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The Test Administrator is responsible for providing exceptional customer service and ensuring a secure environment for high-stakes exam delivery. Key duties include verifying candidate identification, proctoring exams, and performing light housekeeping tasks.
A high school diploma is required, and at least one year of customer service experience is preferred. Candidates must be comfortable in a quiet environment and capable of lifting up to 20lbs independently.
Position: Test Administrator
Reporting to: Test Centre Manager
Business Unit: Pearson VUE
Pearson VUE (www.pearsonvue.com) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centres and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.
Pearson VUE offers a great environment to start or grow your career; we are now hiring for a Casual Test Administrator to join our team at Pearson Professional Centres at 31 Macquarie Street, Parramatta NSW 2150.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours is between 7am and 11pm. We offer an attractive pay rate of $37.13
Candidate must be open to flexible to work range of shift in the morning and evening. This is strictly a Casual position and will remain as such.
As a Test Administrator, you’ll be responsible for:
Providing an exceptional customer service and a secure exam delivery environment.
Complying with all testing procedures and strictly adhere to company policies
Checking and verifying candidate’s identification against test registration; and helping them to set up for test
Explaining the exam procedures and proctoring / invigilating candidates while testing
Troubleshooting with internal departments to fix any technical issues
Escalating any policy breaches immediate to relevant business personnel
Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule
Other ad hoc duties as directed
To be successful in the position you’ll have:
A High school diploma or equivalent is required
Minimum of 1 year customer service experience is preferred
Experience proctoring or invigilating exams is highly desirable
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
Must be able to sit for long periods of time and be able to bend and lift to 20lbs with independently
Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance
Core Competencies:
Detail Oriented
Communication Skills
Problem Solving
Customer Focus
Ethics and Value
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
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There are currently 1,293 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
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