guided through theinitialsteps of their visit. By managing essential administrative processes,maintainingaccuraterecords, and delivering exceptional customer service, the Front Desk Specialist helps create a smooth, efficient, andpatient centeredenvironment.
Areas of Accountability
This position is directly accountable for the following key areas:
Patient Experience & Customer Service
Serve as theclinic’sfirst point of contact and set the tone for the patient’s visit.
Provide a welcoming, professional, and supportive environment.
Address questions, concerns, and complaints with empathy and clarity.
Patient Intake & Information Management
Ensureaccurateand complete patient information is collected and updated.
Manage required forms, documentation, and EHR entries with precision.
Maintain confidentiality and uphold privacy standards.
Appointment & Scheduling Coordination
Schedule, confirm, and adjust appointments efficiently.
Support patient flow by managingcheck-ins,check‑outs, andwalk‑ins.
Follow up on missed appointments and ensure daily schedules are fullydispositioned.
Communication & Team Support
Maintain clear communication with clinical and administrative staff.
Relay information that supports smooth care delivery and operational efficiency.
Respond to EHR messages and tasksin a timely manner.
Insurance & Eligibility Verification
Verify insurance coverage and eligibility prior to appointments.
Assistpatients with understanding general payment expectations.
Coordinate with eligibility staff on admissions, renewals, and changes.
Administrative & Operational Support
Answer phones, return messages, and document communications promptly.
Maintain organized, clean, and welcomingfront‑of‑houseareas.
Support basic administrative tasks such as supply tracking and payment collection.
Providecross coveragewhen needed to ensure continuity of operations.
Compliance, Training & Professional Standards
Participate in required training andmaintainknowledge of policies and procedures.
Uphold professional conduct, accuracy, and reliability in all duties.
Follow organizational standards for safety, privacy, and service quality.
Flexibility & Additional Responsibilities
Providecross coverageto other clinics as needed.
Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.
Performadditionalduties or special projects assigned to supportorganizationoperations.
Understand that the responsibilities listed are not intended to beall-inclusiveand may evolve based on the needs of the clinic.
Education,Licensure/Certification:
High school diploma or GEDrequired.
Additionalcoursework or training in healthcare administration, customer service, or office management preferred.
Professional certifications in medical office administration or customer service are a plus.
Experience,Skills/Abilities Related Requirements:
Minimum of 1 year of experience ina healthcare, customer service, or administrative setting.
Experience working with patients, clients, or the public in afast pacedenvironment preferred.
Strong ability to multitask whilemaintainingaccuracy and attention to detail.
Demonstrated competency in communication,problem-solving, andmaintainingprofessionalism under pressure.
Soft skills such as empathy, adaptability, teamwork, and aservice orientedmindset
Proficiencywith electronic health records (EHR) systems, scheduling software, and basic office technologyand softwarepreferred.
Bilingualproficiencyin English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.
Continuing Education and Training Requirements:
Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.
As one of Houston’s largest Federally Qualified Health Centers, Avenue 360 provides quality health care with compassion—for all.
Offices: 2150 W 18th St, Houston, Texas, US · 902 Frostwood Dr, Houston, Texas 77024, US · 17010 Sugar Pine Dr, Houston, Texas 77090, US · 1427 Hawthorne St, Houston, Texas 77006, US · 18842 S Memorial Dr, Humble, Texas 77338, US
How many Healthcare jobs are open in Houston, TX right now?
There are currently 4,146 open healthcare positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Houston, TX?
Companies currently hiring include Texas Children's Hospital, McWilliams School of Biomedical Informatics at UTHealth Houston, Oscorp Industries Consulting, St. Luke's Health, UnitedHealth Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Houston, TX?
Yes — 430 of the 4146 open healthcare positions offer remote or hybrid work (179 remote, 251 hybrid).
How do I apply for Healthcare jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.