Toronto, Ontario, Canada · Remote OK
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Skills: Contact Center Operations, Operational Strategy, Genesys Cloud, Workforce Management, Customer Experience Optimization
Toronto, Ontario, Canada · Hybrid
$82k–$103k/yr
Bradken is a global manufacturer of custom-engineered products and solutions for the resources sector. Our products operate in some of the toughest mining environments, where performance, reliability and practical engine…
Skills: Mechanical Engineering, 3D CAD, FEA Software, Product Design, Reverse Engineering
Toronto, Ontario, Canada · Hybrid
$24/hr
COORDINATOR, MARKET SCREENINGS SALES Contract Full-time TIFF - THE MARKET TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational ex…
Skills: Scheduling Coordination, Event Logistics, Client Relationship Management, Microsoft Excel, CRM Software
Toronto, Ontario, Canada · On-site
$55k–$65k/yr
The salary range for this position is $55,000 to $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees ma…
Skills: Event Management, Staff Supervision, Customer Service, Conflict Resolution, Problem Solving
Toronto, Ontario, Canada · On-site
Company Description What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose…
Skills: Communication, Teamwork, Customer Service, Food Safety, Buffet Maintenance
Toronto, Ontario, Canada · On-site
Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tall…
Skills: Guest Relations, Reservation Management, Interpersonal Skills, Multitasking, Menu Knowledge
Toronto, Ontario, Canada · On-site
Company Description It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold worldw…
Skills: Sales, Merchandising, Relationship Building, Negotiation, Account Management
Toronto, Ontario, Canada · On-site
Role: Property Manager Reports to: Regional Manager At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management,…
Skills: Residential Property Management, Budget Management, Staff Leadership, Tenant Relations, Regulatory Compliance
Toronto, Ontario, Canada · On-site
$21/hr–$24/hr
Job Posting: Laboratory Assistant - FLOAT Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are co…
Skills: Phlebotomy, Venipuncture, Specimen Processing, Data Entry, Customer Service
Toronto, Ontario, Canada · On-site
$21/hr–$24/hr
Job Posting: Laboratory Assistant - FLOAT Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are co…
Skills: Phlebotomy, Venipuncture, Data Entry, Customer Service, ECG Performance
Toronto, Ontario, Canada · On-site
As a Laboratory Assistant, you will be responsible for obtaining quality blood samples and other specimens from patients, as well as conducting other patient tests, all in keeping with Dynacare’s mission and values. Work…
Skills: Phlebotomy, Venipuncture, Patient Care, Data Entry, ECG
Toronto, Ontario, Canada · On-site
Job Title: Sales Associate Employment Type: Part time Work Location: On-site Be Part of Something Bigger – Join the Bath Depot Team! Bath Depot is a proudly Canadian, family-owned business specializing in bathroom, kitch…
Skills: Retail Sales, Customer Service, Relationship Building, Visual Merchandising, Bilingualism
Toronto, Ontario, Canada · On-site
As a Laboratory Assistant, you will be responsible for obtaining quality blood samples and other specimens from patients, as well as conducting other patient tests, all in keeping with Dynacare’s mission and values. Work…
Skills: Phlebotomy, Venipuncture, Patient Care, Data Entry, ECG
Toronto, Ontario, Canada · On-site
$21/hr–$24/hr
Benefits: Company parties Competitive salary Flexible schedule Opportunity for advancement Training & development Job Description We are currently onboarding independent subcontractor cleaners to provide residential and …
Skills: Residential Cleaning, Commercial Cleaning, Attention To Detail, Communication Skills, Time Management
Toronto, Ontario, Canada · On-site
$70k–$87k/yr
Position Title: Manager, Operations and Assistive Technology Location: Bayview CNIB Hub – Toronto, ON (In-Person, 5 Days per Week) Reports To: Director, SmartLife Operations I. Scope and Summary of Primary Responsi…
Skills: Leadership, Supervisory Experience, Client Service, Problem Solving, Assistive Technology
Toronto, Ontario, Canada · On-site
Company Description If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes …
Skills: Leadership, Customer Service, Inventory Management, Food Safety, Staff Training
North York, Ontario, Canada · On-site
$21/hr–$24/hr
Job Posting: Laboratory Assistant Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient…
Skills: Phlebotomy, Venipuncture, Data Entry, Customer Service, Specimen Processing
North York, Ontario, Canada · On-site
$21/hr–$24/hr
Job Posting: Laboratory Assistant Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient…
Skills: Phlebotomy, Venipuncture, Specimen Processing, Data Entry, Customer Service
Toronto, Ontario, Canada · Remote OK
Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotiona…
Skills: Telephonic Counselling, Video Counselling, Crisis Management, Risk Assessment, Solution-Focused Counselling
Toronto, Ontario, Canada · On-site
$70k–$79k/yr
Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tall…
Skills: Housekeeping Management, Operational Excellence, Colleague Engagement, Financial Management, Interpersonal Communication
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Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and operational efficiency.
Requires over 10 years of experience in contact center operations and senior leadership with deep expertise in routing, workforce management, and governance. Must possess strong analytical skills and the ability to lead organizational change without needing hands-on technical configuration skills.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes.
This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will assess current operations, define the future-state operating model, and build a roadmap of process, workforce, and capability improvements. Internal and partner technical teams will execute the implementation, while you will own the operational vision, business case development, stakeholder alignment, and adoption strategy.
The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Helping Visionaries Change the World
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Offices: 708 3rd Avenue, 6th floor, New York, NY 10017, US · 18 Karlavägen, Stockholm, Stockholm 114 31, SE · Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH · 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB · Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
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