Sydney, New South Wales, Australia · Hybrid
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Summary: The Senior Manager, Customer Q…
Skills: Customer Quality Management, ISO 9001, Corrective Action Coordination, Technical Communication, Field Quality Analysis
Sydney, New South Wales, Australia · Hybrid
A new transformational adventure awaits you… How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital tra…
Skills: Product Design, CX Design, UX Strategy, Prototyping, UI Design
Sydney, New South Wales, Australia · On-site
bp Leppington, NSW Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over …
Skills: Interpersonal Skills, Customer Service, Prioritization, Sales Conversion, Emergency Response
Sydney, New South Wales, Australia · Hybrid
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience…
Skills: Stakeholder Engagement, Partnership Management, Customer Engagement, Business Development, Relationship Management
Sydney, New South Wales, Australia · Hybrid
$85k–$93k/yr
Procurement Service Centre Officer NSW Procurement Service Centre Team Employment Type: Temporary Employment period: Up to 6 - 12 months Classification / Grade / Band: Clerk Grade 3/4 Remuneration: $84,659 - $92,701; plu…
Skills: Customer Service, Procurement Knowledge, Stakeholder Management, Administrative Support, Verbal Communication
Sydney, New South Wales, Australia · On-site
ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to…
Skills: Retail Sales, Point-of-Sale Operation, Visual Merchandising, Customer Service, Stock Management
Sydney, New South Wales, Australia · On-site
bp Woodcroft Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 mil…
Skills: Interpersonal Skills, Customer Experience, Promotion Conversion, Emergency Response, Prioritization
Sydney, New South Wales, Australia · On-site
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centu…
Skills: Eye Examinations, Lens Recommendation, Patient Care, Customer Service, Medicare Billing
Sydney, New South Wales, Australia · On-site
Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name…
Skills: Customer Service, Price Integrity, Attention To Detail, Communication, Organization
Sydney, New South Wales, Australia · Hybrid
$117k–$129k/yr
Customer Experience Designer Temporary role 12 months - 35 hour working week Hybrid and Flexible working arrangements - office location is flexible across our NSW locations. Salary Range $116,981- $129,492 + super The Cu…
Skills: Human-Centred Design, Customer Research, Data Analysis, Stakeholder Engagement, Workshop Facilitation
Sydney, New South Wales, Australia · On-site
Interior Design Consultant • Join the leading residential home builder in NSW • Discounts on gym memberships (Fitness Passport), vehicles, appliances and more! • Discount on building a home with any of our building brand…
Skills: Interior Design Consulting, Customer Service, Conceptual Design, Reading Floor Plans, Space Planning
Sydney, New South Wales, Australia · On-site
About Tilray Brands, Inc. Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Lat…
Skills: IT Management, Microsoft Dynamics 365 Business Central, Shopify, ERP Support, eCommerce Platforms
Sydney, New South Wales, Australia · Hybrid
$89k–$111k/yr
This is an excellent opportunity to contribute to a collaborative and dynamic environment where your initiative and attention to detail will make a real impact. You will play a key role in ensuring the smooth delivery of…
Skills: Administrative Support, Customer Service, Organizational Skills, Microsoft Office, Student Management Systems
Sydney, New South Wales, Australia · On-site
We’re Liquorland. A working day here is as varied as the range of local and imported brands you’ll offer customers. It’s a chance to be part of your local community’s life-moments, the big ones, and the everyday ones; th…
Skills: Customer Service, Product Knowledge, Physical Stamina, Heavy Lifting, Communication
Sydney, New South Wales, Australia · Hybrid
About Brighte Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy a…
Skills: Vendor Operations, Channel Operations, B2B Customer Success, SLA Management, Data Analysis
Sydney, New South Wales, Australia · Hybrid
Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ em…
Skills: Customer Support, Troubleshooting, Zendesk, Salesforce, CRM Tools
Sydney, New South Wales, Australia · Hybrid
Role Summary We’re looking for a driven Customer Success Manager to join the Wolters Kluwer team. You are responsible for managing your own portfolio & generating revenue by closing national account sales and managing hi…
Skills: Relationship Building, Stakeholder Management, Customer Retention, Account Expansion, Strategic Thinking
Sydney, New South Wales, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Referral Management, Eligibility Verification, Client Onboarding, Case Management, Regulatory Compliance
Sydney, New South Wales, Australia · On-site
At Nando’s, it’s all about the people, with chicken on the side! Join our vibrant crew, earn money, learn life skills, and have fun discovering your best self. Whether you’re greeting customers with a smile or perfecting…
Skills: Customer Service, Grilling, Teamwork, Communication, Interpersonal Skills
Sydney, New South Wales, Australia · Hybrid
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. As Incident and SLA Governance Manager, you’ll play …
Skills: ITIL, Incident Management, SLA Governance, ServiceNow, Enterprise Service Design
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage the interface between customers and internal teams regarding quality and reliability issues for smart metering solutions. Ensure structured communication of corrective actions and maintain ISO 9001 compliance for complaint handling.
