Wilkesboro, North Carolina, United States · On-site
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team me…
Skills: Cash Management, Member Services, Account Maintenance, Problem Solving, Communication Skills
Hampstead, North Carolina, United States · On-site
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible thro…
Skills: Guest Service Management, Staff Supervision, Cash Handling, Training and Development, Asset Protection
Durham, North Carolina, United States · On-site
Job Description: You joined the financial services industry to make a difference in the lives of your clients. At Fidelity, we have a relentless commitment to our clients. Come join a firm that is a stable industry leade…
Skills: Financial Planning, Investment Solutions, Relationship Management, Consultative Selling, Client Outreach
Rocky Mount, North Carolina, United States · On-site
$32/hr–$40/hr
Hancock Claims Consultants specialize in Ladder Assist and Property Inspection Services, collaborating directly with numerous insurance agencies for efficient claims management. At Hancock, we are at the forefront of cla…
Skills: Roof Inspection, Damage Assessment, Customer Service, Detail Oriented, Professionalism
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Agentic AI Engineering, GitHub Copilot, LangGraph, Semantic Kernel, SDLC Automation
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Automation, Influence, Result Orientation, Stakeholder Management, Technical Strategy Development
Belmont, North Carolina, United States · On-site
Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive comp…
Skills: Cost Management, Data Analysis, Financial Modeling, Procurement, Strategic Sourcing
Charlotte, North Carolina, United States · On-site
The Director of Investments provides exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. The Director of Investments is a senior service le…
Skills: Investment Strategy, Asset Allocation, Performance Metrics, Financial Planning, Client Service
Winston-Salem, North Carolina, United States · On-site
Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community defin…
Skills: Customer Service, Consultative Selling, Financial Services Knowledge, Interpersonal Communication, Account Research
Greensboro, North Carolina, United States · Hybrid
The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a leader who strives fo…
Skills: Vendor Engagement Strategy, Joint Business Planning, Vendor Negotiation, Supplier Segmentation, Partnership Development
Wake County, North Carolina, United States · Hybrid
$53k–$92k/yr
Agency Dept of Transportation Division CFO-Financial Management Division Job Classification Title Accountant II (NS) Position Number 60015454 Grade NC14 About Us It’s the mission of the NC Department of Transportation to…
Skills: Bank Reconciliation, Cash Flow Analysis, Accounts Receivable, Data Analysis, Microsoft Excel
Holly Springs, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Automation, Influence, Result Orientation, Stakeholder Management, Technical Strategy Development
Wilson, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Fraud Investigation, Loss Mitigation, Risk Assessment, Critical Thinking, Banking Systems
Charlotte, North Carolina, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Book Of Business, Client Relationship Building, Credit Processes, Credit Products, Customer Engagement
Raleigh, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Android SDK, Kotlin, Java, MVVM, Clean Architecture
Goldsboro, North Carolina, United States · On-site
$39k–$49k/yr
Become a part of our caring community The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of …
Skills: Medical Records Management, Billing Support, Accounts Payable, Customer Service, Clerical Support
Charlotte, North Carolina, United States · On-site
$190k–$338k/yr
The Company It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The Worl…
Skills: Indirect Procurement, Strategic Sourcing, Supplier Relationship Management, Source to Pay, Digital Transformation
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: AI Agent Systems, Multi-agent Orchestration, Prompt Architecture, RAG, Tool Integration
Wilson, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Fraud Investigation, Loss Mitigation, Risk Assessment, Critical Thinking, Banking Systems
Wilkesboro, North Carolina, United States • On-site
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The Associate Member Services Representative provides foundational branch support by processing financial transactions and managing cash drawers. They are responsible for assisting members via multiple channels and maintaining accurate account records.
A high school diploma or GED is required, while a bachelor's or associate degree is preferred. Candidates must possess strong communication skills and complete the Credit Unions Core Module Program within one year of hire.
Purpose
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
• Adhere to SECU Check Acceptance Guidelines and Hold procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Answer phones and assist members with service requests.
• Operate a drive-through window as needed.
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
• Evaluate daily mobile and automated teller machine check deposits.
• Help verify and prepare cash delivery and shipments.
• Interact with other departments to facilitate member request.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
• Learn CXone and be able to assist MSS as requested.
• Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
• Maintain daily and monthly records for various reports – i.e., return items, forgeries.
• Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Participate in additional training and continuing education to enhance knowledge of branch operations.
• Regular attendance and punctuality are mandatory.
• Complete additional tasks assigned by management and other administrative duties as needed.
• Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Consistently demonstrates SECU’s Core Values
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.
Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
North Carolina State Employees Credit Union is a financial services company based out of 801 HILLSBOROUGH ST, Raleigh, North Carolina, United States.
Offices: 801 HILLSBOROUGH ST, Raleigh, North Carolina 27603, us
View all jobs at North Carolina State Employees Credit UnionBased on 1109 listings with disclosed salaries, most finance & accounting jobs in North Carolina pay between $63k–$175k per year. Individual offers vary with seniority, company size, and specialization.
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