The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-pay…
The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-pay…
Front Desk Specialist - USFTGP Physician Services Pediatric Clinic
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This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
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Front Desk Specialist - USFTGP Physician Services Pediatric Clinic
Tampa, Florida, United States · On-site
Entry level
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
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Referral Specialist - USFTGP Heart Failure and Mechanical Circulatory Support
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Referral Specialist - USFTGP Heart Failure and Mechanical Circulatory Support
Tampa, Florida, United States · Hybrid
Mid level
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects…
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Front Desk Specialist manages patient check-in and check-out processes, including verifying demographics, collecting co-payments, and preparing necessary paperwork. They also coordinate with clinical staff to ensure seamless patient flow and maintain accurate billing documentation.
Requirements
Candidates must have a high school diploma or G.E.D. and prior experience in a healthcare or customer-facing administrative environment. Proficiency in EPIC or similar electronic medical record systems is required along with strong organizational and communication skills.
Full job description
The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.
Required Skills
High School Diploma or G.E.D. – Required.
Work Experience and Additional Information
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.
Technical Knowledge, Skills, and Abilities
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.
Related keywords
Front DeskPatient ServicesEpicElectronic Medical RecordHealthcare AdministrationPatient RegistrationSchedulingInsuranceReferralsAuthorizationsCo-paymentsBillingCustomer ServiceData EntryMedical OfficeClinical Support
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
How many Customer Service & Support jobs are open in Tampa, FL right now?
There are currently 3,549 open customer service & support positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tampa, FL?
Companies currently hiring include Tampa General Hospital, Lowe's Companies, Inc., Marriott International Hotels, Inc., Hard Rock Hotel & Casino Ottawa, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tampa, FL?
Yes — 500 of the 3549 open customer service & support positions offer remote or hybrid work (220 remote, 280 hybrid).
How do I apply for Customer Service & Support jobs in Tampa, FL?
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