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$24/hr–$28/hr
Full-time
high school, associate degree
Health insurance, Dental insurance, Vision insurance, 401k, Paid time off, Life insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages the end-to-end sales order entry process and resolves customer inquiries or disputes. They collaborate with internal teams to ensure order accuracy and provide high-quality support through various communication channels.
Requirements
Candidates must have at least 2 years of customer service experience and proficiency with ERP systems and EDI. A high school diploma or GED is required, while an associate degree in business is preferred.
Full job description
Company Description
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.
We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.
Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.
Job Description
Benefits:
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary:
The hourly wage for this position starts ranges from $24.00 - $28.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Summary:
TheCustomer Service Representative plays a critical role in delivering a world-class customer experience to clients and sales teams. Responsibilities include processing and monitoring customer orders through EDI, resolving disputes promptly and accurately, and generating customer-specific reports to support orders excellence. This role collaborates closely with Procurement, Commercial Sales, Finance, and Supply Chain teams to ensure customer expectations are met and aligned with Signode’s mission and core values. This CSR also manages complex orders that require elevated attention and care.
Essential Functions:
Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop), ensuring correct account details, pricing, terms of sale, product selection, and quantities.
Work with IT to ensure programs and data communications are working properly.
Proactively review open orders daily to identify and resolve issues preventing release or confirmation of order.
Handle customers incoming calls to our Signode 800 number. Answer customer questions and resolve issues in a timely manner.
Respond to customer inquiries via email and phone, providing timely and accurate information.
Communicate updates, changes, delays, and other relevant information to customers to ensure transparency and satisfaction.
Investigate and resolve billing concerns by tracking shipments, researching pricing discrepancies, processing return authorizations, providing quotes, and managing credit hold orders.
Maintain backorder reports for high-priority accounts, ensuring visibility and timely follow-up.
Identify and remove barriers affecting product quality, support, on-time delivery, and overall customer satisfaction through problem-solving and continuous improvement efforts.
Serve as the first point of contact for other departments regarding high-priority customer concerns.
Serve as subject matter expert for customer portals including troubleshooting and training for Customer Service team.
Qualifications
Education:
High School Diploma or GED required. Associate degree in business or related field preferred.
Experience:
Minimum of 2 years in a customer service role, with a proven track record of delivering high-quality support.
EDI experience
Demonstrated ability to build and maintain strong customer relationships by coordinating internal resources to meet commitments and resolve issues effectively.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems required, including Microsoft Dynamics 365 (D365), SAP, Oracle, or NetSuite.
Familiarity with ticketing systems (e.g., D365) is a plus.
Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
Problem Solving
Technologically proficient
Detail-Oriented
Interpersonal Savvy
Energy
Communication
Learning on the Fly
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company does not sponsor for employment-based visas for this position now or in the future.
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at .
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.
Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Founded in 1913, Signode is a global leader in transit packaging solutions, dedicated to optimizing end-of-line packaging operations and protecting products in transit. With over $2B+ in revenue and more than 6,000 employees across 80+ manufacturing facilities on six continents, Signode offers a comprehensive range of automated packaging equipment, tools, consumables, robotics and automation solutions.
Signode has a rich history of innovation and customer-focused solutions and continues to invest significantly in research and development to meet the evolving needs of the supply chain. The evolving Signode portfolio, including plastic and steel strapping, stretch wrapping and hooding, warehouse automation, protective packaging and more, are all designed to enhance load integrity and streamline operations for dozens of industry verticals.
Headquartered in Tampa, FL, Signode is the Transit Packaging Division of Crown Holdings, Inc. and delivers its extensive portfolio of products and services under a network of trusted brands offering integrated transit packaging solutions to its customers.
Offices: 14025 Riveredge Dr, Suite 500, Tampa, FL 33637, US
How many Customer Service & Support jobs are open in Tampa, FL right now?
There are currently 3,537 open customer service & support positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tampa, FL?
Companies currently hiring include Tampa General Hospital, Lowe's Companies, Inc., Marriott International Hotels, Inc., Starbucks, Hard Rock Hotel & Casino Ottawa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tampa, FL?
Yes — 507 of the 3537 open customer service & support positions offer remote or hybrid work (216 remote, 291 hybrid).
How do I apply for Customer Service & Support jobs in Tampa, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.