Edmonton, Alberta, Canada · Hybrid
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and…
Skills: Customer Journey Mapping, Service Design, Human-Centered Design, Data Analysis, Facilitation
Edmonton, Alberta, Canada · On-site
$15/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
Skills: Cosmetics Selling, Customer Service, Makeup Application, Skincare Consultation, Consultative Selling
Edmonton, Alberta, Canada · On-site
$15/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
Skills: Cosmetics Selling, Customer Service, Makeup Application, Skincare Consultation, Consultative Selling
Edmonton, Alberta, Canada · On-site
Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physician…
Skills: MRI Scanning, Patient Safety Screening, Diagnostic Imaging, Venipuncture, Interpersonal Skills
Edmonton, Alberta, Canada · On-site
Employer: Bayshore HealthCare Location: Remote Northern Communities (BC, AB, MB, ON, Nunavut) Assignment Duration: 2–6 weeks Pay: $60/hour + $22/hour non-taxed Northern Allowance Ready for an unforgettable nursing …
Skills: Primary Care, Emergency Care, Nursing Diagnosis, Health Teaching, Health Promotion
Edmonton, Alberta, Canada · On-site
About Optima Living Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a person…
Skills: Nursing Care, Medication Administration, Patient Education, Care Planning, Interdisciplinary Collaboration
Edmonton, Alberta, Canada · On-site
About Optima Living Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a person…
Skills: Nursing Care, Medication Administration, Patient Education, Care Planning, Interdisciplinary Collaboration
Edmonton, Alberta, Canada · On-site
Work Location: AgeCare South Terrace Address: 5905 112 Street NW, Edmonton, AB, T6H 3J4 FTE: Employment Type: Casual Relocation Bonus – Up to $10,000 AgeCare offers a relocation bonus of up to $10,000 to support licensed…
Skills: Geriatric Nursing, Rehabilitation Nursing, Long-term Care Nursing, Personnel Administration, Patient Documentation
Edmonton, Alberta, Canada · On-site
Job Description Job Description Serves food to residents according to individual diets and preferences. Observes time limits for meal serving. Maintains foods at proper serving temperature. Assists Cooks to clean and pre…
Skills: Food Service, Dietary Restrictions Knowledge, Food Preparation, Dishwashing, Sanitization
Edmonton, Alberta, Canada · On-site
Project Director The Project Director will support our upcoming healthcare related projects. Previous experience with healthcare related projects is an asset. This position will be located in the Greater Edmonton Area. W…
Skills: Project Management, Construction Management, Opportunity Management, Preconstruction Planning, Contract Negotiation
Edmonton, Alberta, Canada · On-site
Work Location: AgeCare South Terrace Address: 5905 112 Street NW, Edmonton, AB, T6H 3J4 FTE: Employment Type: Casual Relocation Bonus – Up to $10,000 AgeCare offers a relocation bonus of up to $10,000 to support licensed…
Skills: Geriatric Nursing, Rehabilitation Nursing, Long-term Care Nursing, Personnel Administration, Resident Care Coordination
Edmonton, Alberta, Canada · Hybrid
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and…
Skills: Operations Management, Team Leadership, Performance Management, Change Management, Process Optimization
Edmonton, Alberta, Canada · Hybrid
Full-Time Community Relations Specialist - Hybrid Role Location: Altius Edmonton - 10155 114 St NW, Edmonton, AB T5K 1R8, CAN The Community Relations Specialist will assist in developing and implementing strategies to en…
Skills: Community Engagement, Partnership Development, Marketing, Outreach, Communication
Edmonton, Alberta, Canada · On-site
$22/hr–$29/hr
About Radius Community Health & Healing (formerly Boyle McCauley Health Centre) Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary he…
Skills: IT Support, EMR Analysis, Hardware Troubleshooting, Software Configuration, Network Connectivity
Edmonton, Alberta, Canada · On-site
Virtual Interview Day July 14, 15, 2026. Apply now to ensure your chance to interview for Beaumont, Bonnie Doon, Leduc/Devon, Sherwood Park, Strathcona County, Thorsby, and surrounding areas. CBI Home Health supports peo…
Skills: Personal Care, Lifts and Transfers, Toileting, Bathing, Feeding
Edmonton, Alberta, Canada · On-site
$54/hr–$73/hr
How you will make an impact: You will be responsible for preparing and serving food to residents or patients in an assisted living or medical facility. As a Dietary Aide, you will: Assist in basic food preparation and se…
Skills: Food Preparation, Meal Service, Sanitization, HACCP Guidelines, WHMIS
Edmonton, Alberta, Canada · On-site
Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physician…
Skills: Appointment Scheduling, Patient Care, Medical Billing, Insurance Verification, Patient Record Management
Edmonton, Alberta, Canada · On-site
$43/hr–$55/hr
Job Information Job Title: Nurse - Wage Job Requisition ID: 82538 Ministry: Assisted Living and Social Services Location: Edmonton Full or Part-Time: Wage Hours of Work: 38.75 hours per week Permanent/Temporary: Temporar…
Skills: Pediatric Care, Tracheostomy Care, Ventilator Management, CPAP/BIPAP, Suctioning
Edmonton, Alberta, Canada · On-site
Job Description This position is in Edmonton, Alberta. Executive Director Mission: As the Executive Director you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team…
Skills: Financial Acumen, Industry/Regulatory Knowledge, Business Acumen, Relationship Management, People Management
Edmonton, Alberta, Canada · On-site
Job Location: Belle Rive Job Type: Full Time Experience Level: Entry Level Schedule: Days, Evenings, Weekends COMPANY INFORMATION: Looking to make a difference? Looking to join an incredible team? Medicentres is a growin…
Skills: Clinic Management, Supervisory Experience, Customer Service, Communication Skills, Time Management
Edmonton, Alberta, Canada • Hybrid
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Lead the creation and maintenance of end-to-end customer journey maps and service blueprints to identify pain points and improvement opportunities. Collaborate with cross-functional teams to translate customer insights into practical service and process enhancements.
