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Full-time
bachelor degree
Medical plan options, Dental plan options, Vision benefit, Company paid life insurance, Company paid AD&D, Voluntary life and AD&D
Posted 11d ago
~40 hrs/week
Responsibilities
The Customer Support Analyst will manage accounts receivable, resolve billing disputes, and track customer orders to ensure on-time delivery. Additionally, the role involves driving process improvements and providing technical support for E-commerce and CRM tools.
Requirements
Candidates must have at least 3 years of experience in sales, customer service, or business, along with a bachelor's degree in a related field. Proficiency in analytical tools like PowerBI, Excel, and business software such as SAP and Salesforce is required.
Full job description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
__
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI or Houston, TX)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
Process Improvement & Automation - Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
Customer On-time Delivery - Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other customer facing business applications.
Our team dynamics You will join a talented and high performing team, where you will be able to thrive.
Qualifications for the role
Minimum of 3 years of experience in sales, customer service or general business
Bachelor's degree in Business or related field
Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
Experience with business applications/software (SAP, Salesforce, MS Office)
You are passionate about process improvement and data analytics
Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Related keywords
Customer SupportAccounts ReceivableDispute ResolutionProcess ImprovementAutomationSalesforceCRMOrder ManagementLogisticsE-commerceData AnalyticsPowerBIExcelSAPBillingTechnical Support
Helping industries outrun with our leading technologies in electrification and automation. go.abb/outrun
Industry
Automation Machinery Manufacturing
Company size
10,001+ employees
Headquarters
Zurich, ZH
LinkedIn followers
4,382,357
Total funding
$549M
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on over 140 years of excellence, ABB’s more than 110,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com
Privacy notice & house rules: https://social.abb/social-media-information
Before applying for a job at ABB, please read our Fraud Warning: https://careers.abb/global/en/fraud-warning
Offices: Affolternstrasse 44, Zurich, ZH 8050, CH
ABB AbilityRoboticsIndustryMotors and generatorsDrivesSmart buildingsE-mobilityMarine vesselsData centersRenewable energy
How much do Finance & Accounting jobs in Texas pay?
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