Jobs at Gene by Gene (Now Hiring) — 2 open

Position Overview

We are looking for an enthusiastic IT Helpdesk Intern to support our internal users at a growing genomics company. In this role you will be a first point of contact for technical support, helping triage and resolve everyday software and hardware issues under the guidance of the IT Systems Manager. A passion for technology and a strong customer-service mindset will set you up for success. You will gain hands-on experience in a professional IT environment.

Accountabilities and Responsibilities

• User Support & Ticket Management
• • Acts as a first point of contact for internal support requests via tickets, email, chat, or phone.
  • Triages and prioritizes incoming tickets, resolves entry-level issues, and escalates complex ones to senior IT staff.
• Technical & Infrastructure Support
• • Assists with the setup, configuration, and maintenance of desktops, laptops, and peripherals.
  • Installs, updates, and troubleshoots software and basic hardware.
  • Helps resolve basic network connectivity, printer, and peripheral issues.
• Account Administration & Documentation
• • Assists with user account setup and access requests under supervision.
  • Documents fixes and keeps the knowledge base current.
  • Keeps information confidential and strictly follows company security basics.

Position Requirements

• Skills and Knowledge
• • Basic knowledge of computer hardware, software, and networking principles.
  • Familiarity with operating systems (Windows and/or macOS).
  • Familiarity with Active Directory and user account management.
  • Familiarity with cloud productivity suites (Microsoft 365 or Google Workspace).
  • Basic scripting skills (PowerShell or shell).
  • Core soft skills: Strong problem-solving, analytical, communication, and teamwork skills, paired with a customer-service mindset and sharp attention to detail.
• Experience
• • Experience with helpdesk ticketing software (Jira, Zendesk, Zoho, or similar).
• Education
• • Currently pursuing or recently completed a degree or coursework in Information Technology, Computer Science, or a related field.
  • CompTIA A+ certification or similar.
• Schedule
• • This Helpdesk Intern position is a part-time role requiring a commitment of up to 20 hours per week for a fixed duration of 3 months. While the schedule offers flexibility to accommodate academic commitments, the role requires the flexibility to be onsite as needed and present in the office at least 3 days per week to provide valuable, hands-on technical support experience.

Why Join Us

At Gene by Gene, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.