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Full-time
bachelor degree, postgraduate degree
Posted 44d ago
~40 hrs/week
Responsibilities
Lead a technical support team to provide high-quality service and problem resolution for scientific instruments. Manage daily operations, workload distribution, and continuous improvement initiatives while collaborating with cross-functional teams.
Requirements
Requires a Bachelor's degree with 5 years of experience or an Advanced degree with 3 years of experience in technical support. Must demonstrate leadership experience, strong analytical skills, and proficiency with CRM tools and quality management systems.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Working at heights
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION: As a Technical Support Supervisor at Thermo Fisher Scientific, you'll guide a team delivering excellent technical support for our scientific instruments and solutions. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.
Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll mentor and develop team members while maintaining strong relationships with R&D, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
REQUIREMENTS: • Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in technical support or service in a related industry • Preferred Fields of Study: Science, Engineering, Computer Science, or related technical field • Demonstrated leadership experience managing technical teams • Strong problem-solving and analytical skills with systematic approach to issue resolution • Excellent written and verbal communication skills with ability to explain complex technical concepts • Fluent English proficiency (minimum B2 level) • Experience with CRM systems and technical support tools • Project management and resource planning capabilities • Proven ability to work effectively in cross-functional, multicultural environments • Customer-centric mindset with focus on service excellence • Strong interpersonal skills for coaching and developing team members • Ability to analyze performance metrics and implement improvements • Willingness to travel as needed (up to 25%) • Experience with quality management systems and regulatory compliance • Proficiency with Microsoft Office suite and remote support applications
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
How much do Engineering jobs in North Carolina pay?
Based on 2508 listings with disclosed salaries, most engineering jobs in North Carolina pay between $75k–$183k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in North Carolina right now?
There are currently 8,529 open engineering positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in North Carolina?
Companies currently hiring include Corning Incorporated, Eaton, North Carolina Department of Environmental Quality, RTX, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in North Carolina?
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