Requires a degree in business, data science, design, or a related field with 3-5 years of experience in customer journey management or service design. Candidates must be proficient in analyzing customer data and facilitating collaborative workshops with stakeholders.
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
We are seeking a Journey Management Specialist to help improve how customers experience Alberta Blue Cross® services across channels.
In this role, you will lead customer journey work for priority services - bringing together customer insights, data, and collaboration across teams to identify opportunities for improvement. You will partner closely with stakeholders from across business areas including our Experience and Enablement, Product, Architecture and IT teams, to enable practical, insight‑driven improvements that support service outcomes.
This position is well suited to someone who enjoys facilitation, problem‑solving, and helping teams see and improve the customer experience end‑to‑end.
Create and maintain end‑to‑end customer journey maps and service blueprints for priority journeys.
Identify customer pain points, moments that matter, dependencies, and handoffs across services and channels.
Keep journey documentation current as services, processes, or digital capabilities evolve.
Apply service design and human‑centered design methods to improve customer experiences.
Facilitate collaborative workshops and working sessions with cross‑functional teams.
Translate insights into practical experience and process improvement opportunities.
Analyze qualitative and quantitative customer data, including feedback, surveys, interviews, and usage data.
Synthesize insights to identify patterns and opportunities at the journey and touchpoint level.
Support journey‑level experience measurement and reporting over time.
Enable teams to adopt journey thinking by providing tools, templates, and practical guidance.
Partner with digital, product, operations, and service delivery teams to support shared outcomes.
A degree in business, data science, social sciences, design, technology, or a related field—or an equivalent combination of education and experience.
3–5 years of experience in customer journey management, service design, human‑centered design, or customer experience.
Experience working with cross‑functional teams in medium‑to‑large organizations.
Strong analytical, facilitation, and communication skills.
Working with Voice of Customer (VoC) data and customer insights.
Facilitating workshops and collaborative sessions.
Translating insights into actionable, practical recommendations.
Influencing and enabling teams without formal authority.
Experience with journey or experience tools (e.g., JourneyTrack, TheyDo, UXPressia).
Experience with tools such as Figma, Mural, Miro, Qualtrics, or Power BI.
Experience using AI‑enabled tools for analysis, insight synthesis, reporting, or dashboards.
Training or certification in service design, design thinking, human‑centered design, or customer experience (CCXP considered an asset).
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.
Your lifelong partner in health and wellbeing. Supporting people and organizations with clarity, care and coverage
We believe that people, workplaces and communities deserve to be and live well—and we can help. As a benefits provider and wellness leader, we have the opportunity to play an important role in fostering the health and well-being of our customers across their lifetimes. We provide benefits to more than 1.8 million Albertans through group, government and individual plans. Alberta-based, not-for-profit, wellness-driven, customer committed. Living our values Our values represent who we are, what we stand for and the culture that guides us. In all we do, we keep our values at the forefront. Integrity and trust We are respectful, ethical, honest and inclusive in all that we do. Wellness and flexibility We promote and inspire a healthy culture of support, adaptability and compassion across our workplace and our communities. Customer committed We are accountable and committed to our customers and passionate in the delivery of an exceptional customer experience. Empowering potential We support learning and growth while fostering a diverse environment that cultivates collaboration and innovation.
Offices: Blue Cross Place, 10009 108 Street NW, Edmonton, Alberta T5J 3C5, CA
There are currently 712 open healthcare positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Shoppers Drug Mart, Government of Alberta, Optima Living, Mechanical Engineering, University of Alberta, AgeCare, among others. Browse the listings above to see every active employer.
Yes — 88 of the 712 open healthcare positions offer remote or hybrid work (28 remote, 60 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
