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Jobs at Workplace Options (Now Hiring) — 15 open

Workplace Options logoWorkplace Options

Customer Care Representative

Bangalore North, Karnataka, India · Hybrid

Mid level

Workplace Options: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emo…

Skills: Clinical Intake Review, Provider Matching, Recruitment, Case Management, Confidentiality

Workplace Options logoWorkplace Options

Proposal Specialist

Raleigh, North Carolina, United States · Remote OK

Senior

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotiona…

Skills: Proposal Writing, Project Management, Quality Assurance, Microsoft Office, Adobe

Workplace Options logoWorkplace Options

HR Generalist

Ghent, East Flanders, Belgium · Remote OK

$55k–$58k/yr

Mid level

Bij Workplace Options (WPO) bieden we mensgerichte oplossingen die mensen in staat stellen zich zowel persoonlijk als professioneel te ontplooien. Met een wereldwijd team van meer dan 4.800 professionals bieden we realti…

Skills: Belgian Labor Law, Payroll Administration, Employee Relations, HR Policy Development, Onboarding

Workplace Options logoWorkplace Options

EAP Counsellor

Dublin, Leinster, Ireland · Remote OK

$35k–$39k/yr

Entry level

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional …

Skills: Telephonic Counselling, Video Counselling, Crisis Management, Case Management, Solution-Focused Therapy

Workplace Options logoWorkplace Options

Financial Systems Analyst

Bangalore North, Karnataka, India · On-site

Mid level

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, t…

Skills: NetSuite ERP, SuiteBilling, Financial Systems Administration, Subscription Billing, ASC 606 Revenue Recognition

Workplace Options logoWorkplace Options

Senior Account Manager

Dubai, Dubai, United Arab Emirates · Hybrid

Senior

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, t…

Skills: Account Management, Upselling, Cross-selling, Client Relationship Management, Portfolio Analysis

Workplace Options logoWorkplace Options

ICF Certified - Professional Life Coach

India · Remote OK

Mid level

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional …

Skills: Life Coaching, Mindfulness, Tobacco Cessation, Motivational Interviewing, Reflective Listening

Workplace Options logoWorkplace Options

Psychologue Clinicien(ne)

Paris, Ile-de-France, France · Hybrid

$32k–$34k/yr

Entry level

Qui sommes-nous? Fondée en 1982, WPO est le plus grand fournisseur indépendant de solutions de bien-être holistiques. Grâce à nos programmes personnalisés et à un réseau mondial complet de prestataires et de professionne…

Skills: Psychological Assessment, Short-term Therapy, Crisis Management, Cognitive Behavioral Therapy, Solution-Focused Approach

Workplace Options logoWorkplace Options

Manažer týmu klinické sítě

Capital City of Prague, Prague, Czechia · Hybrid

Mid level

Kdo jsme: Ve společnosti Workplace Options (WPO) poskytujeme řešení zaměřená na člověka, která umožňují lidem rozvíjet se v osobním i profesním životě. S globálním týmem více než 4 800 odborníků poskytujeme milionům lidí…

Skills: Clinical Management, Recruitment, Onboarding, Coaching, Performance Evaluation

Workplace Options logoWorkplace Options

EAP Clinical Counselor

United States · Remote OK

Mid level

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotiona…

Skills: Telephonic Counselling, Video Counselling, Crisis Management, Clinical Assessment, Solution-Focused Therapy

Workplace Options logoWorkplace Options

Clinical Counsellor

Toronto, Ontario, Canada · Remote OK

Mid level

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotiona…

Skills: Telephonic Counselling, Video Counselling, Crisis Management, Risk Assessment, Solution-Focused Counselling

Workplace Options logoWorkplace Options

Human Resources Generalist (Bilingual)

Montreal, Quebec, Canada · Remote OK

$68k–$75k/yr

Mid level

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, t…

Skills: Bilingual French and English, Employee Relations, Benefits Administration, Leave Management, Payroll Support

Workplace Options logoWorkplace Options

Généraliste en ressources humaines (bilingue)

Montreal, Quebec, Canada · On-site

$68k–$75k/yr

Mid level

Fondée en 1982, WPO est le plus grand fournisseur indépendant de solutions de bien-être holistiques. Grâce à nos programmes personnalisés et à un réseau mondial complet de prestataires et de professionnels accrédités, no…

Skills: Bilingualism (French/English), Employee Relations, Benefits Administration, Payroll Support, HR Compliance

Workplace Options logoWorkplace Options

Paralegal

Raleigh, North Carolina, United States · On-site

Mid level

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional …

Skills: Corporate Governance, Legal Research, Document Preparation, Interpersonal Communication, Attention To Detail

Workplace Options logoWorkplace Options

Paralegal

Raleigh, North Carolina, United States · On-site

Senior

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional …

Skills: Legal Research, Document Drafting, Corporate Governance, Case Law Analysis, Document Management

Workplace Options logo

Customer Care Representative

Workplace Options

Bangalore North, Karnataka, India • Hybrid

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Mid level

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  • Full-time
  • bachelor degree
  • Group Mediclaim Insurance, Accident Insurance, Gym Reimbursement, Tuition Reimbursement, EAP Support Services, Mentorship Program
  • Posted 4d ago
  • Apply by Sep 22
  • ~40 hrs/week

Responsibilities

The Referral Specialist identifies and matches appropriate counseling providers with clients based on clinical intakes. Responsibilities include recruiting new providers to the network and managing client caseloads while maintaining strict confidentiality.

