Night Auditor (Front Desk Agent) - InterContinental San Francisco
San Francisco, California, United States · On-site
$36/hr–$38/hr
Entry level
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Skills: Guest Services, Night Audit, Financial Reporting, Problem Solving, Customer Service
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Night Auditor (Front Desk Agent) - InterContinental San Francisco
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$36/hr–$38/hr
Full-time
high school
Free Medical Coverage, Subsidized Dental Insurance, Subsidized Vision Insurance, Complimentary Chef-prepared Meals, Commuter Benefits Program, IHG One Pass Travel Program
Posted 9d ago
~40 hrs/week
Responsibilities
The Night Auditor manages overnight front desk operations, including guest check-ins, check-outs, and resolving guest concerns. They are also responsible for completing the nightly financial audit and balancing daily transactions.
Requirements
Candidates must have at least one year of hospitality or guest services experience and a high school diploma. Physical ability to lift 50 lbs and flexibility to work overnight, weekends, and holidays are required.
Full job description
At InterContinental San Francisco, every guest deserves an exceptional experience—day or night. As a Night Auditor, you'll be the welcoming face of the hotel during overnight hours, ensuring smooth operations, outstanding guest service, and accurate daily financial reporting. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional hospitality, we'd love to meet you.
What You'll Do
Welcome guests with warm, professional service and ensure seamless check-ins and check-outs.
Respond to overnight guest requests, inquiries, and resolve concerns with confidence and care.
Complete the nightly audit, balancing daily transactions and preparing reports accurately.
Manage reservations, process payments, and identify opportunities to enhance the guest experience.
Recognize and acknowledge IHG One Rewards members and returning guests.
Maintain a safe, secure, and well-organized front desk throughout the night.
Stay informed about hotel services, events, and local attractions to assist guests.
Collaborate with other departments and support the team wherever needed.
Who We're Looking For
Minimum of one year of previous front desk, guest services, or hospitality experience.
Excellent communication and customer service skills.
Strong attention to detail, organization, and problem-solving abilities.
Comfortable using hotel systems and basic computer applications.
Flexible to work overnight, weekends, and holidays.
High school diploma or equivalent required; hospitality education is a plus.
Ability to lift up to 50 lbs. and perform tasks that require standing, bending, and walking throughout the shift.
Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco
The hourly rate of pay for this role is $36.00 to $38.75.
We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:
FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
Complimentary chef-prepared meals in our Colleague Dining Room.
Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
50% off food and beverage when traveling on eligible IHG One Pass rates.
BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
Wellness and Sick Time accrued each pay period based on the number of hours you work.
Eleven paid holidays each year.
401(k) retirement plan with company matching.
Paid parental leave to support growing families.
Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Related keywords
Night AuditHospitalityFront DeskGuest RelationsFinancial ReportingIHG One RewardsHotel OperationsCustomer ExperienceLuxury HotelsPayment Processing
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
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