Requires a BS in a technical discipline and over 15 years of experience in Customer Quality or Technical Support. Must have ISO 9001 experience and the ability to translate technical data into customer-facing messaging.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Senior Manager, Customer Quality Excellence is responsible for managing the interface between customers, Sales, and internal product teams regarding quality, performance, and reliability issues across hardware devices, embedded firmware, and data-driven applications used in water, electricity, and gas metering solutions. This role ensures structured, timely, and transparent communication of customer-reported issues and internal corrective actions within an ISO 9001 Quality Management System. The position is critical to maintaining customer trust in field-deployed smart metering systems, ensuring visibility into issue resolution progress, and aligning expectations between customers and internal engineering and quality teams. This role is key in communicating investigation status, corrective actions, deployment plans, and effectiveness validation updates to customers and Sales stakeholders.
Serve as primary point of contact for customer-reported quality issues across all business units.
Track critical field issues and customer complaints.
Communicate issue status, containment, and resolution timelines to customers and Sales.
Assist in translating technical updates into customer-facing communication.
Lead Corrective Action Communication & Coordination
Communicate corrective action status, release plans, and validation outcomes.
Partner with Sales teams for consistent customer messaging.
Facilitate escalation communications.
Participate in quality review meetings.
Ensure complaint handling meets ISO 9001 requirements.
Maintain audit-ready documentation of customer issues and communications.
Assist in the review of customer-facing reports and dashboards.
Represent the company in industry forums and quality-related conferences to stay abreast of emerging trends and best practices.
BS in Technical Discipline such as engineering, science, math
15+ years in Customer Quality, Field Quality, or Technical Support.
ISO 9001 experience required.
Ability to translate technical updates into customer messaging.
Understanding of firmware/hardware lifecycle.
Strong organizational and documentation skills.
Timely and accurate communication of customer issues.
Proven leadership in driving organizational transformation through visible leadership and influence.
ISO 9001 Lead Auditor Certification or Certified Quality Auditor (CQA) designation.
Experience in IoT, smart metering, utilities, or industrial systems preferred.
Experience with hardware, firmware, and cloud/data systems.
Experience in leading quality initiatives in a highly regulated industry, such as aerospace, automotive, or medical devices.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Innovating new ways for utilities and cities to manage energy and water.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.
Offices: 2111 North Molter Road, Liberty Lake, Washington 99019, US · 8 Rosberg Road, Wingfield, SA 5013, AU · 360 Collins Street, Level 25, Melbourne, 29696, AU · 10 Barrach Street, Level 2, Suite 2.02, Sydney, 2000, AU · 1, Avenue des Temps Modernes, Z.I. du Bernais - BP23, Chasseneuil-du-Poitou, Nouvelle-Aquitaine 86360, FR
There are currently 1,293 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
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