Requirements

A Bachelor's degree is required, along with proficiency in Microsoft Office and web research skills. Experience in recruitment, sales, or credentialing is preferred, as is the ability to work in a fast-paced environment.

Full job description

Workplace Options:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. 
 
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. 

Current Opportunity: Customer Care Representative

Location: Bangalore
Hybrid
Shifts: Overnight
Salary: 5.5 Lacs fixed plus shift allowance
Years of experience: 1-3 Yrs.
Languages required: English.

What you will do:

The Referral Specialist assists the Workplace Options Counselling Service Delivery teams by identifying available providers for our clients who are in need of short-term counselling assistance around the world. 

Responsibilities:
  • Review clinical intakes.
  • Identify clients’ needs and match the appropriate provider with client using our proprietary database.
  • Recruit counsellors and attorneys to the Workplace Options network.
  • Enter provider information into our database/case management system.
  • Maintain strict confidentiality of our clients’ information.
  • Communicate provider information to our clients.
  • Proactively manage caseload.
  • Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
  • Bachelor’s Degree required. 
  • Able to work in a fast-paced work environment.
  • Able to Multitask while maintaining a high level of quality and productivity.
  • Able to navigate proficiently in varying databases and on the internet.
  • Able to work effectively as a team member in a team environment.
  • Proficiency with proprietary and unique software applications.
  • Flexibility to adapt to the work volume and flow during peak times.
  • Excellent interpersonal, written, and oral communication skills.
  • A high level of literacy with a variety of software applications including Excel and Word. 
  • Well-honed research skills - can perform web research creatively, quickly and efficiently.  Can prepare ad hoc client reports accurately and quickly.
  • Experience working in a recruitment, sales, or credentialing position preferred.  

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.  We will continue to take action to ensure we achieve equitable and measurable outcomes.
 
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

 

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

Related keywords

Customer CareReferral SpecialistCounselling ServicesCase ManagementCredentialingRecruitmentClinical IntakesHealthcare SupportWellbeing ServicesDatabase ManagementMicrosoft ExcelMicrosoft WordWeb ResearchClient Relations

About Workplace Options

LinkedInVisit site

Wellbeing solutions that drive positive outcomes for organizations while transforming people's lives for the better

Industry
Mental Health Care
Company size
1,001-5,000 employees
Founded
1982
Headquarters
Raleigh, NC
LinkedIn followers
167,565

Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 50% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 88 million individuals across 127,000 organizations in more than 200 countries and territories. Important notice from the Workplace Options recruitment team Our job openings are listed at https://www.linkedin.com/company/workplace-options/jobs/. As a candidate, please be mindful to protect yourselves and your personal information from illegitimate offers. We will only contact you from a workplace options email address throughout the recruitment process. Some signs that may indicate the offer is not real: - You are asked to purchase your own equipment. - The company requires payment from you. - The domain site doesn’t match the employer site. - A recruiter asks for any personal information aside from your basic contact information, such as your social security number or bank account number. Our recruitment team is here to support you in your job search and is happy to answer any questions you may have.

Offices: 2912 Highwoods Boulevard, Raleigh, NC 27604, US · Ealing Cross, 85 Uxbridge Road, London, W5 5TH, GB · 25 York St, Toronto, Ontario M5J 2V5, CA · 3 Church Street, Samsung Hub #27-06, Singapore, 049483, SG · Block 6, Belfield Office Park,, Dublin, Clonskeagh 4, IQ

HealthcareEmployee WellbeingWork-Life ProgramsHealth and Wellness ProgramsBehavioral Health ServicesConsultingMental HealthCritical Incident ServicesMindfulnessEmployee Benefits
View all jobs at Workplace Options

About Workplace Options

LinkedInVisit site

Wellbeing solutions that drive positive outcomes for organizations while transforming people's lives for the better

Industry
Mental Health Care
Company size
1,001-5,000 employees
Founded
1982
Headquarters
Raleigh, NC
LinkedIn followers
167,565

Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 50% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 88 million individuals across 127,000 organizations in more than 200 countries and territories. Important notice from the Workplace Options recruitment team Our job openings are listed at https://www.linkedin.com/company/workplace-options/jobs/. As a candidate, please be mindful to protect yourselves and your personal information from illegitimate offers. We will only contact you from a workplace options email address throughout the recruitment process. Some signs that may indicate the offer is not real: - You are asked to purchase your own equipment. - The company requires payment from you. - The domain site doesn’t match the employer site. - A recruiter asks for any personal information aside from your basic contact information, such as your social security number or bank account number. Our recruitment team is here to support you in your job search and is happy to answer any questions you may have.

Offices: 2912 Highwoods Boulevard, Raleigh, NC 27604, US · Ealing Cross, 85 Uxbridge Road, London, W5 5TH, GB · 25 York St, Toronto, Ontario M5J 2V5, CA · 3 Church Street, Samsung Hub #27-06, Singapore, 049483, SG · Block 6, Belfield Office Park,, Dublin, Clonskeagh 4, IQ

HealthcareEmployee WellbeingWork-Life ProgramsHealth and Wellness ProgramsBehavioral Health ServicesConsultingMental HealthCritical Incident ServicesMindfulnessEmployee Benefits
View all jobs at Workplace Options

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